FareGeek

Hello All,

Terrible experience. I'll keep this brief, as I've already wasted a lot of time with FareGeek. Bottom line is, I was billed at a price, verbally confirmed the email billing, and then charged a higher price on my credit card statement. I've dealt with 4 customer service representatives, including a "supervisor", and I only had a good/professional experience with one of them. All very rude, argumentative and at the end of the day, were dishonest with pricing. Please avoid this company AT ALL COST. I have literally never had a worse customer service experience in my entire life both in physical retail locations and online. If you want to save yourself a headache and your hard earned dollars, go with someone else!

Wish i could give them 0-stars, because that's how I truly feel.

Outcome of the following message from "FareGeek":

"Thanks for your message. We're on it, our team is looking into your message and will respond shortly..."

A representative by the name of "Abby" called but I couldn't answer so he left a voicemail further defending Faregeek's position and essentially called me a liar. Glad your team was "on it", and "looking into it". This organization is a joke, I stand by my earlier review 100%. PLEASE, PLEASE, PLEASE, AVOID THIS BUSINESS AT ALL COST! Keep my money, Faregeek and I'll keep my opinion and share my terrible experience with as many people as possible so they can avoid what would surely be a horrible experience, and the theft of their hard earned cash!

I really wish I would have read some of these reviews before I purchased (or should I say, thought I purchased) a flight from the SCAM ARTISTS at FareGeek.

Like the hundreds of people before me, I purchased a flight for a friend of mine and I to travel for a conference. I received an email with a CONFIRMATION number, assuming that was our flight reservation number. Then the idiots at faregeek call my cell phone like 4 times the next morning while I was in class and left a message saying 'there was an issue with the flight', So I call back right away and speak to some guy who I can barely hear and understand and he says 'oh no, the flights are fine and confirmed, we just want to confirm payment with this credit card' So I say 'okay thats fine charge the card'
Then 2 days later I get an email addressed to the person I'm travelling with saying her fair was on hold and we had to call back.

EVERY SINGLE TIME I'VE CALLED I'VE BEEN ON HOLD FOR 45+ MINUTES. So frustrating. Then i called back today and they said OUR RESERVATION HAD BEEN CANCELLED. Then I went on to say how I dont understand how a company could operate like this and the piece of $#*! operator HUNG UP ON ME,. He was also incredibly rude before that and kept cutting me off when I was talking

So keep in mind all this crap with the tickets is occurring 3 days before I'm supposed to leave, and flight prices have TRIPLED, and as a student I cant afford this.

I am contacting a lawyer about a class action law suit. I am so livid right now... DONT EVER EVER BUY FROM THIS COMPANY

Dear FareGeek,
I am glad to hear [three days after arriving] that you cancelled my booking with you – and therefore won't be charged. I check often to make sure.
After I supplied Faregeek a credit card, and filled out and returned the pdf, I spoke to one of your operatives, and was assured that the credit card had worked, that the booking was confirmed, and that my ticket was okay. I asked him THREE times if my booking was good and he replied over and over not to worry, that it was.
Imagine my fury, then, when I arrived at Heathrow after a 3 hour journey to find that I had no ticket. Fortunately, the plane was delayed, I was able after a barrage of phone calls to find another travel agent that had a ticket for the same flight for only £30 more than yours. The very same credit card that I gave you worked and paid for this ticket.
Throughout this process I tried to contact Faregeek; no one ever answered the phone.
I would not try to book through you again if hell were freezing over and I am earnestly trying to tell all my friends and acquaintances and anyone else I meet the same thing: NEVER, EVER USE FAREGEEK.
Charley Dunlap

I'm giving it 5 stars mostly because the other reviews are sooooo bad, and I don't understand why.

I purchased my tickets from NY to Australia with them, even after reading so many bad reviews; obviously because the prices were very good. I purchased my tickets, a few days later I contacted the airline and they said that indeed I was in their system and that everything was good. Today, about 2 weeks after I purchased my ticket, I get a phone call and an email from them saying that my departure has been changed from the 11th to the 12th. I obviously wasn't happy, so i called the airline, and they told me it was their fault... they were the ones changing it, so Faregeek had nothing to do with it. Then I contacted Faregeek (through email) and got an answer right away; literally 5-7 minutes after my email. After that, Them and I emailed back and forth like 7 times, all within about 40 minutes! And keep in mind, this was about 12am! So I'm not sure why people complain about their customer service. I did notice their English is not the best, but it is good enough...

They also wanted to charge me $50 for canceling my reservation, but after explaining to them that the airline was going to do it for me for free, they decided to not charge me the $50 processing fee they have.

So although it's too bad this flight did not work out with them, I honestly can't say anything bad about them.

This is not a business- this is FRAUD company: They gives a best price for tickets, ask ALL info, but does NOT charge your money (it means NO REAL RESERVATION), then you gjt the letter"Dear AXXXX,
Thank you for choosing Faregeek.com to make your travel arrangements.
With reference to your reservation number 65OXXX.
Please be advised that we are unable to issue your ticket as fare has been expired by the airline & your confirmed booking is on hold, we would request you please authorize us to charge new amount USD 1067. 75
Your confirmed booking is on hold due to fare expire. We request you please don't attempt to make any same reservation before confirming with us.
Please consider this email as urgent as limited seats are available and fares are dynamic, it will not be available for longer span of time.
If there is anything you would like to ask, please feel free to contact us.
Please call us at *******844oremail us at *******@faregeek.com.
Thank you!"
When you made a call- they will give another price- regular

This is a scam! Stay away from this company. They will book you on the wrong flight, never answer the phone

I recently bought tickets using Faregeek. They had a reasonable ticket price and the best routing for two of our four family members to go to Germany on very short notice to go to the funeral of my mother in law.

We, however, didn't check all our passports (absolutely our fault) and on the day before we were due to leave, Sept. 22, discovered my 11-year-old son's passport was expired. We called Fare Geek and while courteous, they were not able to do anything to change or delay our tickets or otherwise even show any sympathy about our situation. I have been on the phone with them every day trying to get something done about the $1300 ticket on Lufthansa and they insist that there is nothing to be done due to a '7 days advance purchase rule.' They have told me numerous times they will call the Lufthansa help desk and get back to me. They did not. They now don't even answer my calls.

I finally asked a lawyer friend of mine to call them and they answered on the second ring. After she asked them all my questions over again and told them they had a 'PR nightmare' on their hands, they sent me an email:

Dear xxxxx,

As per the call conversation with the airline there is a 7 days advance purchase rule, so we cannot issue the ticket on 25sep there should be a gap of 7 days from the date of issuance of ticket so you can email us flexible date after 1st Oct

Best Regards,

Jason| Senior Travel Consultant

Phone: *******327 Fax: *******259 eMail: *******@faregeek.com

I have explained that Lufthansa had told me there was such thing as an 'out of sequence request' that could be made and also because of the funeral there could be a bereavement fare to be explored. They have looked into neither.

I am now faced with the fact that my children won't be at their grandmother's funeral. They are both very sad and my husband, as you can imagine, is bereft that he will be alone at his mother's funeral.

Looks like mine is the same old story with this horrible company... booked a ticket to fly from Canada to Europe 3 weeks before. Read the awful reviews about Faregeek and crossed my fingers. 5 days later we get an email saying they had cancelled our ticket because they could not verify our credit card info (why couldn't they have sent an email saying, "contact us immediately about your credit card or we will need to cancel the ticket"?). That's when the panic set in... here we were 2 weeks before flight date without a ticket. Called Faregeek back, was put on hold, disconnected... tried calling back and could not get through for 45 minutes before being disconnected again so I decided to purchase the ticket on another site for $20 more (after all, they had sent an email saying the ticket was cancelled). A few days later I see a charge on our credit card for the Faregeek ticket! Now I have 2 tickets, both paid for with the same credit card. They never sent an email to confirm that they had rebooked; as far as we knew it had been cancelled! This is when one of the booking agents at Faregeek started getting really nasty as we kept calling to sort it out. He called my son on the phone at one point and started threatening to cancel both tickets... Anyway, after many wasted hours and a lot of anger and frustration, our credit card company said they would take care of settling it--thankfully! Now, one month later I am looking at my credit card account and I see 2 fraudulent transactions on my card made through paypal (one was made 5 days after this general fiasco and the other 1 month later, both for around $250). I can't help but think it must have been someone from Faregeek. STAY AWAY!