FedExReviews 2,892

I was told my package would be here yesterday I sat in the house all day waiting never showed. I then spoke to customer service & they assured me I would have it the next morning. It is now 3pm & I still dont have my package. Called again now its between 430p-8p. NEVER AGAIN WILL I USE FEDEX FOR SOMETHING I REALLY NEED!

My package has been sitting in a warehouse 30 min from my house for 4 days now. I call with no resolution. Its pathetic because it isn't even the holidays. When I hear a package is being shipped using FedEx, i feel complete dread. Please start using ups, because they don't have any of these problems & you get the package when your supposed to.

Day one found package on Highway called you and gave you the tracking number and other information containing the Box. Gave you my address to pick up the box by 5:30 no one showed up. Called at 5:30 gave them tracking number again they said they would pick it up. Got up in the morning and package still there. Tuesday call three times no one came and got the package. Wednesday morning package still there. I called 3 * first time hung up on second time transferred me to survey all three times they denied me to talk to a supervisor. I have become so frustrating trying to return this package no. I am out of a vehicle right now and my mother passed away on Wednesday. To whom it may concern FedEx be aware that you may not receive your package. Also be aware they don't care

I've shipped with FedEx and had packages shipped to me through FedEx, the majority of the time they miss their target date by a few days. When I purchase items that have to be shipped I now ask the sellers to not use FedEx

Was supposed to receive two different packages of computer equipment for a job I'm starting on Monday. Received one of two, then called customer service to ask about the other one. First I was told that it was still in Memphis and that someone would call me back to advise on delivery date. No one ever called me, so I called again this afternoon and was told that the package was at my local facility (more than 10 hours from Memphis) being sorted. Service rep said he would have someone text me to let me know what time on Saturday I could pick it up at that local facility. Never received a text, so checked online status tonight. Still shows a projected delivery with today's date, even though it's midnight (good luck with that). It also shows that the package didn't leave Memphis until 5:41pm this afternoon. So much for the misinformation about it being at my local facility this afternoon.

In addition to the frustrations above, all reps and one manager had heavy accents and were very difficult to understand. Why not have fully fluent reps to make the communications more efficient? Oh, I guess that's because you would have to pay them more.

I would never use FedEx myself; this is the second example of late deliveries and contradictory answers/tracking info I've had with them in two months. But I have no control, since the shipping party opted to use FedEx.

FedEx USED TO BE a respected carrier, but not any longer.

Update Saturday night: So, not only is my package 32 hours late, it has been sitting at a local facility FOR 14 HOURS. Just SO helpful. During that 14 hours, why not put it on a truck and get it to me in a timely manner, or at least get it to the final destination facility so that I could have picked it up. I have called NUMEROUS times today to try to get updates on my so-called "case," but have not received any helpful answers. FedEx, you are far and away the worst carrier out there. WHAT A JOKE.

If I only there were a way to give negative stars. I am appalled by my experience with FedEx. I will absolutely never willingly use this trash company. I am still awaiting a package that was shipped nearly 4 weeks ago, and it has been sitting in my city for nearly 3. Terrible customer service, lie after lie, extremely poor coordination, etc. I am exhausted. Save your money and use USPS. Never buy from a company that ships via FedEx either.

I went to FedEx store today to make 2 copies for $0.30. The agent asked me to insert a credit card which I did. It was a big surprise the machine took $10.00 instead of $0.30. I talked to the agent and he said you will get a refund immediately once the receipt is printed. After the receipt was printed there was no refund. The agent said sometimes it takes 2 minutes. After 2 minutes the agent said call FedEx customer service for refund. I called FedEx customer service and they said I need to call the store because they can do nothing. I called the store agent again and he said again that I need to call FedEx customer service. I told him I already did. The agent kept repeating that I need to call FedEx customer service although I told him many times I already did. Then the agent said I need to call my bank to confirm that FedEx took only $0.30 not $10.00. I called my bank and I have told FedEx took $10.00. It's stealing to take $10.00 instead of $0.30. I will never do any business with FedEx and write on my Facebook this story to everyone I know. I filed a complaint with my bank to take back my money. It's really bad reputation for FedEx

FedEx delivered a package in June 17th, 2021 which was a PS5 game console ordered through Walmart. The package was not delivered correctly and left in a unsafe area. The package was also signed by the delivery driver whom did not follow directions to deliver the package to my door where my ring camera is located. I have reached out to FedEx multiple times to only be told "I will receive a call back". No call back to me has been made, and I am getting nowhere with this "investigation" of my package. If you are expecting a delivery of significant value I highly recommend ordering it through a company that does not use FedEx as 3rd party vendor to deliver your package.

Hows this

$#*! you Fedex. On arriving at st petersburg FL distribution center from Minnesota on monday June 21, the driver for my route told me delivery was delayed an additional 2 days as it was noted that a $#*!ing COUCH was lying on top of my box, and had crushed it. So mgmt wanted to inspect the contents before delivering. Please read that again. A COUCH. WAS. ON. TOP. SMH.

Inside was a product ive had to source 3 $#*!ing times because, you guessed it, each time the box came crushed. And this isn't something bought off of a shelf. It is a dash, no longer in production even in aftermarket, for a 1966 c10 fleetside. It was in decent /good and restorable condition prior to shipping. And these take months to find, before purchase and shipping, and always from an individual seller.

The first 1 was sent through UPS. They sent it back to seller and refunded shipping and damages. The 2nd and 3rd were with FedEx. See attached pics. Its truly absurd.

FedEx: your business is straightforward- shipping. Getting it from point A to point B, unmolested and intact. But you cant do any of that anymore. And rather than be proactive and remedy this, you'd rather mouth "but covid-19" and cry "Amazon took all our jobs". Nope. You are giving them all of your customers.

So Again, $#*! you FedEx. You suck. Will never use you again when it is my choice.

People if you want expedited passport service DO NOT use FedEx, they will charge your more than the cost of the passport itself. For a regular expedited passport with the card will cost $110.00 book + $30.00 card + $60.00 expedited = $200.00 payable to the US Department of State. FedEx will charge you an ADDITIONAL $217.00, for what? And this is for renewal. That is the mystery! How they get away with it is beyond me. Use the post office to mail it and it will only cost less than $8.00. I think it's a rip off.

Package tracking on web site works about 50% of the time. Notorious for holding shipments in warehouses until they have a full truck, regardless of the ship date. I have waited over 2 weeks to receive orders in the past. They don't care one whit about the end customer.

Personally, if I have a choice, I will NEVER choose FedEx. I do my best to avoid companies that insist on using them as well and will gladly pay a dollar or two more to get my product within a few days versus whenever FedEx feels like it.

This isn't the first time this has happened. We don't know when out package will arrive, and it's not something I want to chance leaving on my door step. First was promised to be delivered on the 17th. Then it reads pending, later in the evening it read delivery on the 19th. Woke up this morning to find it has been pushed to the 20th. Fingers crossed it actually shows up at my door on the 20th. Even if they deliver it to my neighbors again I would be fine with that this time. JUST WANT MY $#*!! I would rather drive cross country, then use fed-ex again.

They delivery your purchase damaged... packaging all ripped up... placed on porch upside down with the arrow pointing down... and late on their delivery estimate... I will never use them again... or order from merchants that use them for shipping...

Your customer service center absolutely has no clue what they are doing. They lie to customers when a claim is opened and never call back. They know package was delivered to the wrong address and lie Saying they would retrieve it. I myself had to do your job for you and after telling you where my package is... you send me to a survey about my experience. Here is your experience. I'm suing you for knowing where my items are and withhold them from a customer. For not having a manager on staff to handle upset customers that gave called for 3 days straight. For escalating to the point after 6 calls today and sent to surveys telling me I need to calm down or your hanging up. No wonder ups is better. You all suck.

The service is very poor

The service is very poor. I sent an envelope from the States to Canada to arrive in 24 hours. I paid $60 for this shipment and here is the output:
- The package arrived in 16 days after a ton of calls and emails.
- Each call has different info and outputs based on the customer service representative level of training and mode.
- No tracking online!
- We were told that we must pay extra 69 CAD for other taxes paid at the boarder. We had no option but to obey.
- During the process we were told we will be refunded the fees after the package arrival.
- When we applied for the refund after the arrival of the package, we recieved a very short email says "Dear valued customer: No refund ".
Very poor service. We were confused due to the contradicting messages over phone. We paid almost 110$ to send an envelope in 16 days... these guys are loosing their track and definitely thier management is extremely weak.

FedEx left a new JBL stereo amp on a wet dirt driveway 3 houses away from my house... I was at home expecting the delivery at the time... One of my neighbors found it on the wet ground beside a street side garbage can as it was getting dark that evening... She saw the delivery lady down the street and confronted her about it and the lady blabbed something about her boss that my neighbor couldn't understand and jumped in her van and sped off... Lucky me again I guess...

If you like gambling with your online orders just buy from someone that ships FedEx