Fanatics

I'm an international customer in Australia, and i must say after reading a few reviews i was a bit nervous about my order. But 9 days after I ordered my jersey it has arrived, tracked all the way, exactly what I ordered. I cant even get something delivered within my own country that fast! Absolutely outstanding performance, I would definitely use again based on my experience. Thanks!

I have ordered several times over the years. I have been satisfied with every order so far! I have bought blankets, t shirts, hats, sweat shirts ect! I have had 1 item shipped incorrectly- i emailed them- they corrected my order and gave me a $10 credit! I have never called on the phone- i always email any questions and they respond within 1 day. Mistakes happen, humans error! Most of these negative comments seem to be over exaggerated! This is a great company- and i will continue to do business with them! All quality products and great service! Thank you!

I didn't even know a review site like this existed, but after another terrible experience with this merchandise dealer I had to see if I was being unreasonable, or if everyone else was having similar issues. I see that 695/866 reviews have given Fanatics 1 star! How does a company like that stay in business?

For me the issue has been the shipping - routinely. I paid $25 for a jersey to ship "next day" so I could have it in time for a tailgate-themed party. However, the confirmation tracking number says it will arrive in 5 days. Customer service said that next day shipping means that the package will be SENT OUT on the next day, not received. That's total crap. Who would pay $25 for 5 day shipping?!

I've also had other orders that have taken weeks to arrive. I don't know what the deal is with that, but between promising to delivery a service and not living up to it, combined with puzzlingly long shipping waits, I can't imagine using this site again.

I ordered a Patriots Sweatshirt. Received it Xmas eve, just in time to wrap and put under the tree. I received an Eagles Jersey. I initiated a return for the Eagles Jersey but they did not give me an option to receive my original sweatshirt. Tried the "Chat with us" feature but its really just a bunch of automated tabs and nobody actually answers when you type a question. Tried to find a phone number on their site but got frustrated after searching for 15 minutes so I just gave up. Now the sweatshirt is $20 more expensive. I'm just going to return the random Eagles Lineman jersey and buy the sweatshirt somewhere else.

If you are in a hurry to get an order then use Amazon Prime or someone else. Ordered two World Series hats 30 minutes after my team won to get there. 2-days after the World Series was over they showed up after Fanatics longest stated shipping time-frame. I will never trust them again for any order. Now I am waiting for a Credit due to their poorly run Fulfillment center and customer service. Also, note that when the package showed up later when the Tracking said it was being returned to the merchant due to a wrong address (which was on the order correctly), I now have to drive 30 minutes to mail it back. Injury to insult... yes, I spoke to Cust. Serv. Twice and they were very insulting and not helpful.

The website is great but I've had tons of problems with the products they ship out. Clearly they don't do any quality control on returned items because twice I've received items that had clearly been used before (missing tags and/or food stains). Also, i have to keep ordering because they will only issue a refund in gift card format or you have to pay a large fee. Then they tack on handling fees on each order.

I placed an order on 4/16 and received a shipping confirmation on 4/17. I had a 3-7 business day shipping but it's been 3 weeks and I still haven't received my items. I called in and all the agent could do for me was say I don't know what happened, I'm just going to return your order. I didn't get any compensation for me waiting 3 weeks for nothing. If you don't have something in stock, why would you confirm it was shipped? I used to buy shirts and jerseys from Fanatics, I don't see how I can trust them ever again. I understand a day or two delay, but I waited weeks!

I updated my review from 1 star to 3 stars since i finally received an email that my shirt is on its way. Funny thing is our team just got put out of the Stanley Cup last night so will have the shirt for next season.

I updated my rating since Chastity from Fanatics went out of her way to explain the issues with the warehouse and why our item was so delayed. It would be nice if Fanatics did this without my writing a bad review first but glad somebody acknowledged the issues I have had with this shirt. I will give Fanatics another chance next time i order something and hopefully will never encounter a 3-4 week delay again!

Bought two hoodies for $65 each and I ordered them a size larger just to be safe. The hoodies just barely fit and the quality is laughable. It looks like they took the cheapest sweatshirt they could find and crudely ironed on the team name and logo. It just seems like this is something you would get from a place like Wish or one of those other sites that send cheap crap that is not as advertised. Unfortunately I've been bit twice now by this company, I tried to return a World Series champions sweatshirt that had the wrong team on it, I sent it and was never refunded to this day.

We ordered a woman's large customized sweatshirt. It was obviously printed on a child's large. I tried to return it and explained my story. They didn't care, as it's their policy not to refund customized orders. How about getting the order right? Then, they explained that they give these wrong customized orders to charity. Bravo! I lose $50 and they get a tax write-off. What a great deal. I will never order through this company again. Too bad they don't have zero stars. From the looks of other experiences, Fanatics would rank about a 0.5/5 stars.

Out of my 5 orders two were wrong. First one they sent me the completely wrong jersey and the second time the name was sewn on backwards. If they didn't own everything sports clothing related I'd order from somewhere else

First I want to say this site jabber website is complete garbage fix your website. This is the third time I'm typing this cuz this website crashes everytime I hit submit. Here I am working with two $#*!ty websites. Fanatics shipping is my main problem. Not one time has my package arrived on time. Don't blame Christmas either cuz every order I've placed does the same damn thing. I live in the states by the way. Should only take at most 2 weeks. Maybe use better shipping partners?! If I do not receive this order my the lions first playoff game this year then I'm returning every single item I've purchased in the last 365 days. Beyond frustrated with the website. This is going to be my last purchase from this place.