Fanatics

I paid a good amount for a Pats hoodie for my son. It was one of just a couple gifts he asked for for his birthday. Sadly, upon opening the bag we found two stains on it, and the tag was slightly bent. It seems strange that these things would be there considering it's supposed to be brand new. I have bought from Fanatics before and I am pretty sure it's been fine to decent. But after this, I am feeling like I need to just go straight to the NFL website or try to find something local, despite the fact that I live in a very small town. It's disappointing since I'll now have to go through the process of a return. But what's worse is that my son had an aspect of his birthday end up being quite disappointing.

I just received assistance with returning multiple items because I ordered the wrong size.
The website did not provide me any help with understanding how to return anything, but after I found a phone number, I called and spoke to a very kind and helpful representative. She provided clear steps to follow and what to do to return all the needed items.
She even informed me how long to wait before reordering with the same items with the correct sizes and receive the same discounts from the first order.
I would recommend her for any position dealing with the public. She listened to my issue and walked me through all of the steps.
I did not get her name, but I want to think her. If more than 5 stars were possible, I would give them to her.

This past Oct, I posted a review on this site criticizing Fanatics for their failure to deliver an order that was overdue and that I needed desperately prior to a trip departure. I am here to report that not only did their customer service step up to the plate by getting my order out quickly due to my circumstance, but they also paid the costly shipping to insure it's timely arrival. I have happily resumed my relationship with this company and urge others with an order problem to contact them for resolution as their customer service reps can be very accommodating. Thank you Fanatics team!

L. Fisher

I ordered 4 items and used the promo code "nutcracker" to receive my items "guaranteed" no later than 12/24/15. Well here it is 7:30 pm and still no package! I called fedex and they said it won't be delivered today. Obviously. Now the company continues to tell me that it's out of their hands bc it's been sent off to fedex. I have a very hard time believing this company after they have managed to scam a lot of people with this promo code to guarantee delivery by Christmas eve. I've read lots of people have the exact same issue as myself. FedEx can't possibly screw up that bad. I wI'll never be ordering from this company ever again. If my package is not delivered by Saturday, customer service will be hearing from me and I will get all my money back. They're quick to withdrawal money but can't keep up their end of the deal. Bottom line is, a "company" should never offer a deal that they can't promise to hold.

I recently ordered a t-shirt from Fanatics and the item came damaged (Plastic Wrap glued to the clothing). After speaking with a staff member on the online chat I was able to get an exchange and was issued a return label for the damaged t-shirt. After a few days I receive the second t-shirt being sure that the item was going to come with no damages. However, the exchange item came with the same damage as the first t-shirt. After contacting them again, going through a huge inconvenience, I was notified that they do not have a policy for second exchanges, even though the second item came damaged. So now, after all this time and all this headache, I had no options but to return both DAMAGED items for a refund. Completely unacceptable. This was by far the worst customer service experience I have ever had and I rarely complain about these kinds of things. Very dissatisfied and disappointed! All I wanted was to get what I paid for, a normal T-shirt without any damages.

Ordered a shirt that was too small, it has taken me several phone calls emails and attempts to chat to try and exchange it for a different size. On the phone, you will be put on hold for large amounts of time. I have yet to speak with someone and I've been trying for three days. My only option is an automated response explaining how to return item. I would like to exchange, not return. Save your time and money and buy from academy

I would strong recommend no one used this company. Their promotion of guaranteed delivery is not accurate. Both my shipments where late - one by 10 days. The method they chose for shipment was 3- 7 business when the package was promised in 2 days. This happened on 2 orders so it is not a one time thing but rather a bait and switch to get orders. Then I was told they cannot refund the amount of the order but offered a discount even though the promotion on the website says differently. I was then on hold for 20 minutes waiting for a manager to try and resolve the issue. Ended up disputing the charges thru my credit card as the only option for resolution. When timing is important I would never use this company again.

Bought six sweatshirts, ordered two day shipping for all of them. Received first two sweatshirts the next day, cool. Received shipping notification for third sweatshirt coming in tomorrow, great. Received zero notifications on other three sweatshirts after two days, called customer service and was told they would arrive the following week. I was told there is small print on the order screen stating ships within four days. Told the representative, thats why I selected two day shipping. She responded, ships within four days means thats the processing time, in addition to shipping time. Very deceptive. Never encountered this type of false shipping advertising on any other site. Offered no partial refund or discount for my inconvenience. Dont use them.

Items came poorly put together, seams in the wrong spot. Also, items had printing on them crooked when they arrived. It's near impossible to return them and they come from central/South America so expect them to be made cheaply

While I appreciate the refund, I still am feeling frustrated with Fanatics, and I do feel strongly about the poor quality. If there is an increase in quality and consistency of the items and care from customer service representatives, I will remove my negative review.

I ordered an e-gift card for the hubs for Father's Day. Told him about it and then both promptly forgot about it, until he wanted to use it several days ago. Neither of us could find it and realized it had never actually been sent despite receiving a confirmation with a delivery date. Trying to chat online was a disaster, however, it was suggested that I reach out through Twitter. Within a minute I received a response from a customer service rep (Peyton) and it was less than a half hour before the gift card was emailed to me!

Better be aware of the return policy. I paid 60 dollars for a hat that didn't work out and and returned it. You get nothing for original shipping, another 10 dollars for return shipping. So it cost me 25 dollars to check something out from this place. Way to expensive for inconsistent quality merchandise. 10 dollars to ship a hat seems like they're making money on the shipping. After I spend my gift cards, I'm done with these guys. If you put all the shipping on the customer, to and from, I feel like I'm covering too much of the operating costs. Too many other options for gear that do not engage in fee happy practices.

Bought a sweatshirt for a game. Paid for expedited shipping. Never got the product or an update. And the support absolutely sucked. I see why this company gets horrible ratings. Order your gear elsewhere.

I bought a $48 item that was described as a "sweatshirt". Definitely not a sweatshirt. Very thin and flimsy material; it qualifies as a long-sleeved shirt but not anywhere thick enough to be a sweatshirt. Quality is poor as well - no hem around the collar - this will fall apart quickly. I want to return it, but I'll be charged $5.50 for the return and I'll receive store credit because I used a gift card that I got from another vendor, and I don't want to try purchasing another item after receiving something with this low of quality. Only good thing I can say is that shipping was prompt.

I paid 14.00 for my items to arrive in 3 days, its been a week and still nothing! Bad PR too late for giving as a gift, will return if my order ever gets here... and never order another thing from this shady company!

Ordered a shirt on Friday May 19. Said ships the next business day. By Thursday FedEx tracking only said shipping label printed. Got a hold of Fanatics customer service who said it was in transit and was still within the 5 day shipping window. Checked the site an hour later to discover item had shipped only after the guy lied to me and said it was on its way. This group is the distributor linked to MLB and NFL shops. I think they need to find somebody else.

Never have I been so disappointed with an online purchase. I ordered a collegiate snowman. Very poor quality. Looks like it was made from laminated cardboard and the "wood" used looks like filthy dirty pallet wood. The Snowman isn't even White! And then they want to charge me $9.95 for a return address label. Are you kidding me? I will never ever order from this company again but I will say the girl from customer service was extraordinarily kind and professional.