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I updated my review from 1 star to 3 stars since i finally received an email that my shirt is on its way. Funny thing is our team just got put out of the Stanley Cup last night so will have the shirt for next season.
I updated my rating since Chastity from Fanatics went out of her way to explain the issues with the warehouse and why our item was so delayed. It would be nice if Fanatics did this without my writing a bad review first but glad somebody acknowledged the issues I have had with this shirt. I will give Fanatics another chance next time i order something and hopefully will never encounter a 3-4 week delay again!
I ordered a NHL shirt for my husband's birthday more than 2 weeks ago and it stated shipping within 24 hours so expected it within the week. His team has played many times since then however i was not concerned as long as it was here before his birthday party (which is tonight). I called twice this week and even spoke to a supervisor who stated the shirt has been delayed and they cannot tell me why and also cannot tell me when it will arrive. So our team plays tonight, his party is tonight, and it still is not even showing as shipped yet. They wouldn't even give me a discount on the shirt for my troubles. Horrible customer service. I will never order from them again! Wasted too much of my time calling them to find out absolutely no information.
They can't even call anybody to find out where the shirt is and why it's not being delivered. Horrible!
Hello Amber, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your full and complete order number and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
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Hello Amber, thank you so much for taking the time to leave your feedback! We are so happy that we were able to help with the situation. If there is anything else we can do for you please let us know. We very much look forward to your future business! Sincerely, Julian