FedExReviews 2,891

Seems as though every shipment I receive from them has some issue, Today they attempted a delivery by 'Brian' in Lincoln Ne and he claims I was not home. Well my security cameras clearly show he never got out of his van! - he did not come to the door AT ALL! My wife works from home and was here all day - AND we have a dog that goes ballistic when the door bell rings, IT NEVER RANG! - Terrible shipping company! - UPS is SOOOOO much better.

What is the point of paying for overnight shipping if my package does not arrive overnight. They give me the confirmation that my package will arrive and then nothing. This has happened more than I can count. Customer service is absolute $#*!. They all give you the same generic bull$#*!. How are they suppose to track packages if they can't even connect to the driver. They have no idea who the driver is. What kind of business is this? Where is the accountability? Fix your damn system. They don't even deserve 1 star.

FedEx used to be a good delivery company (used fir over a decade), but now they have digressed too much! I called to inquire about a package that is taking a week to deliver when it should be delivered in 2-3 days. No good explanation - no weather delays etc. Then, an hour after my inquiry, I get a notice that my package will be an additional 2 days later! Sounds like the customer service woman, Elizabeth in South America, took vengeance out on me for not getting an explanation! Talk about the tail wagging the dog! Looks like terrible management has trickled down! So very disappointing…
Sell your fedex stock - its going downhill!

By far the worst shipping company. Lucky they got one star if I was able to to do zero stars I would. The driver said no one was at the location to drop off my package, I was at my house the whole day waiting on it and they never showed up I check my cameras and nothing and they say that no one was there I was in front of my house waiting for it. Worst company to use.

Spent a good bit of time every time I get a delivery from FedEx. Where will they deliver the package to this time?
They have put it under the overhang of my back stairs.
They have put it by the back sliding door.
They have put it in front of my garage.
They have put it INTO my garage.
They have put it by my front door.
They have put it on the stone wall by the driveway.
They have put it 1/2 way down the driveway, sitting in the grass.
They have put it on top of, under, in my mailbox.

Today the app said that my packages were delivered to the front door. NOPE.
They were at the top of the driveway (which I can not see from my house) by the mailboxes. UGH! If you leave them by the mailbox, state that on your delivery email.

I ordered a brand new phone which ‘mysteriously' disappeared in the warehouse the day I was supposed to get it. The lady in charge even said that the circumstances in which it got ‘lost' were unusual. Huh, lost... FedEx has had a long reputation of employees stealing the packages, especially electronic devices.

Always changing delivery dates.
Have yet to receive a package on time.
Thank goodness none of my shipments have been medical items.
The customer service from FedEx is as horrible as their delivery.

Paid extra for express shipping and when my package arrives in my own city in the morning they push back the delivery date. Garbage company would never recommend. Would give 0 stars if possible

I don't know what's happened to FedEx in 2021, but I now avoid using them wherever I can, and will cringe if I see that something has gone FedEx. Their packages are constantly late with no warning, and there has never been a time that they aren't "experiencing high delays" where I can't even talk to a representative to see if there is a chance of getting my package. In the latest incident, my package was scheduled for July 3rd EOD and was a large furniture item. Waited all day for it only for the tracking to update at 10 PM that night that it was now pending and had no delivery date. Told maybe by the 7th. I now will have no one to help me put this pretty large and cumbersome chair together, so it might work out that it looks like I'm never going to get it.

The driver had my package in he's truck for 4 days and kept saying that the weather was bad and of cause it was a lie so I tell them to send it back to seller so they can send it back to me by UPS or usps FedEx suck

Two shipments, one 11 days ago and a re-ship 3 days ago;..."overnight"... these are prescription pills which are needed and now rep says maybe tomorrow (4 days) or Tuesday (5 days). This is overnight?

FedEx has continually lost, misplaced or failed to deliver at least 3 of packages. It has been an inconvenience to try and contact the shipper and recover my packages or get a refund because FedEx status either says it was delivered or awaiting additional delivery instructions. The customer service department also refused to transfer me to a manager to try and rectify the issue. Which says to me that management doesn't care. If I could give them a 0 instead of 1 star I would.

Customer service etiquette is friendly and professional; however, they seldom follow through rectifying driver errors, even after promising to fix oversights.

For instance, I recently purchased an exercise bike from Amazon. It's way too heavy for me to carry because I have a physical disability and cannot lift. I indicated my preferences on both Amazon and the FedEx app: "Please do not leave in apartment mailroom. Deliver to front door only. Chronic illness and cannot lift."

This direction was disregarded, so I called FedEx and they established a case and someone called me within a few days to assure me that the bike would get delivered where I instructed, my front door. Three weeks went by, and I see the FedEx truck dropping off packages in my community, but my package was never delivered.

I complained to Amazon, so they reordered the bike and explicitly asked the carrier to deliver it to my front door and not the mailroom. The bike arrived today. Guess where FedEx left it? Not at my door. Second bike I cannot retrieve due to driver negligence. If workers aren't willing to do their jobs correctly, they should be replaced with a more conscientious and competent worker.

I will not support any other shipping except straight from Amazon Prime; they're the only carrier that listens to the customer and every single package I order on Prime is delivered to my door. Thank you, Amazon. FedEx, take a hint. Follow their lead.

This will be the fourth time Fed-X has lost a package. It's almost a joke at the office now. So far our shipments have been split up with the wrong product going to the wrong people. Twice! Even after we tell them NOT TO SPLIT IT. They still do. I'm expecting a package. But the last update was two days ago. So, again they have no idea where my product is, and talking to Customer Service is like talking to a wall. "Well, it shows that it hasn't been updated in a few days so I don't know where the package is." Wow really, I read that before I called you. You would think that they would have access to some helpful information that I can't look up myself. So, here I wait... again.

Weeks ago I was ran off the side of the road by a fed ex driver. It is a curve normally no traffic but he was going fast. My daughter has 11 kids from 0 to 19. She also said she complained twice. Told me nothing would be done. She was right because 20 minutes ago he was flying down the road. I pushed my hand down and yelled slow down. I called Fed Ex they said they had no way of knowing who the driver was. We live in a country area he is probably the only driver in a 10 mile radius. Well customer service just put me on hold and never came back. I am writing this partly for future possible litigation. If one of my grandchildren are hit this documents at least one of the 4 complaints for the attorney. I am sure that will be useful. Also my daughter is going to post on FB him flying down the road. Again I am fair I told them this video would be posted if they didn't rectify the situation.

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I chose FedEx Express Saver since it guaranteed that I RECEIVED the package on time but I did not even receive my package at all. The package was supposed to be delivered from Katy Texas to Minneapolis, MN in 5-7 business days but now it is more than two weeks and I have not received anything. I contacted back to their customer service and they said that they might lose my package in Georgia. It is quite messed up since the package contains important documents and my IDs and now I have to register all those papers again which cost a lot. The attitude of their representatives is bad too. Very unlikely that I will ever use any FedEx service again.