Overview
Fanatics has a rating of 2.4 stars from 3,941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 1st among Jersey sites.
I ordered shirts the end of October. Ordered 2 in order to get qualify for free shipping. 1 shirt was a Christmas gift. Size Medium, that would fit an XL! I want to exchange, but am told "that shirt needed to be returned in 30 days". All over their website it says 365 day hassle free returns. No so! I was told if I return, they will donate and I cannot exchange. Very disappointing, especially for a $90 shirt. Will never use them again, or recommend them!
I bought a Fanatics branded sweatshirt at an arena and the embroidery started coming apart after one wash. I contacted their support and was told that they will not stand behind their product unless it was purchased on fanatics.com. Where else am I supposed to go?
Hello Nate, thank you for your feedback! I am very sorry that you received a defective product. Our number one concern is customer satisfaction. Please contact Fanaticscustomerservice@fanatics.com the attach receipt of the purchase. Once again, I apologize for the frustration this may have caused you. Sincerely, Julian
I ordered in the middle of December, shipment came before Christmas. Was also pleased with the size fittings for two t-shirts and a stretch fit baseball hat. I will order from here again. Promo codes didn't really make a difference in price. Happy with everything overall.
Hello Adam,
Thank you for the feedback! We love hearing from our customers and are so happy to know you had a positive experience with your most recent order!
If there is anything we can do for you please let us know!
Sincerely,
Lauren E
Senior Fan Advocate
I bought this for my wife, it seemed like a nice sweatshirt. EXCEPT, they got the color wrong. Instead of having the Texas Longhorns in burnt orange (as pictured), it was red. You'd think for 52 dollars they could at least get the team's colors right.
Our deepest apologies, Kelly. Please send us a private message so we can review this further for you. Sincerely, Maribell
Does not follow through with their "promises" Save yourself the time and hassle and just buy your items from Amazon.com. You will get them in a couple of days and if they mess up, they will make it right, unlike Fanatics.com.
Thank you for reaching out, Ricky. We truly apologize that the items ordered will not be delivered in the time needed. We see that the standard shipping was applied at checkout and unfortunately, we're unable to adjust that due to the package being in transit. We have refunded the shipping costs for the inconvenience and ask that you allow 2-7 business days for the credit to reflect. Thank you, Chastity
Pricing way out of line for the quality and workmanship of the "Made in China" crap they send their customers. Clothing sizes are way off. Products fall apart, stitching unravels, materials are thin and flimsy. If you buy something from them that absolutely won't fit and decide you have to return it, understand you might get a return of half your purchase price. Stay clear of this company!
Hello Jay, thank you for your feedback! I am very sorry the return shipping charge. Our number one concern is customer satisfaction. You can print out the return label and attach to the label to the package. I have waived the return shipping fee. The package can drop off at any local post office or FedEx Store. Please let us know if you need any further assistance. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Absolutely abhorrent customer service. I tried to purchase 2 items. Their coupon they advertise didn't work. I had 2 other codes for 20% off each order. Tried those, the codes I won and should be able to use didn't work. I went on the live chat where each exchange left me sitting 2-7 minutes between exchange. I had to send question marks and ask if they were there before getting a response. Offered free ship and coupon for next order. I can't get 3 coupons that are verified to work, how would I trust that will? 45 mins of my life wasted. I will never order from this organization. Horrendous.
I was delayed on getting an order. They immediately refunded shipping, told me when I could report the package as lost (3 days after expected date) and also sent me a coupon. They guy was so super nice about it all!
Hello Lacy, Thank you for taking time out of your busy day and reaching out to us. We are grateful for the positive feedback! Thanks, David
I really do enjoy the site for sports betting and the gear we order from their store is great. I get a little upset with there promotion emails. Those emails can be misleading and not stated that most them are for new customers only. They are still behind DraftKings and FanDuel when it comes to that.
I ordered two youth sweatshirts. The sweatshirts were supposed to be black, but they were very faded like they've been sitting in the sun all summer. The logo and writing on the front of the sweatshirts were faded, and 2 times smaller than how it appeared in the pictures. On top of that, they arrived over a week late. Very disappointed, not ordering from here ever again!
Hello Rachel, thank you for your feedback! I am very sorry about the poor quality of the hoodie that you received. Our number one concern is customer satisfaction. Please email on how I can make this better for you. I can be reached at customerfirst@fanatics.com. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I have ordered several things from fanatics now and have never had any trouble with receiving my orders. As far as customer service, I never found the need to contact them. Some of their items are slightly overpriced imo, but the selection is awesome. I appreciate the fan cash that you earn with each purchase... makes the next order cost less!
Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Julian
Paid Too Much for a cheap practice jersey when on the website the pictures shows a Nice quality fabric. Talked with customer service, they were supposed to send me a coupon that i Never got and the person hung Up before i was done talking with her.dont Buy from Them!
I have had really good luck with Fanatics.
The quality of the products is very good which makes me more likely to use Fanatics for gifts.
Just one suggestion, if there is going to be a problem with delivery time or splitting up an order it would be helpful to know ahead of time.
Thank you for all your help in finding a unique gift that you are proud to send.
I ordered a pair of shoes. I know when you order such items you expect a little size issue since it is S, M, L but as a size 6 women a size S (5-6) should be pretty close. These look like clown shoes on my feet. They are way too big. Fine, I'll just return them! Oh but I get to pay a $10 fee to return something that should have fit if advertised correctly. I'm so sad. Now I'm stuck with shoes that don't fit because I'm not wasting my time to only get half my money back.
Hello Elizabeth, thank you for your feedback! I am very sorry about the return shipping charge. Our number one concern is customer satisfaction. I have waived the return shipping fee. The package can be printed and attached to the package. The package can be drop off at any local post office or FedEx Store. Please let us know if you need any further assistance. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
"We have been using Fanatics the last few years and every year enjoy the experience more than the last. Most recently we have made multiple orders of 20 or so items for the upcoming football season. Making the experience better this year was the customer service provide by Cristin which has been incredible. Her personal attention to address our needs or concerns has definitely been A-Plus and will keep us coming back. We hope she can remain our service rep and recommend you make her yours as well. Thanks again for making it a great customer experience Cristin."
Paid $44 for a quarter zip. The company sent an email that my product was delivered and gave me the tracking number. No delivery of the item. No human will respond at this company. It puts you through a useless chat do-loop. I contacted my credit card issuer and they refunded me the money. Don't be fooled by the nice school logos and their official sounding status as the school's trusted online merchant. They are a very untrustworthy company.
Good Morning, Bud. I apologize for the inconvenience. The order details provided are not one from our store. I will be happy to look into this further for you. Can you please send me an email at customerfirst@fanatics.com? I look forward to assisting you, Maribell.
Terrible experience - just spent a large amount of money on new corn hole boards - got them yesterday (25% off) - today I got an email for 50% off for the same boards. Called and would not honor, not concerned about good customer service or taking care of loyal customers. Stay away
Hello John, thank you for your feedback! I am very sorry that you were unable to get the additional discount on the item that you purchased. Our number one concern is customer satisfaction. Our marketing team will periodically send emails out to customer regarding current promotions being offered by emails to our customer. Not all items are included in those promotion. However, our site does price match on reduction on the total merchandise totals and not on promotional codes after the sale has been made. When asked to provide our Chat Agent with a screenshot of the promotion the chat was disconnected. When you called in an Agent tried to explain that they were unable to price match on promotion but only on the sale price if it was reduced. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
The product arrived in short order, material was excellent quality, the appearance was great, and the Michael Jordan logo was accurate (I'd thought it was in error- but apparently Michigan football is sponsored by Jordan.). David in Fanatics customer support was very responsive, informative, and helpful. I'd have given this review 5 stars, but it required posting a negative review to reach a human in customer service, which I'd love to see fixed.
Hello Laura, thank you for reaching out and we are grateful for the positive feedback! Thanks, David
I ordered the football jersey for the Michigan Wolverines. It has a Michael Jordan basketball logo on it. It's the only team Jersey done like this. All others had the Nike swish. No way to contact a human being to get this issue resolved.
Well I now see that I should have read reviews before ordering from this company. I have the very same issue as many also have. I ordered, they charged card. No product, no response to numerous emails and all you get is voice mail on there phone number. A scam?
Hello Kevin. Thank you for your feedback. We are sorry to hear that you are having issues with your order. Unfortunately, the order number you have provided does not belong to us. Our order numbers are 17 digits long. It appears that you may have ordered from a fraudulent website, or from a different online store. Please let us know if you should need any further assistance. Sincerely, Karmen
I ordered 3 CU t-shirts for Christmas - they came quickly and looked really nice UNTIL my husband wore his once and washed it. The lettering is now unrecognizable - the white lettering on the black t-shirt is flaking off. This is the worst product I have ever purchased. I can't return because it has been worn but I will never buy from them again. Total waste of money.
Hi Erin, thank you so much for reaching out to us. We are terribly sorry for the way the item is after being washed. We have looked into your order and we have waived the return fee for the order. Also, we ask that you please let us know if you would like to have the order replaced or refunded. We look forward to your response. Thanks, Whitney P.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi Beth, we're so sorry for this issue! We do have 365 day returns for the regular items listed on the site, we were however, able to review this order and can see that these items were manufacturer direct, which means they come directly from the manufacturer. The return time frame for these is 30 days as they do come from a separate vendor. Once again, we're so sorry. Sincerely, Julia.