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veronica r.

Contributor Level

Total Points
81

1 Review by veronica

  • FansEdge

12/14/18

I placed my order on CYBER MONDAY. The worst customer service, its like talking to a teenager over the phone. Nobody knows what to do when they mess up an order. So let me break it down really simple. Ordered on Cyber Monday, great deals didn't hesitate on debiting the money out of my card same day. Shipment scheduled 11/29 didn't leave until days later. Wrong city was chosen can't change the address. They still didn't even ship the product. I finally got on the 12/14 spoke to a 3rd customer service rep that tells me the package is being sent back to the warehouse. Once the package is returned which never was received. I will have to wait a month for my money and that package was a christmas present which now I have to get a present 2 days prior to flying out. Your service is horrible as far as customer service goes retrain your employees to meet the customers needs. I will never order from your company again and I will make sure I let people not to either. Merry Christmas to you too

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Chastity S. – FansEdge Rep

Hello Veronica, we're truly sorry for your experience with us and appreciate your feedback. Upon review of the tracking information, we do seethe package is currently on its way back to us. Due to this fact, we aren't able to replace this and it will have to be refunded once it is received and once it is refunded, an email will be sent with the refund amount included. Sincerely, Julia.

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