Fanatics

Be very careful buying anything from fanatics for someone else.my daughter got me a gift for Christmas and I just wanted to exchange it for something else and because they only have a 30 day return policy I can not exchange it for anything else.i would recommend you don't shop at fanatics.The customer service people do not work with customer.They only care about themselves.I recommend you shop somewhere else for sports merchandise.There are plenty of other options out there!

Rarely do I write reviews but in order to help save a person from frustration, I will write this saying avoid ordering from this company and by no means, pay for expedited shipping. I have ordered from here 3 years in a row for Christmas. I'm apparently a slow learner. $16.99 for expedited shipping in the beginning of December is no guarantee and they have a different excuse each year. This year, it's not their fault due to Fed Ex being behind. When I finally got a human on the phone from 6000 miles away, she said it would be delivered tomorrow. She can't send me updated tracking so I have to trust her. ‍ Save yourself time and order from Amazon or not at all.

Because Fanatics accepts only "testimonials" on their webiste, I'm leaving my review here. I received as a gift a Franco Harris autographed football from them. All seemed great at first. Loved it. Then took it down from the acrylic stand to show it off and its deflated. Unfortunately, it was over 365 days when I noticed this, so no exchange or return. Shame on me for that, but I would expect a $300 football to hold air beyond a year. I wonder how much its worth now?!?!?! The lesson - don't wait 365 days to show it off.

I received promptly item I ordered in great condition. My issue is customer service. My item was a gift, which ended up being a duplicate so I wanted to return it. Fanatics promotes "Easy Returns. Free Shipping."... not so much. Very misleading. Fanatics automatically charges $5.50 for me to return a shirt while USPS would charge $3.78. I contacted Fanatics via their email system and chirp... chirp... Needless to say, I won't shop there again. Lesson learned. A dispute doesn't need resolved here as I gave shirt to another person; just giving a heads up on their return shipping costs.

Wish I had seen these reviews before purchasing. Paid for expedited shipping and after giving it an extra few days item still not here and per chat "possibly lost." Says I need to wait til the Fed Ex delivery date (which is well beyond the promised date) before initiating a refund. No longer in stock. Their website says "... And if we screw up, we'll make it up to you every time. Even on Sundays! " Ummm... I don't think so. Did absolutely ZERO to make it up and I can't even get a refund until the FedEx estimated delivery date is passed so I'll have to keep track of it and just get more angry by the day. Total fail and now we're scrambling to find a shirt for the occasion.

I'm guess I should've checked the reviews before ordering. I decided to order from this site because the quality of the products along with the prices. Actually needed the items for the beginning of next week and thought it would ship once I was billed like other sports company's. I could have easily ordered from the school bookstore and had the items in route. Very disappointed from my first experience and possibly my last. Please allow packages to be tracked and be known whether items have shipped or not, rather than just having a status that says: New.

Please do not spend your money here. I paid $120 for a hoodie that showed up once as a return. The second time with the wrong logo. Sent it back ensuring I would not be charged for shipping. Told there was nothing they could do to replace. Ended up losing $20 and having zero to show for it. Super shady and terrible quality. These prices are insane for this level of quality. Shop anywhere else

I placed an order, paid 2 day shipping. Four days later- nothing. Called fedex- they had not received the package. Called Fanatics- they say my order was lost- no apology. Asked if they could resend and they said yes, only to then come back and say items were out of stock. I cancelled and now waiting 7 days for a refund. The girl was unapologetic, even when I prompted her that she could at least apologize. She said "I'm sorry the carrier lost your order". Unbelievably poor service.

They sold me a faulty product that I tried to live with for a couple of months, but problem kept getting worse. So I asked to do an exchange. Instead of a 365 return policy, it was actually a 90-day return policy. I missed the cut-off by 10 days and that's mainly because the times I tried to contact them before, their customer service was unavailable because the backlog queue was full. Also never mind that the order took about a month to finally get delivered. I've been a repeat customer for years. But I guess that doesn't count. Rather than making the order right, they found a loophole to hide behind. They will not get another dime from me!

I ordered my personalized Seahawks cup and my Dallas Cowboys cup arrived with my wife's make on it. After trying to find something other then AI customer service I found a number where I got to talk to someone I couldn't understand. They instructed me to wait until the arrival time had passed (it was early) to be able to get a refund. That's 7 days from now. Plus I've got to call them back on that day. This company is behind the times. Unprofessional and complete garbage.

I was looking at ordering a jersey, but decided to check reviews before ordering, and came across this page. After reading, I remembered that there is a fanatics app that I have gotten several FREE items from just by playing games. All of the stuff came within 2 weeks (don't remember exact days), and they were good quality. Not sure why all the reviews are so negative. Sorry things don't come in 2 days like amazon, but I have had a great experience thus far with this company.

I ordered a house sign as a gift, but it came too late and damaged. When I went on the website to find out how to return it, I found that they would charge $9.99 for the return shipping label. This left me with a refund of about $8. I went to their customer service area and the "live chat" was not available. I do not have time to sit on the phone about this, but am very unhappy. Why did I ever order from them? Also got a collapsible clothes hamper which came separately in a huge box. The item was in a dirty plastic bag.:-( My graduation gifts were a bust!