From the business
We offer a huge selection of FansEdge gear from top quality brands, all in one convenient place. We are passionate about our goal of bringing FansEdge fans across the globe access to their favorite team's gear. We pride ourselves on not only carrying a large selection of officially licensed products from the top brands, but also industry leading customer service, shipping and return policies.
FansEdge Reviews Summary
FansEdge has a rating of 1.7 stars from 791 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FansEdge most frequently mention customer service, business days and day shipping. FansEdge ranks 147th among Jersey sites.
This has to be a scam. They were quick to take my money. Make a supposed shipping label from their warehouse and claim a shipping date via Fedex. Reality, they make the label in their warehouse and just like every review before me, nothing! Just like one of the reviews before, now I look like the A****** at a family member's birthday. The one time I forget to check customer reviews before ordering online, go figure.
I ordered a hoodie on Dec. 5th for my friends bday on Dec. 17th. The website "claimed" it'll be here on Dec. 12th... Today is Dec. 12th... it didn't show up... I called them and they said it'll be here on Dec. 21st. Now im going to be that *sshole who shows up with no gift. I read the reviews before ordering, but I still gave it a shot. I take partial blame, don't be like me, listen to the reviews. DONT ORER HERE!
Hello Eric, thank you for your feedback! I am very sorry that the item didn't arrive as you expected. Our number one concern is customer satisfaction. It is just important to read the response back as it is to read the reviews. Upon review of your order, the item selected is a special event item which will not be shipped out until 12/12/2018. However, it shipped out on 12/11/2018. Depending on the shipping method it will arrive by that date. Method of shipment chosen was ground 3-7 business days which will have the package delivered by 12/20/2018. On our site highlighted in green it will advise that this item will shipped by if not before on the item page and several times during check out. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Ordered an in-stock item, they charged my credit card and sent confirmation email with order number. I kept checking status of order number, which reflected pending. Week later I happened to look at my credit card statement and saw FansEdge refunded my account the day after I placed the order. They NEVER told me they canceled the order. Called customer service (since order status still reflects "pending" on their site) and she confirmed my order was canceled - apparently they ran out of the item after charging my credit card. So - if you want to know if they canceled your order, you apparently have to check your credit card statement. I guess on the plus side, they did issue an immediate refund, which is why I have them 2 stars instead of 1.
Hello Michelle, thank you for your feedback! I am very sorry that your order was cut and refunded. Our number one concern is customer satisfaction. The item selected was a manufacturer direct item. Upon time for item to be shipped, our warehouse was informed that the item was out of stock. An email was sent on 12/7/2018 advising that at the time the item was out of stock. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I ordered a black Pittsburgh Steelers hoodie and the logo was way off centered and the black was super faded. They charged me $14.99 for express delivery that was guaranteed in 2 days, but delivered in 3 days. They charged me another $5.99 for return. This was a complete waste of my $21, do not order from this site!
Selena, we're truly sorry that your item was received defective. If you could please send us a private message, we'd be happy to assist you with this further and look into this item. Sincerely, Julia.
Purchased a $100 dollar jersey November 6,2018. I have continued to call and told it was going to be shipped and the order has been pending. On 12/07/2018 I called since it has been a month with no email or apologies and was told that it was not going to be shipped I then had to ask for a refund and was told it was going to take ten days... No customer service and I have ordered from them for the past three years. No more. Order Number: 21-5088-1092
Order Date: 11/06/2018
Hello Cheryl, thank you for your feedback! I am very sorry that the jersey was not received. Our number one concern is customer satisfaction. Upon review, the vendor never sent the amount requested to fulfill our orders. It was refunded back to the method of payment used to make this purchase. Refunds are automatically sent back to that method of payment immediately, however it may take your financial institution up to 2 to 7 business days to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I placed an order for a Xmas gift on black Friday to my college dorm, assuming it would have plenty of time to arrive before I leave for break (I assumed wrong.) They took a whole week to get the order out, and now it wont be delivered until after I leave! I called and asked if they could resend the order to my house and allow me to return my original order when I got back since they took so long, but they said I would have to pay for shipping both ways and the new order (which is now 2x as much without the black Friday discount.) They failed by taking so long to get the order out and I thought they would be able to fix it on the customer service side, but I was wrong. Buyers beware!
Hello Jesse, thank you for your feedback! I am very sorry that you receive the package as you expected. Our number one concern is customer satisfaction. Upon review of the order, the item that you purchased are made after placing the order. On our site it advise that the item will take up to 5 business days from the date the order was placed. However, I have waived the return label fee to send the package back to our warehouse and emailed you the return label. You can drop the package off at any local post office. I have emailed you a new code to use towards your next purchase. Once again, I apologize for any frustration this has caused you. Sincerely, Julian
I placed an order on 13 November, well before Christmas to avoid any delays. It is now 8 December and I still have not received my parcel! I called customer service on four separate occasions and they offered two options: refund or replacement. The phone line went dead and whoever I spoke to processed a refund excluding the international delivery fee and tax, which I didn't agree to because I wanted replacement items! When I phoned back to explain what happened, they said they can't stop the refund and I will have to repurchase the items at a higher price, as well as pay another international delivery fee AND tax! I am so pissed off as the customer service was total crap like they didn't care and placed the blame elsewhere! To say I am highly disappointed is an absolute understatement! I WILL NOT be recommending anyone to buy from Fansedge!
Hello Rondell, thank you for your feedback! I am very sorry that your other package had not arrived to you at this time. Our number one concern is customer satisfaction. I have refunded you package the original shipping fee back to the method of payment used to make this purchase. Please allow two to seven business days to reflect on your financial statement. Upon review of the tracking information on this package, it appears that they left from two separate house. As one package was located on the west coast and was easily accessible to the port in which the carrier shipping hub was located. So it didn't take as long for the first package to arrive. However, the second package shipped from our Florida warehouse and the closes transit hub for the carrier is located in New York. At this time the postal service has just recently updated their tracking information on 12/1/2018. There is still a possibility that you will still receive your package. Since you have already been refunded as a lost package, I only ask if you were to receive the package you could contact us to be recharged for the items that were refunded. You can contact our Fan Protection Specialist from 8am-8pm EST 7 days a week at 1-855-222-2564 and International customers can reach us at +1-904-383-3632. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian.
They could care less for some reason they dominate the sports industry they have $#*!ty customer service, the only response you will receive is what do you want me to do about this! I ordered this the 16th of November and will receive it on December 7
Hello Jeanna, we completely understand the frustration the the shipping timeframe has caused you. Unfortunately, since the package has already shipped we do not have a way to alter the delivery timeframe. However, for the frustration this has caused we have refunded you the original shipping cost. Please allow 2-7 business days for the refund to reflect.
I ordered some jerseys 10 days ahead and paid for Express shipping to arrive early. They made a shipping label and sent an email it was shipped but never actually sent the package. Called FedEx to confirm no package was received but they had the tenacity to say the package was shipped. I waited a week thinking it was a scan error or something cause of busy holidays.
Bought the Jerseys for my anniversary with my wife but that was ruined.
What's the point in paying for Express shipment and not even send the package out.
Called and canceled my order which it seems they knew it was a normal thing. Got my refund. Hopefully it hits my account soon so I can find a last min present for my wife.
Hello Tim, we are truly sorry for this issue and thank you for your feedback. We do see that there was an issue with the package and are sorry that you were not fully refunded. We've refunded the shipping cost back to the original form of payment and that should reflect within 2-7 business days. Sincerely, Julia.
I ordered a custom shirt on sat/nov 24th. I needed it by the following Saturday. I was told it would take up to 4 days to ship and that if I paid to have it overnighted, I could get it in time. On Thursday night I saw the order was still pending. The supervisor (kelly) told me there was nothing they could do since it was a custom order they cannot cancel it nor can I return it. They said it's their policy. I inquired that I had an email from 11/24 that specifically states that it would be shipped within 4 business days. Kelly again said there was nothing she could do. This shirt was going to be worn on a one time basis so it's basiclly useless. Avoid this website at all cost. They do NOT honor what they promise
Hello John, we apologize for the inconvenience that this has caused. We see the order shipped on 11/30 and it was still on time. For this inconvenience, we've refunded the shipping charge and that should reflect within 2-7 business days. This item should be delivered no later than Monday, December 3rd, 2018 and once again, we apologize for the inconvenience. Sincerely, Julia.
Ordered a polyester blend long sleeve shirt for my sister and s pair of socks on the 13th. My order tracking only showed the socks every time not the shirt. Then when I recieved the shirt 10 days later it was 100% cotton which is the cheaper version. Which means it will probably shrink and be too small after she washes it 1 time. And I still haven't received the socks after 13 days. Don't use these guys I think they just ship everything from China. And make it seem like there stuff is in stock in the U.S. why else would it take so long to receive.
Aaron, we are truly sorry for the inconvenience of this and do see the sock shipped on 11/14. According to the tracking, the package has not updated and a replacement or refund can be issued. Please let us know how you'd like to proceed.
In regards to the long sleeve shirt. We can send a replacement if you would prefer and can confirm that this item did, in fact, come from a fulfillment center in the US. Please send us a private message if there is anything else that we can help with. Sincerely, Julia.
I order a jersey Nov. 5. I called today, Nov 20 and they haven't shipped my order yet. She had an attitude and only offered to shipped today with a waiting period of another 10 business days. I just asked for a refund instead and she placed me on hold for more than 15 min. I called again for a supervisor, should be getting my refund 2-7bussiness days! I was planning to buy my kids attire from this company, but never again will I do business with them. HORRIBLE SERVICE!
Hello Jennifer, thank you for your feedback! I am sorry that the package was never delivered. Our number one concern is customer satisfaction. Upon review, the package was shipped on 11/6/2018. Due to no movement on the shipping carrier tracking, the package was deemed as lost. Per you request, the package was refunded back to the method of payment. It can take up to two to seven business days to reflect back into your account. A discount was offered in which you denied to receive the discount. If you wish to obtain a code in the future, please email us at Customerfirst@fansedge.com Once again, I apologize for any frustration this may have caused you. Sincerely, Julian.
I ordered a Boston Red Sox Nike Hoodie that is advertised as 100% polyester and what came was 81% cotton and 19% polyester! I wouldn't have ordered it if I had known they don't ship what you order. And now as I look at returns they don't refund the original shipping. Seems like a knock off company? Be aware!
Hello Bill, thank you for your feedback! I am very sorry you received the wrong material. Our number one concern is customer satisfaction. I have waived the return shipping fee to send the wrong item back. You can drop the package off at any local post office. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I made a mistake trying to order a Saints Drew Brees Record Setting football for my grandson. Called them shortly after placing the order and they said it may be too late to cancel. They did not seem to be very co-operative at all about the cancellation. I placed the order late on a Sunday night and they are trying to tell me it is too late because the order had already been processed. Yea Right. This is the first and last thing I will ever try to order from Fansedge
Hi, Noel, we apologize that we were not able to cancel this order in time. We see the item that was ordered was a manufacturer direct item and they do have a 30 minute window from the time that they're ordered to be canceled and refunded. Unfortunately, if a request is made past this time frame, we would have to put a request in but could not make a guarantee of the cancellation since the manufacturer is an outside warehouse. If you would still like to put a request in, please do send us a private message and we'd be happy to help further. Sincerely, Julia.
I bought a shirt which was supposedly sized for a XXL, however when I received the shirt my daughter, who wears a medium, couldn't fit into it. And although they guarantee your purchase and want you 100% satisfied, they deduct $5.50 for the return postage. Send quality products and you won't have items returned... the photo shows their shirt on top of a normal XXL shirt
Hello Marsha, thank you for your feedback! I am very sorry that the shirt didn't fit. Our number one concern is customer satisfaction. I have waived the return shipping fee. You can drop the item off at any local post office. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Giving this company one star is giving them too much credit. This is the worst company I've ever experienced! First off, there was a $15 difference in my invoice total and what was drafted from my account - of course in their favor! When I tried to discuss the issue it was completely ignored via email. The site would respond but not even broach the subject of my issues with the financial aspect and only wanted to discuss if I had received my package. When I said I had not received the package (it had been over 2 weeks since purchase but I knew it was coming from China) they kept asking me to track it. No crap, you don't think I haven't tried that!? There is NO tracking information. Who knows if I'll even receive the package at this point.
Hello Brittany, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
Ordered it at Baker Mayfield shirt a week and a half ago just called and they said it will ship out a week from now and the shipping will take about another week. Awful, will never order again will get my shirt by the last game of the football season
Hello Homer, thank you for your feedback! I am very sorry about not receiving your item. Our number one concern is customer satisfaction. Upon review of your order, the item selected was a special event item that wouldn't ship until 10/19/2018. On our site it would will state that the this is a special even item that will not ship until or or before 10/19/2018. Once the item has been received from the manufacturer, our warehouse will package those items to ship. Once the label has been created, you will receive a separate shipping confirmation. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I PURCHASE TWO SHIRTS FOR MY TWIN BROTHER AND MINE BIRTHDAY OCT 14 THEY SENT IT TO THE WRONG ADDRESS THEN THEY SAID WE WILL RECENT THE ITEM IT WILL TAKE EVEN LONGER TO GET IT 10DAYS. DONT ORDER ANYTHING FROM HERE DONT WAIST YOUR TIME AND MONEY WORSE COMPANY EVER
Eduardo, we are sorry to hear that you were not able to receive your original item and took a further look into your order. We were able to see that it's expected to ship no later then Tuesday, October 16th and we have upgraded the shipping method as a one time courtesy and once the package ships, a shipping confirmation email will be sent with the tracking information! Once again, we apologize for the inconvenience. Sincerely, Julia.
I placed an order for an item that was in stock and got an email stating order would be shipped. Then received an email stating item would be shipped at a different date. Then called the customer service number to be told that the item is in the warehouse and they are just not processing as quick. I was told they would be in touch with me. Well 4 days later nothing yet. I guess I just don't understand how a company can take your money immediately and then hold your item. I called now and found out that apparently the item is not in stock and that it will be shipped as soon as possible. I cancelled my order. I will go elsewhere to find my product. Told too many different stories. STAY AWAY
Hello Heather, thank you for your feedback! I am very sorry that the item didn't ship as expected. Our number one concern is customer satisfaction. Upon review of your order, the item was considered to be a special event item. Our warehouse informs the manufacturer of the item how many is needed. They will than give us a shipped date in which they are expected to have the order fulfilled and ship to our warehouse. Unfortunately, all of the sizes were short and had to be put on back order for the remaining amounts. The ship date is than revised by when the next back will be received. That also wasn't the full batch that was need. A ticket was open to contact the vendor regarding if/or when to expect the full amount. Before they were able to get a response back, you requested to cancel the order. I truly apologize for that. If you would like to make a future purchase, please email at Customerfirst@fanatics.com so that I can further assist you with that order. Sincerely, Julian
I ordered a t shirt 2 weeks ago. I was told that it would be shipped out no later than 10-1. That date went by and it wasn't shipped out. Then I was told it would be shipped out 10-9. That date went by and no order shipped. Now I don't even know if I'll ever receive this item. I wouldn't recommend anyone order from this company.
Hello Debbie, thank you for your feedback! I am very sorry that the shirt hasn't shipped out as of yet. Our number one concern is customer satisfaction. The warehouse is still waiting on more XL shirts to be delivered to our fulfillment center. A ticket has been entered to our Order Management Team about your situation. They will look into this for you by reaching out to the vendor a precise date that those sizes will arrive. Once they have a response, they will email with their findings. I also show that you were refunded a portion of the price on your order. The shipping has been upgraded so once the size arrives it can get to you as soon as possible. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
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Hello K. D., thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian