FedExReviews 2,891

Irresponsible couriers. Once I ordered a LG TV. They delivered as broken. Now I ordered a Samsung S21 ultra. They delivered somebody else's house and get the sign. I have solid proof. I have a ring camera, nobody comes to my house on that day from fedex. I lost my money and the supplier also have loss due to their delivery people. They close my claim file as per their wish.

One star rating is giving FedEx to much credit! Even if your life depends on it DO NOT USE FEDEX. Horrible delivery service. Liars in every sense of the word. They lied about delivering & they even went as far to saying that I moved. WTF! I Willll NEVER USE THIS COMPANY & WILL NOT ORDER FROM COMPANIES THAT USE FEDEX. SAVE YOURSELF THE AGGRAVATION & ISE UPS OR TAKE IT THERE YOURSELF. I'm DISAPPOINTED, ANGRY & SO TIRED OF THEIR FALSE PROMISES.? A PACKAGE THAT WAS SUPPOSED TO ARRIVED SATURDAY HAS YET TO ARRIVE & IT IS NOW MONDAY NIGHT. THEIR CUSTOMER SERVICE SUCKS & THEY DONT OFFER RESOLUTION! I REALLY HATE THIS COMPANY. THEY NEED TO BE PUT OUT OF BUSINESS!

These people are the absolute worst. They are the new USPS. Correction USPS is better than Fed Ex! Can not deliver anything on time!

Although FedEx stated that driver attempted delivery and I was not home, I was at home waiting for the delivery. There was no audible knock at the door. I kept checking for the delivery, but then I finally saw a door tag with attempted delivery. I called FedEx immediately to have the truck return to deliver, but was told it cannot contact the truck. FedEx use to give better service, but now it is terrible. So many other instances like this.

I had an order that I placed on a Tuesday. It was supposed to take 2 days to get to my house. It is now Saturday and I still have yet to receive my package. The site continues to change the delivery date as each day passes and I can't even drive to the warehouse to pick it up myself. When I called they said my package wouldn't arrive for another week. Then they said it should be there the next day. It's been two days since I called and it's still not here so I don't know what to believe. Just wish they'd get their dates right so I knew when my package would arrive instead of anticipating it never showing up.

I will no longer shop from anyone that uses FedEx. That is the worst company. They never get your order to you or on time! Makes no sense whatsoever. It is always and I mean always late no matter what. They need to be closed down. Horrible and I mean horrible company! They are a joke. They don't care that people depend on them! Not only do they not get anything on time, they deliver it to the wrong address.

Fedex use to be the most reliable and now I have had an issue everytime I use them. I canceled my account and have gone with ups. Fedex has gotten too big to care about customer service and delivery dates. It's a oh well additude now.

How does your company manage to screw up a simple delivery which was redirected all over the place?! Your app and delivery manager is the most useless form of expediting and securing delivery that I have ever experienced from any courier service. No wonder everyone sticks to the USPS for their delivery needs.

Fed ex you are disgusting cant deliver a parcel in Auckland ************** was Thursday last week nothing but excuses its now Monday was told sub 60 sent 3 hours ago argumentative call center people who hang up or refuse to transfer to nz services this is now a legal claim in new zealand cs team call center refuse to put through to newzealnd and put you on hold

I tried to print some simple 11x17s on the Fedex/Kinkos site and the process was very difficult. First, there is no quick option to simply print a few single pages. The options are complicated including banners, folded brochures, etc. Second, if you enter special instructions (I wanted to ask that they not scale the print to fit the page) it will not allow you to pay for it. In the process of entering all information I was able to request a pick up time for 11am the next day. Got to the end and the site would not let me check out for the reason above.
So, instead I decided to forgo that and call them after entering the order. Started over and then the only pick up time available was after 5pm the next day. How did I miss out on every available hour in just a few minutes?
I was able to back up and try again. Came back to that point and was able to get the time I wanted by changing the days and then selecting the day I wanted (first sign of poor coding / glitchy site). After I had everything right, I finally clicked to check out and the site said "delivery is unavailable for dd/mm/yyyy hh: mm"
Ugh, I was done. I give up.
I am giving 2 stars instead of one because printing is only one aspect of their site but it is seriously bad.

I vowed never to use FedEx again but recently I bought something that didn't specify shipping carrier, took a chance. Then I got the FedEx tracking number... Wonderful. 2 day shipping took a week and they just left the box on my driveway during a downpour, right out in the open. Of course it was electronics and the box was so damaged that it was ripped open. My porch, covered porch is right there, maybe 10 feet away. How lazy and inconsiderate can someone possibly be. It's recorded on my Ring, I'll share in YouTube, at least someone can get a laugh out of it. Scumbags

Package did not arrive as per email or by my agreed upon date. No human beings answer phone. Package was not delivered and seems to be lost. Managers promise call backs and never call back. They lie about how to get a representative on the phone. They lie lie lie! The worst company ever. It's too bad the CEO does nothing, hope she goes out of business. They even lied about the recipent signing for the package!

FED EX SUCKS TERRIBLY. MY PACKAGES NEVER MAKE IT TO ME ON THE SPECIFIED DATE & CUST. SERV is useless

FedEx is a joke. I buy and sell all day online. If you order through Amazon or ship through USPS or UPS orders move along very quickly. I live in Auburn. My package arrived in Kent 5 days ago. Auburn is a 5 min drive away from Kent. They have yet to deliver my package and wont allow me to come and pick it up. Absolutely unacceptable. How can they even be in business? When you call their customer service it's a bunch of middle easterners who can't even speak english and who just give you the run around. DO NOT EVER GIVE THIS COMPANY ANY BUSINESS AGAIN. I WONT.

If I could give Fed Ex 0 stars I would. I am so upset right now. I ordered a big item from Home Depot. I am having it shipped to the store thinking that was the best plan. It comes in 2 packages. Package 1 of 2 is sitting in Tacoma and has been for 4 days while package 2 of 2 is sitting in Silverdale, WA waiting on package 1 of 2 so it can be delivered to the store.
I am tired of waiting on Fedex to get their stuff together! They told me I can't pick up my item because it is sitting at a sorting facility. So of course, I have to wait on Fedex even though I don't want to. I have no idea when if ever they will deliver the package. I guess they decide each day what they will load and forget about packages that have been sitting there for a long time. I don't know but this is beyond ridiculous. I wish companies would quit using them as their service provider!

Worst than UPS or DHL in postage, 2 weeks later from the date written in the description! If somebody need something fast don't use fedex!

This is the worst freaking company. They lie about delivery dates, you'll pay for over night and they never make do on delivery promises. They lie and say they made the delivery and no one was home. They won't give you your money back. And the supervisors are. I help. This is by far the worst. I never had a problem with Amazon, UPS, or DHL. They will never get my money again.

I paid for overnight shipping. My package was supposed to be delivered last night by 8 p.m. It was not. I called the 800 number and was told that they would contact the driver that it would be here today no later than 8 p.m. I insisted that I would meet the delivery driver to pick up my package because it is for a business that I am doing a repair on. However, the first representative I spoke to, lied and told me she would contact the driver and they would give me a call. After an hour and a half went by, I called the 800 number again to be told by the second representative, that the first lied to me, that they were not allowed to contact the delivery driver. So he reached out to my local service center. I was still told that it would be here by 8 p.m. I have been trying to get the local service centers phone number so I can call them. It is not posted online. There is no way for me to call the Distribution Center. This can cause me to lose a commercial account. This is not acceptable and I will never use FedEx again. The simple solution would have been to have this service center call me or allow me to call the service center so I could meet the delivery driver and pick up my package. So I could drive the two hours away to my commercial account incomplete my job. But FedEx is not accommodating my request