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They sold me a faulty product that I tried to live with for a couple of months, but problem kept getting worse. So I asked to do an exchange. Instead of a 365 return policy, it was actually a 90-day return policy. I missed the cut-off by 10 days and that's mainly because the times I tried to contact them before, their customer service was unavailable because the backlog queue was full. Also never mind that the order took about a month to finally get delivered. I've been a repeat customer for years. But I guess that doesn't count. Rather than making the order right, they found a loophole to hide behind. They will not get another dime from me!
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Thank you for reaching out Dale. We truly appreciate the feedback and we would like to offer our assistance. We understand you have been a loyal customer and we are sorry you had this experience. Although we do see that this item was delivered in the 3-7 business day timeframe that was selected, we understand you no longer want this item. We have sent you a separate email with more information. Please do not hesitate to email us at customerfirst@fanatics.com.
Sincerely, Cayla