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I ordered a sweatshirt on Dec 13. According to the notice I received, it shipped on the 14th. One email from Fedex said it was going to be delivered on the 24th. Ok, it was across country from Jacksonville FL to Las Vegas, NV, but I could have driven there and back and still had several days to spare before Christmas. The Fansedge website says they guarantee arrival by Christmas if ordered by the 17th - LIARS!. So the day was ruined because my gift didn't arrive in time for Christmas. When 3:00 came and no Fedex truck was there, I checked online with Fansedge and found out it was being delivered by Fedex Smartpost on the 26th! (what?). So by that time, customer service was closed. I looked up Fedex Smartpost online and found out they have many complaints. Why - because Fedex passes it off the USPS (basically pony express or snailmail) and the USPS truck sits there (5-10 days) until it's full - what a stupid way to keep customers happy. Why do they do this? Because they are CHEAP. But is it worth losing customers to save 20 cents? I will NEVER shop Fans Edge again! And when I called today to complain, after being on hold for 11 minutes, they hung up before the call was even answered. Get a clue FansEdge!
Beverly M.'s review of FansEdge earned 2 Very Helpful votes
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Three orders never was delivered! My grandsons uniform did me in. Others have experienced the...
Hello Beverly, thank you for your feedback! I am very sorry the package didn't arrive as expected. Our number one concern is customer satisfaction. Upon review, the order was part of the guaranteed to get there promotion. If the package isn't delivered by 12/24/2018, the order is free. At the time of the purchase, standard shipping was required to be delivered by that date. Unfortunately, the package is shipped by FedEx Smartpost which has a delivery time of 3 to 7 business days. It was scheduled to be delivered on 12/24/2018 but was delivered on 12/26/2018. As part of the agreement, you were refunded up to $65 of your order. Please allow 2 to 7 business days to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian