From the business
We offer a huge selection of FansEdge gear from top quality brands, all in one convenient place. We are passionate about our goal of bringing FansEdge fans across the globe access to their favorite team's gear. We pride ourselves on not only carrying a large selection of officially licensed products from the top brands, but also industry leading customer service, shipping and return policies.
FansEdge Reviews Summary
FansEdge has a rating of 1.7 stars from 791 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FansEdge most frequently mention customer service, business days and day shipping. FansEdge ranks 147th among Jersey sites.
I ordered a shirt for my wife to wear at a ballgame and they didnt ship it out for a week, then it says it will take another week to get here!
They assured me that I'd have my item within the 2-3 business days, as I paid extra for expedited shipping; I did not receive it within that time frame. Upon request, they did not refund me my shipping either. Additionally, once I finally received the item, it was too small; I was not aware that they did not do exchanges. Therefore, returning the item was $5.50 from my refund amount, in addition to the shipping I'd be charged to be sent the correct size.
Hello Stephanie, thank you for your feedback! I am very sorry that item didn't arrive in time for your event. Our number one concern is customer satisfaction. Upon review of your order, the item purchase was a made on demand item. Once the order is place it goes into production. It take 3 business days to make the item and then shipped by whichever shipping method was chosen. Because free shipping code was used, it originally was going to be shipped standard ground 3-7 business days. However, you contacted our Fan Advocate that attempted to upgrade the shipping to next business days to arrive in time of your event. However, next business days was charged by mistake by the Advocate. I have refunded you back the additional charge of the shipping in the amount of $24.95 back to the method of payment used to make this purchase. Please allow 2-7 business days to reflect on your financial statement. I have waived the return shipping fee of $5.50. You can return the package at any local post office. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian.
I ordered an item and it took 4 days to ship and then 2 1/2 weeks after that to get to me. Ruined my husbands Father's day gift I will never purchase from them again!
Hello Marcy, thank you for your feedback! I was unable to locate any order with the order number that you provided. Can you please private message me your email address or any other information to locate your order. Sincerely, Julian
This company is absolutely HORRIBLE! They are trying to charge me $28 for ordering a shirt and returning it. They gave me back less than 1/4 of what the item costed. SUCH a joke!
Hello Sabrina, thank you for your feedback! I am very sorry that you were not fully refunded for your return. Our number one concern is customer satisfaction. Upon review, you were refunded the original shipping fee of $4.99. Usually, if the return is just because the item doesn't fit, you are charged the $5.50 return shipping fee. However, I have refunded you back the additional $5.50 back to the method of payment used to make this purchase. Please allow two to seven business days to reflect on the financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian/
I ordered a sweatshirt for my Fiance's birthday, after two weeks I found out that it was returned to the shipper. I reached out to customer service and I got the classic robot response of "We can't do anything. Once the order is returned to the warehouse and reprocessed, we will give you a refund and you can reorder." Needless to say, her present did not arrive on time and I will not be wasting my time or money here again.
Hello Pete, thank you for your feedback! I am very sorry that the package is being returned to sender. Our number one concern is customer satisfaction. I have fully refunded you back to the method of payment used to make this purchase. Please allow two to seven business days to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I order a jersey and a pair of flip flops. Their website states it ships within one day. THATS a LIE! Check my order status on their automated system it said my items havent been shipped. Call their customer service line, and the rep wasnt helpful at all. They have no idea when would my order be placed.
Hello Dinorah, thank you for your feedback! I am very sorry that all the items hasn't shipped out yet. Our number one concern is customer satisfaction. Your order is being shipped in separate package due to the warehouse those items are located in. One package has been labeled to go out today and the other should be shipped out by end of business today. I have requested to warehouse to escalate the package. Once the second package has been labeled, you will receive a separate shipping confirmation email. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
After placing an order and not getting a shipping confirmation I called to check the status. I was told the order was delayed for some reason and would ship the next day, but I was upgraded to the fastest shipping option and was assured my order would arrive before Father's Day. The rep was very nice and pleasant to speak with. I wish all customer service was that pleasant.
Hello Cynthia, thank you so much for taking the time to leave your feedback! We are so happy that we met your expectations and that you were so happy with the service that you received. If there is anything else we can do for you please let us know. We very much look forward to your future business! Sincerely, Julian
Ordered a Baylor Alumni t-shirt. Received an "Athletics A's" shirt in a package with a label stuck on it that read "Baylor Alumni t-shirt". Obviously mislabeled.
Tried 4 times to get a return shipping label using the "Oh So Easy To Return" online process. FINALLY got a human on the phone who emailed a label. Returned merchandise, which had never even been completely unfolded, in original packaging, per instructions. They refunded HALF what I paid. WHAT IS THAT ABOUT?
I'll NEVER do business with FansEdge again! And I can only hope that Baylor University will stop selling shirts through FE.
Hello Martha, thank you for your feedback! I am very sorry that you weren't fully refunded. Our number one concern is customer satisfaction. I have fully refunded you the shipping back to method of payment used to make this purchase. Please allow two to seven business days to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
What a joke. One of the Tshirts is all dirty and miscolored. The right sleeve stiching came out the first time I put it on.
I will never buy anything from you again!
Hello Terry, thank you for your feedback! I am very sorry that the product was defective. Our number one concern is customer satisfaction. I have waived the return shipping fee to send the defective shirt back. Please private message me if you would like to have the shirt replaced. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Everything on this site can be purchased cheaper elsewhere. They charged $15 shipping on a $20 towel!
Hello Cory, thank you for your feedback! I was unable to locate any order with the order number that you provided. Can you please private message me your email address or any other information to locate your order. Sincerely, Julian
Charity from FansEdge replied to my comment asking for more details so she could help me. After sending a reply I heard nothing back from her. Today I finally received my package and not only was the item WAY too big, it was (IMO) very poor quality... not worth the price. So after all the hassle and continued lack of customer service I will be returning the item. Obviously, I will never order from this company again and will warn others to avoid them as well,
Hello Lisa, thank you for your feedback! I am very sorry that you haven't gotten a reply back until now. Our number one concern is customer satisfaction. The item that you ordered doesn't start production until after the order is placed. Our site tries to advise customer that it could take up to 4 business days for the item to be completed and shipped. The shipping method chosen was standard 3 to 7 business days. You can return the item for a refund by visiting our return center on our site. I have waived the return shipping fee of $5.50. You can drop the package off at any local post office. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I should have read customer reviews before I placed an order with this company. Item was not shipped within the promised time frame and when I reached out to customer service (twice) there wasnt any customer service to be found. Do yourself a favor and get your gear from another company with a lot of satisfied customers. You know I will be passing along this info to my team fan page on Facebook as well as word of mouth.
I ordered a custom shirt from this company, allowing extra days for shipping beyond what the site projected.
The shirt was a gift and I did not receive until 15days after projected ship date. When I contacted their customer service, they were no help. The shirt did not ship till 5 days after projected ship date and the shipping method they used added 10 days for arrival
Hello Dan G, we are terribly sorry to hear about your negative experience! We would love to have the chance to make this right. If you will, please email us at customerfirst@fansedge.com. We would like the chance to look at this further and completely resolve this for you. Again, we apologize and hope to hear from you soon. Thanks, Darren
I ordered a shirt on 4/18 and still says status: pending on 5/15! Never received the shirt and am never buying anything from here again. I want my money back!
Hello Quinn, thank you for your feedback! I am very sorry that the you haven't received your order. There appears to have been an error while placing your order. Please contact our Fan Protection Specialist to have it resolved at 1-855-222-2564, Mon-Fri, 8am-8pm, and Sat-Sun, 8am-430pm ET. International customers can reach us at +1-904-383-3632. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian.
I bought a t-shirt from them because they were offering free shipping. I paid via PayPal and they immediately charged me $9.00 shipping. I contacted them and they said they would refund my $9.00. I then received an email from them giving me a $9.00 gift certificate. I contacted them again and they said they would refund me, but were very vague about the time and what form it would take.
This is an awful company, please don't do business with them. If I could give them zero stars I would.
Hello Michael, thank you for your feedback! I am very sorry that the refund was issued back in the wrong method. Our number one concern is customer satisfaction. A ticket was entered to have the gift card cancelled and refunded back to your PayPal. Please allow 3 to 5 business days for correction to be made. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I ordered 3 Jake Lamb jerseys through this site in early April 2018. I never received my order, and noticed that my bank account has already been charged! I reordered thinking I had made the mistake, but then I STILL HAVEN'T received anything. I called this evening to get an answer, but get a foreign person. Now I believe I've been scammed completely! Went to check in on my account that I originally created, and it was NO LONGER THERE! Can't find my order ID. NEVER AGAIN! Calling Better Business Bureau in the morning. VERY disappointed ~ Carolyn Weber
Hello Carolyn, thank you for your feedback! Can you please private message me your email address so I can further review? Sincerely, Julian
I ordered a baseball jersey. I disliked it and it did not fit right. I wanted to send it back to get a refund, however no return shipping label was included in the package. I was told that I would either have to print one (I told them I dont have access to a printer) or wait 7 to 10 business days to have one sent to me in the mail. Not only that but 3 to 5 days to send it back and another 7 to 10 days for them to process the return, that is ludicrous. I was also told if I sent the item back without an official return label I would more than likely not get my money back. Please stay away from them you are only screwing yourself.
Hello Jeff, we are terribly sorry to hear about your less than satisfactory experience with Fanatics. We would love a chance to make this right. If you will email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, Darren.
They say Fast Shipping but it takes around 10 days to get your items. I order a lot stuff from Fanatics and other sites, all get me the items in lass than a week.
Hello Chris, thank you for your feedback! I am very sorry that the order won't arrive as you expected. Our number one concern is customer satisfaction. Your order was placed during the weekend. On our site it is indicated that it will take up to one business days to ship out. The items shipped the following business day Monday. You used a free shipping code that only provides ground standard shipping 3 to 7 business days. The order is scheduled to be delivered on the 7th business day. You can always upgrade the shipping for a faster delivery on our site. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I ordered two shirts that I needed in time as a Birthday gift. It clearly stated 3-7 day shipping. I have been waiting for over two weeks now. I will never order anything from this company again. I will make sure never to recommend this company to anyone shopping for sports apparel. TERRIBLE!
Hello Patricia, thank you for your feedback! I am very sorry that the item didn't ship as you expected. Our number one concern is customer satisfaction. Because this item was a special even item, it was advised that this item will ship out no later than 4/10/2018. The method of shipping chosen was 3 to 7 business days from that date. Which will arrive to you no later thank 4/19/2018. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I got a Michigan Basketball sweatshirt and I had the 1-day shipping. It came on time. Very happy with using FansEdge.
Hello Adam, thank you so much for taking the time to leave your feedback! We are so happy that we met your expectations and that you were so happy with the product that you received. If there is anything else we can do for you please let us know. We very much look forward to your future business! Sincerely, Julian
So annoyed! Ordered a personalized jersey on March 29 for an event on April 7. It listed that it 'ships in 3 business days'. So I assumed that it would arrive in 3 business days of the order. No... it is not expected until April 10 on the tracking... yes after the intended event!
Hello Kelly, thank you for your feedback! I am very sorry that the item will not arrive in time of your event. Our number one concern is customer satisfaction. The item that you purchased was a demand made item. On our site we try to explain to the customer that it will take 3 business days to make the item and then it will ship by whichever shipping method was chosen. The item was completed ahead of schedule and was shipped out on 3/31/2018. Because you used the free shipping code, it would've shipped out standard ground 3-7 business days. The package is scheduled to be delivered as projected on 4/10/2018. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Victor, thank you for your feedback! I am very sorry that the item didn't ship as you expected to. Our number concern is customer satisfaction. Upon review of your order, the item purchase is made once the order has been placed. It can take up to 3 business days for it to be produced. Because you order was placed on 6/20/2018, it didn't ship out until the next following business day 6/25/2018. The package will then ship by whichever shipping method was chosen. It was shipped FedEx Smartpost which has standard ground shipping of to 3-7 business days to be delivered. The package is scheduled to be delivered by 7/2/2018. On our site, the shipping method can be changed to faster delivery at the final stage of checkout. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian.