From the business
We offer a huge selection of FansEdge gear from top quality brands, all in one convenient place. We are passionate about our goal of bringing FansEdge fans across the globe access to their favorite team's gear. We pride ourselves on not only carrying a large selection of officially licensed products from the top brands, but also industry leading customer service, shipping and return policies.
FansEdge Reviews Summary
FansEdge has a rating of 1.7 stars from 791 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FansEdge most frequently mention customer service, business days and day shipping. FansEdge ranks 147th among Jersey sites.
Try to Contact them next day is a pain, BAD customer services, and told me "you have to wait until 5 days to contact or submit a Cancellation request" what? Bad shopping experience
They DONT tell you anything about your seller,
Dont buy here guys
Kevin, true professional, led me in the right direction and was super helpful! Please give him a free lunch or dinner! You guys should recognize him!
Hello Collin, we are so happy to hear that you had a great experience with us and the service we provided. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julia.
This company is absolute TRASH. I made the mistake of not reading reviews just found what I wanted and placed my order. Took three weeks for me to receive my shipment and guess what it was the WRONG item! *insert screams* I called them and was told the item would be resent. Then I begin recieving emails stating the item could not be shipped and they dont know when the item will be shipped. Called a second time to speak with someone and poor Ms. Customer Service lady thought it would be a good idea to get smart mouth with me *insert laughs* I was placed on hold with another lady who cancelled my order. So now I'm here a month later trying to figure out a replacement. Will I be looking for a refund? NOPE after reading the reviews I doubt I'll ever see that so I'll dispute it with my bank. Dont be a fool and order from this company. They have a 1.6 rating for a reason.
Hello Carla, thank you for your feedback! I am very sorry that you were shipped out the wrong item. Our number one concern is customer satisfaction. Upon review, a ticket was created to our Order Management Team to contact the vendor to cancel the order and refund the customer. It can take up to 5 to 7 days for them to get a response. Once the refund has been issued, you will receive a separate email that you have been refunded back to the method of payment used to make this purchase. The emails you were receiving was to inform you of the delay and that they were trying to contact the vendor for a revised ship date. The email would've gave you the option to cancel your order for the refund. If you have not received a response back by 1/22/2019, you can reference the ticket by 1935783. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian.
I should have read all the reviews before I ordered. Big
Mistake not read review before I ordered. The shopping experience was horrible
Bad. I ordered an adult S for my son as
A Christmas but got little boy Small size. Here are some points I would like to
Share. If you want to order from this company just be aware.
1.
Although the website showed standard shipping
3-7 business day, when I checked status it showed delivery date in January even
I ordered far before Christmas. I called and asked, then they changed the
Shipping method.
2.
The
Package was wrapped in a bad black plastic wrap, looked like trash. I haven't
Seen this kind of shipping package before.
3.
I ordered Adult Small, but it came a little boy
Small size. I was totally shocked when I opened. So disappoint.
For the price they charged, they should do a much better job
Than this. So I would recommend to go to other sports stores. Not to order from
This company.
Hello Lilly, thank you for your feedback! I am very sorry about your experience. Our number one concern is customer satisfaction. Upon review of your order, the item that you purchase was demand made and could take up to 6 business days and then ship by whichever shipping method that was chosen. Because a free shipping code was used, it would've shipped the package out standard FedEx Smartpost 3-7 business days. However, as a courtesy the shipping method was first changed to 3 business days to 2 business days to make sure it arrived in time for Christmas. The size shipped was an Adult small. Because the item was a Soccer Jersey, they tend to run a bit tighter than usual jerseys. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
The only reason I am rating the company a "1" is that I was able to get a refund for my order. Under a "delivery by Christmas or the product is free special", I ordered a gift for my grandson. The gift not only did not arrive by Christmas, the company mixed up my address with the delivery address and then would not correct the address. I was then told the hoodie was no longer available. I was treated rudely by the customer service agent, made 3 calls to FansEdge and 2 calls to the delivery service and only got the run-around,(although the delivery company really did try to help,, I was told that FansEdge had to give them permission to ship to the correct address." I agree with other reviews, Do NOT use this company.
Hello Debra, thank you for your feedback! I am very sorry that the address couldn't be corrected.Our number one concern is customer satisfaction. Upon review, the package shipped out on 12/17/2018. Once the package is shipped, it can not be updated. By the time you notified us that the address was incorrect, the items were out of stock. You have been fully refunded on 12/28/2018 back to the method of payment used to make this purchase. The shipping carriers are provided with an internal email to send request to verify the address that the packages are shipped to. When carrier exceptions are received by the carrier, an email is sent to the customer to confirm the address. Unfortunately, no emails were received by the carrier to verify the address for shipping. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I ordered a Ronaldo Jersey ($149.99 was on sale) and a figurine ($9.99). I was shipped a SC red and gray hat and a SC red and gray T-shirt... WHY... This was never entered as an order, why would you randomly send me these products? Needless to say I have never received the Ronaldo products that were a special Christmas gift for my Grandson. I doubt that I ever spend time on your website again, burn me once BUT no way will you burn me twice. I DO NOT TRUST YOUR COMPANY AT ALL. If my credit card is not fully refunded ASAP, I will be contacting my retained Lawyer. GLORIA T.
Hello Gloria, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
They stated that I would get my product free if it wasn't delivered by 12/25. Free means $65 on $216 order. Oh, it was all my fault, after speaking with chat on 12/24. Run, don't walk away.#AlternativeFacts
Hello LeFeyshia, thank you for your feedback! I am very sorry if the order wasn't fully refunded. Our number one concern is customer satisfaction. The promotion is in use of the code provided Presents. However, the code was not entered for the guaranteed to get there promotion. But per the terms and condition, customers are only refunded up to $65 of the merchandise total. Even thought the code was not applied you were still refunded the amount back to the method of payment used to make this purchase. Please allow two to seven business days to reflect back on your financial statement. By clicking on the banner at the top of the screen, will provide you will all the exclusions for the promotion. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I ordered a sweatshirt on Dec 13. According to the notice I received, it shipped on the 14th. One email from Fedex said it was going to be delivered on the 24th. Ok, it was across country from Jacksonville FL to Las Vegas, NV, but I could have driven there and back and still had several days to spare before Christmas. The Fansedge website says they guarantee arrival by Christmas if ordered by the 17th - LIARS!. So the day was ruined because my gift didn't arrive in time for Christmas. When 3:00 came and no Fedex truck was there, I checked online with Fansedge and found out it was being delivered by Fedex Smartpost on the 26th! (what?). So by that time, customer service was closed. I looked up Fedex Smartpost online and found out they have many complaints. Why - because Fedex passes it off the USPS (basically pony express or snailmail) and the USPS truck sits there (5-10 days) until it's full - what a stupid way to keep customers happy. Why do they do this? Because they are CHEAP. But is it worth losing customers to save 20 cents? I will NEVER shop Fans Edge again! And when I called today to complain, after being on hold for 11 minutes, they hung up before the call was even answered. Get a clue FansEdge!
Hello Beverly, thank you for your feedback! I am very sorry the package didn't arrive as expected. Our number one concern is customer satisfaction. Upon review, the order was part of the guaranteed to get there promotion. If the package isn't delivered by 12/24/2018, the order is free. At the time of the purchase, standard shipping was required to be delivered by that date. Unfortunately, the package is shipped by FedEx Smartpost which has a delivery time of 3 to 7 business days. It was scheduled to be delivered on 12/24/2018 but was delivered on 12/26/2018. As part of the agreement, you were refunded up to $65 of your order. Please allow 2 to 7 business days to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Paid on November 9th, order still pending and not shipped as of December 26th. On hold for hours no customer service. Company is a scam. I tried adding a picture of my order number but this site doesn't allow the file type upload from iPhones, also disappointing.
Hello Jay, thank you for your feedback! I am very sorry that you haven't received your order. Our number one concern is customer satisfaction. Upon review, the order never cleared authorization process and needs to verified. You will need to contact our Fan Protection Specialist a t1-855-222-2564 and International customers can reach us at +1-904-383-3632. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Ordered an NFL Jersey for my 10 yr old son for Christmas. When I received it and took it out of the box... anyone could clearly see it was defective with a huge stain on the front of it that nobody could miss! I called Fans Edge and told them about the problem on Thur. Dec. 20,2018... the rep on the phone said they would overnight a replacement to me. Therefore, I should've easily had the replacement for Christmas! Today is Christmas Eve (Mon. Dec. 24) and I still don't have the Jersey for my son! Called FED EX and found out they will not deliver it until Dec. 26... the day after Christmas. After calling FED EX I found out these IDIOTS at FANS EDGE shipped the jersey 3 day NOT overnight like I was told by their rep... while at the same time... they were offering delivery by Christmas for new customers thru Dec. 22... that was 2 days after my package was shipped. So, that tells me that Fans Edge could care less about ANY customer problems after they get your money! VERY POOR Customer Service... they don't stand behind what they promise and ship garbage that should've very easily been caught. BUYER BEWARE when dealing with FANS EDGE. Wouldn't reccommend dealing with them at all! Also, Fed EX didn't meet the 3 day delivery either... so I wouldn't use Fed Ex either... they didn't meet the 3 day delivery date that it was to be shipped to me by! I would use UPS or USPS instead... I believe more reliable. My opinions, but you read my review and decide how you would feel.
Hello David, thank you for your feedback! I am very sorry that the product was damaged. Our number one concern is customer satisfaction. Upon review of your order, the package was reshipped on 12/20/2018 with next business days shipping. Per the estimated delivery date, the package was scheduled to be be delivered by no later than 12/21/2018. However, the package didn't arrive in your city until 12/24/2018. The shipping carrier was unable to make the delivery until the following business days. Unfortunately, once the packages leaves our facility there is no control of the carrier shipping methods or delays they may incur. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Customer service was great. I received an immediate response, which was unexpected due to the holiday season. The problem was resolved quickly and professionally.
Hello Ashley, we are so happy to hear that you had a great experience with us and the service we provided. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julia.
I received superb customer service from Donna. She went over and above the normal customer service to make sure that I received my framed Urban Meyer picture. She followed up with me and contacted the manufacturer to assure that I would have my item in time for Christmas. I wish all representatives were as helpful as she was to me. She deserves to be honored! Thank you Donna for providing me with A-1 service!
Hello Nannette, thank you so much for taking the time to leave your feedback! We are so happy that we met your expectations and that you were so happy with the service that you received. If there is anything else we can do for you please let us know. We very much look forward to your future business! Sincerely, Julian
Lalah was extremely helpful, nice, and professional with my damaged product issue. So appreciate that.
Hello Kelly, thank you so much for taking the time to leave your feedback! We are so happy that we met your expectations and that you were so happy with the service that you received. If there is anything else we can do for you please let us know. We very much look forward to your future business! Sincerely, Julian
I ordered a Philadelphia Eagles super bowl mini helmet display case on 12/14/2018 I Checked the status of the order on 12/18/2018 and saw that it was still in the pending stage (it is very hard contacting customer service, called the phone number on the website and went around in circles on the automated prompts so I tried the chat line and was basically told by the person on the other end that I could not cancel the order so I asked her for a phone number where I could talk to a live person and she gave me the same number on the website I told her all I get there is a run around prompt and then she told me to stay on the line someone would answer (this option is not in the prompts) so I get a person on the line and he told me that I had to cancel the order by 30 minutes from the time I placed the order to cancel my order, because on the banner on top of their site states "delivered before 12/24 or the order is free" apparently they don't abide by that so"make sure you read all the exceptions on this site"
Hello Robert, thank you for your feedback! I am very sorry about the miscommunication. Our number one concern is customer satisfaction. The item that you order was a manufacturer direct item. However, some items are consider final sales item, but this item can be requested. Our Fanatics Authentic department is only open at a certain of the evening and would've been closed at the time you called. I did request on your behalf to have the order cancelled and refunded. When placing your order on our site, it will advise if this item will ship in time or when it will ship on or before date. It is usually located on the item page or several times highlighted in green during checkout. If you haven't received a response back by 12/26/2018, you can reference the ticket by 1910132. Once again, I apologize for any frustration that this may have caused you. Sincerely, Julian
Donna was especially attentive to my order following up to ensure I was satisfied and keeping me informed of each step in the order process! First class! I never had to ask, she was always the first to communicate. I'm very happy with all my orders from FansEdge and look forward to adding to my sports collection again.
Hello G L, thank you so much for taking the time to leave your feedback! We are so happy that we met your expectations and that you were so happy with the service that you received. If there is anything else we can do for you please let us know. We very much look forward to your future business! Sincerely, Julian
I ordered my item on Dec 8th and the confirmation said it will ship on or before Dec 17th. I checked on the 18th and the status said it was still pending. So I called and the representative told me that the item won't ship for 5 more days and will arrive after Christmas. I can understand issues, but the lack of transparency by FansEdge is unacceptable. All they had to do was email me there was a complication and it was delayed. I will never shop there again and urge no one too, unless they want their item a month later. Not worth saving a few bucks. The customer service representative was nice though.
Hello Alex, thank you for your feedback!. I am very sorry that the package hadn't been shipped out yet. Our number one concern is customer satisfaction. The item is being shipped directly from the manufacturer. I have submitted a request for our Order Management Team to contact the vendor to find out reason for the delay and time frame item will ship out. It was supposed to have only took 5 business days from the date order was placed to be completed and shipped. Once they receive a response back, you will receive an email with the resolution. If you have not received a response back in 3 to 5 business days, you can reference the ticket by 1910018. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
They don't even deserve one star! I will never order from this company again! Their customer service is AWFUL! I order a pair of gloves as a Christmas gift and when I received the order I had ONE glove! I called them immediately and told them I needed the gloves by a specific date as a gift. I was assured that they would be shipped and arrive by that date. I then received an email stating that the expected delivery date would be December 26, a week after they were promised to me! I contacted them again to get them to overnight me another pair and they refused! I placed my order in plenty of time to have it. It's not my fault they are not capable of checking orders correctly before sending them out. I DO NOT RECOMMEND THEM TO ANYONE!
Hello Julie, thank you for your feedback! I am sorry that you didn't receive a complete set. Our number one concern is customer satisfaction. I have reshipped the gloves and expedited the shipping to next business day at no additional cost to you. I have also waived the return shipping fee to send back the other gloves that will arrive late. You can drop the item off at any local post office. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
One star is not appropriate. Dont buy from this company. They are quick to take your money but dont send the product. They partner with Highland Mint and they keep blaming one another. The worst! When you call customer service - they should not call themselves Customer service - no help or assistance in resolving the problem. What is my resolution?
Hello Debbie, thank you for your feedback! I am very sorry that the item hasn't shipped out. Our number one concern is customer satisfaction. Upon review, the item purchased will be sent directly from the manufacturer. On our site, it will show that the item will be shipped on or before 12/17/2018. A ticket was opened to find out why there was a delay for the item that should've been shipped. Our Order Management Team will need to reach out to the vendor to find out when the item will be shipped. Once they receive a response back, they will email you with the specific date to when to expect the package. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I placed my order on Nov. 30th only to have 1 of the 4 items planned to be there for Christmas. How is it that you place an order for 4 items and you manage to only get one there before Christmas? Obviously it is possible! Some aren't even planned to get there in 2018.
Hello, Anita! We are truly sorry for the time frame and see that the order has three separate packages and all are going to Alaska. For Alaska, the only shipping method that we have available is 7-14 business days. We do see you should receive the remaining three items no later than the 26th and 27th of December. If you could please send us a private message, we would be more than happy to look further into this for you and assist with the shipping process. Sincerely, Julia.
I placed my order on CYBER MONDAY. The worst customer service, its like talking to a teenager over the phone. Nobody knows what to do when they mess up an order. So let me break it down really simple. Ordered on Cyber Monday, great deals didn't hesitate on debiting the money out of my card same day. Shipment scheduled 11/29 didn't leave until days later. Wrong city was chosen can't change the address. They still didn't even ship the product. I finally got on the 12/14 spoke to a 3rd customer service rep that tells me the package is being sent back to the warehouse. Once the package is returned which never was received. I will have to wait a month for my money and that package was a christmas present which now I have to get a present 2 days prior to flying out. Your service is horrible as far as customer service goes retrain your employees to meet the customers needs. I will never order from your company again and I will make sure I let people not to either. Merry Christmas to you too
Hello Veronica, we're truly sorry for your experience with us and appreciate your feedback. Upon review of the tracking information, we do seethe package is currently on its way back to us. Due to this fact, we aren't able to replace this and it will have to be refunded once it is received and once it is refunded, an email will be sent with the refund amount included. Sincerely, Julia.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Osnell, thank you for your feedback! I am very sorry that the order was too long into the process to cancel the order. Our number one concern is customer satisfaction. The system will not allow us to make changes to the order after 30 minutes after it has been placed. However, the advocate offered to send a request to have it cancelled due to the delay in which you declined. That you were going to cancel the charge on your own. If you still wish to attempt to cancel the order. Please respond in private message with your request. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian