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This company is absolute TRASH. I made the mistake of not reading reviews just found what I wanted and placed my order. Took three weeks for me to receive my shipment and guess what it was the WRONG item! *insert screams* I called them and was told the item would be resent. Then I begin recieving emails stating the item could not be shipped and they dont know when the item will be shipped. Called a second time to speak with someone and poor Ms. Customer Service lady thought it would be a good idea to get smart mouth with me *insert laughs* I was placed on hold with another lady who cancelled my order. So now I'm here a month later trying to figure out a replacement. Will I be looking for a refund? NOPE after reading the reviews I doubt I'll ever see that so I'll dispute it with my bank. Dont be a fool and order from this company. They have a 1.6 rating for a reason.
Carla T.'s review of FansEdge earned 2 Very Helpful votes
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Three orders never was delivered! My grandsons uniform did me in. Others have experienced the...
Hello Carla, thank you for your feedback! I am very sorry that you were shipped out the wrong item. Our number one concern is customer satisfaction. Upon review, a ticket was created to our Order Management Team to contact the vendor to cancel the order and refund the customer. It can take up to 5 to 7 days for them to get a response. Once the refund has been issued, you will receive a separate email that you have been refunded back to the method of payment used to make this purchase. The emails you were receiving was to inform you of the delay and that they were trying to contact the vendor for a revised ship date. The email would've gave you the option to cancel your order for the refund. If you have not received a response back by 1/22/2019, you can reference the ticket by 1935783. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian.