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I placed an order on 13 November, well before Christmas to avoid any delays. It is now 8 December and I still have not received my parcel! I called customer service on four separate occasions and they offered two options: refund or replacement. The phone line went dead and whoever I spoke to processed a refund excluding the international delivery fee and tax, which I didn't agree to because I wanted replacement items! When I phoned back to explain what happened, they said they can't stop the refund and I will have to repurchase the items at a higher price, as well as pay another international delivery fee AND tax! I am so pissed off as the customer service was total crap like they didn't care and placed the blame elsewhere! To say I am highly disappointed is an absolute understatement! I WILL NOT be recommending anyone to buy from Fansedge!
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Three orders never was delivered! My grandsons uniform did me in. Others have experienced the...
Hello Rondell, thank you for your feedback! I am very sorry that your other package had not arrived to you at this time. Our number one concern is customer satisfaction. I have refunded you package the original shipping fee back to the method of payment used to make this purchase. Please allow two to seven business days to reflect on your financial statement. Upon review of the tracking information on this package, it appears that they left from two separate house. As one package was located on the west coast and was easily accessible to the port in which the carrier shipping hub was located. So it didn't take as long for the first package to arrive. However, the second package shipped from our Florida warehouse and the closes transit hub for the carrier is located in New York. At this time the postal service has just recently updated their tracking information on 12/1/2018. There is still a possibility that you will still receive your package. Since you have already been refunded as a lost package, I only ask if you were to receive the package you could contact us to be recharged for the items that were refunded. You can contact our Fan Protection Specialist from 8am-8pm EST 7 days a week at 1-855-222-2564 and International customers can reach us at +1-904-383-3632. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian.