From the business
We offer a huge selection of FansEdge gear from top quality brands, all in one convenient place. We are passionate about our goal of bringing FansEdge fans across the globe access to their favorite team's gear. We pride ourselves on not only carrying a large selection of officially licensed products from the top brands, but also industry leading customer service, shipping and return policies.
FansEdge Reviews Summary
FansEdge has a rating of 1.7 stars from 791 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FansEdge most frequently mention customer service, business days and day shipping. FansEdge ranks 147th among Jersey sites.
Cristin makes the customer service part of the experience seem so easy. Thank you! I will be back.
Wanted to purchase a PennState t-shirt, all they had was a small (I recieved an email on 9/21/19 showing this shirt, clicked on it and they had only a small?) called their number and was told they didn't know if more were being ordered, keep checking back to see. Not much help. Sincerely Gregory Bowers
Ps no email contact for fans edge
Hello Gregory, thank you so much for taking the time to leave your feedback! We are so happy that we met your expectations and that you were so happy with the service that you received. If there is anything else we can do for you please let us know. We very much look forward to your future business! Sincerely, Julian
It cost me $9.99 to return a shirt that was too small, doesn't seem fair as the shirt wasn't described as "athletic fit". Done with this company!
Cristin goes above and beyond what you would consider excellent customer service. She is results driven and has excellent communications skills.
Hello Frank! We are excited to see we are provided world class assistance in an effort to ensure we are still providing ongoing satisfaction as our it is one of our core values. We can't ask for anything further. Thanks Deannaa
I'm shocked that they charge $10 for return. Bought a $13 shirt for my kid, but the size is too small. Estimated refund is only $3? That's very negative customer experience.
Thank you for reaching out, we understand how frustrating this is. We have sent you an email with more information. Please don't hesitate to send us a message if you have any further questions. Sincerely, Chastity
I love Snoopy, and I'm a bulldogs fan, so I was super excited when I found a Georgia Bulldogs bag with Snoopy on it on this website. I had a good experience with this company. I got my item a week after I placed the order. I would order from here again!
Hello A. C., thank you so much for taking the time to leave your feedback! We are so happy that we met your expectations and that you were so happy with the service that you received. If there is anything else we can do for you please let us know. We very much look forward to your future business! Sincerely, Julian
They did not even give me a tracking number to track my order! They did not even let me link my Email to a fansedge account! I ordered a 30 Dollar tennese volunteers Visor and it was suppose to come last monday and it still has not been delivered! Try to avoid in the future because I know I will!
Hello Andre, thank you for your feedback! I am very sorry that the order didn't ship to you. Our number one concern is customer satisfaction. Unfortunately, the order was not completed when purchased. In order for this issue to be resolved, you will need to contact our Fan Protection Specialist at 1-855-222-2564 and International customers can reach us at +1-904-383-3632. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
The shirt I ordered was a little too small. I wanted to next size up they want to charge me $10 total rip-off rip-off. Do not do business with them
Hello Frank, thank you for your feedback! I am very sorry about our new return policy. Our number one concern is customer satisfaction. I have waived the return shipping fee. You can print out a label and attach it to the package. The package can be dropped off at any local post office. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Can I get a conformation on my order. I know your probably busy today. Yay BLUES!. But its making me a little nervous reading these reviews...
Hello Renae., thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
I returned a jersey that did not fit. Was truly annoyed to have to swallow the loss of the original shipping cost of $9.00, but figured it was cheaper than having a jersey in my closet (total purchase price of $79) that doesn't fit. Size charts are clearly questionable as well. Then they tried to take an additional $9.99 for the return labelno where does it state this is optional and that you can send it back on your own dime, cheaper, and you're already keeping the original $9 shipping fee anyway. Seriously! I never would have agreed to lose nearly $20 on the return of $79 order (that's 25%!). I told the customer service guy, whom I could barely understand, that their return policy charges are so badly worded they verge on fraud. I suspect this is intentional, what a scam. I asked for a supervisor and they decided to give me a one-time courtesy' adjustment for the $9.99 return label. Gee thanks! It will be one-time only because I will never buy from you ever again. Terrible shippingusing 3rd party vendors with terrible tracking thru USPS. I spent an hour on hold with USPS trying to figure out where my return package was. Overall a truly pathetic experience. I wish I had read the reviews first. Enjoy the $9, might keep you in business for another 5 minutes.
Hello M. H., thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
I ordered two college t-shirts for my daughter graduation and didn't them at the time expected. I paid almost $19.00 for two day shipping and then told it ships out in two days instead. The customer service rep gave me the run around. Hopefully, the company gives me back my refund for the shirts. Very disappointing!
Hello Ana, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
NOT an accurate online representation of product. Also, when I sent it back, they failed to refund me. I called and sent emails but nothing. Such a scam.
Hello Nicole. We are sorry to hear that you did not like the item that was purchased. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase.
Thank you again, we hope to hear from you soon!
Sincerely, Cayla
I recently purchase the Washington Redskins t-shirt for my father for Father's Day it's already been shipped however I couldn't figure out my bank account with solo well I just went and checked and there's a $15 shipping fee that is unknown at the time of purchasing you don't see it until after it's shipped so once package arrived here I'm returning it to the sender and getting my money back
Hello Boots, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
I'd I could give a zero rating I would. I returned an item which was received last week. Not only did I have to pay for shipping back but I also have yet to receive confirmation from fans edge about my return. USPS tracking said it was delivered. Now no response from the company. Save your money and frustration. Shop elsewhere.
Hello Jessica, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
I ordered a shirt in the early hours of 5/16/19 and looking at the delivery terms knew I would be fine receiving it by the end of the day 5/24/19 (today), which would be 7 working days. Needed it for a graduation party on 5/25/19. NEVER AGAIN will I order from this business! With all the competition out there today, why would they take so long to process and ship an order? This company is totally missing out on the conveniences of today's world and it does not appear they have any consideration for the customers needs whatsoever! Wish I had read all of the negative reviews before ordering.
Hello Debbie, thank you for your feedback! I am very sorry that the item didn't arrive in time for your event. Our number one concern is customer satisfaction. Upon review of your order, the item was placed on 5/16/2019. It takes one business day to prepare the package to ship and than the shipping method chosen. The package was ready on 5/17/2019 and takes up to 3 to 7 business days to ship. Unfortunately, weekends are not consider working days. The 7th business day would be on 5/28/2019 due to the Memorial Day Holiday and FedEx will not be making deliveries on that date. Once again, I apologize for any frustration this may have caused you. Sincerely, Julain
I want to return an item, but if I return it I'm going to lose $25 they are out of their minds charging $10 to return and a $3 sales tax. What are they charging a sales tax for? I already bought the shirt df is wrong with them. F*** this site lol
Hello Reiona. We do not charge taxes on the return fee. It is a flat rate of $9.99 that is deducted from your refund. You are also not obligated to use our pre-paid return label and can return the item on your own. We can provide you with the return information if you like. Sincerely, Karmen
This website is nothing but a two faced liar! I order something that was supposed to be $22 but at check out it was $30 without shipping and tax. I am beyond floored and want my money back. PERIOD
Hello LeAnn, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
First time on your site needed to change my order spoke with Tammy who turned out to be a true blessing. Her customer service skills are beyond measure she listened to what I had to say, she understood my need and in my opinion went above my expectations. I am a customer service representative have been for 20 plus years and I know a representative who loves her job and has a heart for service. Tammy is a asset to your company. Thank you for having her on your team. Adrianne McGuire
Hello Adrianne, thank you so much for taking the time to leave your feedback! We are so happy that we met your expectations and that you were so happy with the service that you received. If there is anything else we can do for you please let us know. We very much look forward to your future business! Sincerely, Julian
I placed An order on April 10. Got booted out of the site before I could get an order number. Got NO confirmation email. Finally got my order day before yesterday. Had my hat... NO SHIRT. My bank account got charged the same day I place my order.
Hello Winnie, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
Ordered two jackets, didn't overly love either of them and for the price I paid, I knew I wouldn't wear them. Went to return them, and FansEdge is charging me a $19.99 return label fee! Dude, you emailed me a label to return it... how is that worth $20?!?!
Hello Mary.We are terribly sorry to hear about your negative experience! We would love to have the chance to make this right. We have waived the return fee on the order. You will not be deducted once the return has been processed.We truly apologize for the inconvenience this has caused you. Thank you, Cayla
Today, April 13th 2019, FansEdge's website said 25% off ALL ORDERS using code "TRAVEL25." when I put in that code, the response of, "your item is excluded from this promotion," popped up. False advertisement is a serious issue and this should be dealt with.
Hello Jeffrey, thank you for your feedback! I am very sorry that the item was excluded from the promotion. The reason that it was excluded was because it was already on sale and that it was limited in quantity. By clicking on the banner at the top of our site, will reveal the promotions terms and conditions. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are excited to see we are provided world-class assistance in an effort to ensure we are still providing ongoing satisfaction as our it is one of our core values.