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Bob R.

Contributor Level

Total Points
163

2 Reviews by Bob

  • Cox Communications

12/23/17

I saw a TV commercial for Cox cable advertising five dollar sports pack and five dollar DVR service. I currently pay $10 and $13 for the services. I called Cox and requested the five dollar promotional price and was told its for new customers only and only last for three months. The commercial says neither of these things. In addition, The agent told me the DVR price is five dollars off the current price, not five dollars total, which is explicitly what the commercial promises. Blatant false advertising, Better Business Bureau needs to look into this

  • Fanatics

12/5/17

Bought six sweatshirts, ordered two day shipping for all of them. Received first two sweatshirts the next day, cool. Received shipping notification for third sweatshirt coming in tomorrow, great. Received zero notifications on other three sweatshirts after two days, called customer service and was told they would arrive the following week. I was told there is small print on the order screen stating ships within four days. Told the representative, thats why I selected two day shipping. She responded, ships within four days means thats the processing time, in addition to shipping time. Very deceptive. Never encountered this type of false shipping advertising on any other site. Offered no partial refund or discount for my inconvenience. Dont use them.

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Nigel P. – Fanatics Rep

Hello Bob. Thank you for your feedback. I apologize for any inconvenience regarding your orders and the special processing times for the items you purchased. However, the processing times were clearly noted on our website at the time of purchase. The items ship within 4 business days as it takes time to complete the items and process them to be shipped. Again, I apologize for any inconvenience or confusion. Sincerely, Karmen

Bob Has Earned 3 Votes

Bob R.'s review of Fanatics earned 2 Very Helpful votes

Bob R.'s review of Cox Communications earned a Very Helpful vote

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