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Ordered an NFL Jersey for my 10 yr old son for Christmas. When I received it and took it out of the box... anyone could clearly see it was defective with a huge stain on the front of it that nobody could miss! I called Fans Edge and told them about the problem on Thur. Dec. 20,2018... the rep on the phone said they would overnight a replacement to me. Therefore, I should've easily had the replacement for Christmas! Today is Christmas Eve (Mon. Dec. 24) and I still don't have the Jersey for my son! Called FED EX and found out they will not deliver it until Dec. 26... the day after Christmas. After calling FED EX I found out these IDIOTS at FANS EDGE shipped the jersey 3 day NOT overnight like I was told by their rep... while at the same time... they were offering delivery by Christmas for new customers thru Dec. 22... that was 2 days after my package was shipped. So, that tells me that Fans Edge could care less about ANY customer problems after they get your money! VERY POOR Customer Service... they don't stand behind what they promise and ship garbage that should've very easily been caught. BUYER BEWARE when dealing with FANS EDGE. Wouldn't reccommend dealing with them at all! Also, Fed EX didn't meet the 3 day delivery either... so I wouldn't use Fed Ex either... they didn't meet the 3 day delivery date that it was to be shipped to me by! I would use UPS or USPS instead... I believe more reliable. My opinions, but you read my review and decide how you would feel.
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Three orders never was delivered! My grandsons uniform did me in. Others have experienced the...
Hello David, thank you for your feedback! I am very sorry that the product was damaged. Our number one concern is customer satisfaction. Upon review of your order, the package was reshipped on 12/20/2018 with next business days shipping. Per the estimated delivery date, the package was scheduled to be be delivered by no later than 12/21/2018. However, the package didn't arrive in your city until 12/24/2018. The shipping carrier was unable to make the delivery until the following business days. Unfortunately, once the packages leaves our facility there is no control of the carrier shipping methods or delays they may incur. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian