Try to Contact them next day is a pain, BAD customer services, and told me "you have to wait until 5 days to contact or submit a Cancellation request" what? Bad shopping experience
Hello Osnell, thank you for your feedback! I am very sorry that the order was too long into the process to cancel the order. Our number one concern is customer satisfaction. The system will not allow us to make changes to the order after 30 minutes after it has been placed. However, the advocate offered to send a request to have it cancelled due to the delay in which you declined. That you were going to cancel the charge on your own. If you still wish to attempt to cancel the order. Please respond in private message with your request. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
osnell Has Earned 1 Vote
Osnell R.'s review of FansEdge earned a Very Helpful vote
Hello Osnell, thank you for your feedback! I am very sorry that the order was too long into the process to cancel the order. Our number one concern is customer satisfaction. The system will not allow us to make changes to the order after 30 minutes after it has been placed. However, the advocate offered to send a request to have it cancelled due to the delay in which you declined. That you were going to cancel the charge on your own. If you still wish to attempt to cancel the order. Please respond in private message with your request. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian