FansEdgeReviews 791

I was very happy with my purchase and the delivery. Actually got it sooner than the shipment notice said. I ordered an OU Sherpa quarter zip pullover and it got to me in less than 7 days. Quality is good. Ordered a Medium which was too big... so I just ordered a small and will return the medium. They have what appears to be a simple return system online. Will let you know how that works out. I was very happy and got it on sale!

I ordered one tshirt from this website. I got a confirmation email immediately, then the next day, I got an email telling me I never submitted the order (despite the credit card charge). The following day I received an email telling me the shirt had shipped. Two weeks later, I contacted their customer service team. I was told the shirt didn't ship until the following Monday, despite having an email saying otherwise. She told me I should expect it the next day as the FedEx tracking was saying it would be delivered then. When I looked at the same tracking, all the website said was Estimating Delivery. I didn't receive my order, and I contacted the customer service group again. This time apparently the order had been deemed "lost" several days prior, and no one from this company was planning to say anything. The customer service rep the second time offered me "expedited shipping" that would then take an additional 2 weeks. I would never recommend this company as their logistics are absolutely appalling.

If I could give 0 stars I would, paid extra for shipping on a customized jersey and was told by very rude customer service representative on day it was supposed to arrive that it hasn't even shipped out yet. Rude representative told me I "should have" seen on the website it doesn't ship out for 3 days, with expedited shipping and the 3 days before it ships it still "should have" arrived by the guaranteed day. So frustrated. I "should have" researched the company better is what I "should have" done. If this was not a gift I would have cancelled the order.

My horrible personalized t shirt has my name printed vertically with all letters facing to the right. I didn't believe that the picture on the website was really how it would look. Where have you ever seen a name on any sports jersey or t shirt printed vertically? It's stupid. People have to bend their neck to read it. The number I chose is tiny as is the team name. Lastly the material is cheap and will lose any shape with the first wash. This shirt is
Ridiculous and, since I can't return it, headed for duty as an expensive car wash rag. Never again!

I ordered a sweatshirt and checked the tracking the next day and it said pending. I waited a few days and called the customer service line and it said that my order was canceled but there was no reason why

Ordered a jersey to be sent to my son for his birthday at his college. School had to refuse package as the name was spelled incorrectly and the students box number was left off the address I gave them for shipping.
When called customer service I was told it was not there fault and that they had no way to call Fed Ex and correct the address. Customer service very rude and kept telling me to reorder another one. When tried to express how could I be sure it wouldn't happen again was told not their fault. Leonard supervisor was useless and rude. Do not buy from them!

First of all, they will start out and say customer service is our number one priority. That is copy and paste it in every comment. This is the worst company I've ever seen. I have never even written a review for company. And do not tell me that my sweatshirt was supposed to be here in two weeks. I ordered it on July 26 and you said it would be here in three days I paid the extra shipping. I'm never ordering from your company again do not order from this company it is shady and horrible!

Received an email today asking if I had forgotten something. It was telling me that I had not finished my transaction and that i need to do so to complete my purchase.

I am not sure if this is how others end up paying more than they need to?

I checked my bank and Fansedge had already run the transaction, which is pending. When I called the 2 numbers listed, both were messages from the accounts carrier saying the party could not be reached.

I just tried it again (one hour later), and I actually got through to a service that recognized my number and said that my order was pending, and that I would receive tracking information once it is shipped.

So the jury is out. Not sure why i received an email asking for payment, when the transaction had already been processed.

Hopefully, it will go well from here. The items I ordered were manufacturer direct items. When I searched the site, i did not find any information as to how that differs from some other type order. I imagine that they have an account with the supplier and they hope that goods are in stock when they get ordered, rather than taking possession of the goods at their location. I will follow up with another post when I have more information.
This is my first transaction with this site.

I ordered a ND jersey, as it was $35 cheaper than anywhere else. After reading all of the horrible reviews, I took the risk, knowing that I don't need it until September. And so I could wait a while to receive the item.
However, I ordered the item on July 3rd, picked the free shipping (due to promo), and it shipped on July 5th, and I received the tracking information. And on July 13th, I received my jersey!
It is perfect.
Not sure if other reviews are because the emails go to their junk folder or not (mine when to the promo folder in gmail.
But, the company was great, no issues.

Ordered the Majestic brand youth jersey. What came was not Majestic(nowhere on the jersey did it have a majestic label) My son specifically asked for a Majestic jersey for his birthday. Well jersey arrived yesterday(10days to get). Spoke to customer service who said yes it should say Majestic. They overnighted new jersey. Came today, and it is the same jersey. Called customer service and they pretty much just want me to return both and will contact me in the future to figure out what's going on. Problem... today is my sons birthday and we head to a game at Fenway this Friday. Pretty disappointed that he will not have a jersey to wear and I have to wait weeks to receive refund.