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FansEdge Questions & Answers

791 reviews
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Here’s what consumers have asked with answers from FansEdge staff and previous consumers.

63 questions answered
11% answered in 1 day
Question:

I just placed an order and now, after reading these reviews, i think i should cancel my order and go with another more reliable company! does anyone know if fansedge has made any changes to offer better delivery and customer service?

Answer:

I ordered a tee shirt and a hoodie from th on January 21. Was told the order would be shipped in 3-5 Days. Plenty of time to get here by the super bowl. The tee shirt was shipped ten days later. The hoodie is now scheduled to be here on Feb 7th! I called four times and was told it would be here today, Feb 2, each time. Lied to my face four times. So if you want to wait for your purchase for three weeks, be lied to by the costumer service folks and disappoint your children then this is the place for you. Ill be ordering from NFL. Col from now on. This place is a joke.

By Brian p.
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Question:

Any one able to find an actual phone number for them?

Answer:

1-855-438-0678

By Christopher W.
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Question:

Answer:

Hello Diana, Thank you for reaching out to us. Our jerseys are authentic, yes. Please let us know if you have any other questions!

By Chastity S., Team Lead, Executive & Social Relations
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Question:

I want my merchandise or a refund! i normally read reviews before doing business. i need my order a.s.a.p.!! if not, i will contact police, better business bureau & an attorney! i will put this company on blast with social media & news station! don't play with my damn money! tracielwatts@gmail.com

Answer:

Tracie, did you get your items. I currently have an open inquiry with the BBB as they have taken funds from our acct without merchandise ever being delivered. Contacted them and was given the run around. I have not saved 3 emails from this company all stating something different regarding my items. Im not playing with them either.

By Nicolette M.
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Question:

Answer:

I am very sorry that you have not received your order. I have reviewed your order and have reached out to you directly to assist. I hope to hear from you soon. Morgan

By Nigel P., Sr. Director of Fan Experience
Question:

What happened to my shipment? i never received anything.

Answer:

I am sorry to hear that you have not received your order yet. At your convenience, can you please provide me with the order number so I can review it? - Jimmy

By Chastity S., Team Lead, Executive & Social Relations
Question:

Is the nike tom brady tampa bay buccaneers black super bowl lv bound game fashion jersey returnable? i want to cancel my order

Answer:

Hello Brett. Please provide your order number for any further assistance. Sincerely, Karmen

By Chastity S., Team Lead, Executive & Social Relations
Question:

Answer:

Thank you so much for reaching out to us, we are housed in Jacksonville, FL with wearhouse locations world wide. If you have any additional questions you are able to reach us directly at customerfirst@fanatics.com.

By Chastity S., Team Lead, Executive & Social Relations
Question:

Will i get my sweatshirt in time for christmas? by the look of the reviews delivary is an issue

Answer:

Hello Jordyn, I am very sorry about the long delay in responding. I was unsure if you still needed help with your question. Can you please private message me for further assistance? Thank you! Julian

By Chastity S., Team Lead, Executive & Social Relations
Question:

I don't think i should have to pay $9 to return a shirt that is smaller than advertised. i want a free label please. thanks.

Answer:

Hello Terri, I will be more than happy to further assist you. Can I please have you private message me with the order number or email address? Julian

By Chastity S., Team Lead, Executive & Social Relations

Can’t see your question? Ask to get answers from the FansEdge staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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