Fanatics

I'm big on online purchases and haven't really had any issues with orders not being received until I ordered something on Fanatics. I placed my order on 9/28 and have yet to get a status change from 'NEW' on their site. I've reached out to customer support multiple times, and they respond every time with ''At this time, we have not received a shipping date for your order." or "We do not have an estimated timeframe for when your order will ship from our warehouse and we appreciate your patience as we work through this process."

I ordered 6 items that were on sale and for some reason, the next day i received this email:
Unfortunately we were unable to verify your order with the information provided and your order has been cancelled. The payment has not been processed. We are sorry for any inconvenience.
When i tried to log back in... it always said i was unable to. I even requested to change me password and no emails were sent to my account. So now everything is full price and could have ordered from somewhere else. What a terrible company for doing this.

I'm not sure why all the major leagues and college teams are going through fanatics, they are the WORST company ever to order from. I still have yet to receive my refund from them (that order was placed in may of 2017) even though they gave the account numbers to my bank, but my bank says no transaction was processed. It looks like i have lost 70 dollars. I would buy from somewhere else other than this company. Better Business Bureau... Na far from it.

Orders take forever, by the time I get the Jersey I ordered for my sons birthday the player will have been traded or my son will have outgrown it! Even though I called last week and was told item shipped after waiting 4 weeks, today I received an email that order is delayed, with no estimated time frame. When I called no one could give me any idea of timeframe and no apologies for the misinformation or delays. This site is the worst service ever!

If you don't like the item, you won't get a full refund. Their customer service rep assured me I would get a full refund including shipping fees ($4.99), just not handling fees ($1.99) prior to returning the item. Upon return of the item, I only got a partial refund. I paid $51.91 & got $35 back. After speaking to a different customer service rep, she issued another $9.99 refund (to cover shipping the item back costs, which I was never informed I would be responsible for. I was told to use the free shipping label they provided), but I still never got my full refund as promised. Good luck if you purchase from here. Hopefully you like the item & don't need to make any returns. The item that was delivered to me felt like a $5 Walmart sweatshirt with a label sewn on.

Placed an order for some UF gear in the middle of September. It was supposed to be for my daughters birthday which is in a few days. I can understand the hurricane causing some problems but my order was placed three weeks prior. Customer service can't tell me where my order is or when it will ship. I was given a phone # for corporate that nobody is answering. Online chat is not working. You can't cancel the order. My credit card has been charged where is my order? It's one thing to be slow but keeping us all in the dark just makes it worse.

My first complaint was a couple of years ago, when I paid for advance delivery guaranteed before the day... no major weather... no notice in a delay. I ordered for my mom and she didn't receive it before the game. I contacted them part and they replied... this will be the on and only time they would refund my urgent shipping (are you effing kidding me) I should of known. Returning one item is a cost of 9.99. I am dead set and will never order from them again.

I've ordered quite a few things off of Fanatics and never had any issues. There is plenty to choose from for my teams and navigating the site is pretty easy. Checkout is a breeze as well. I'll continue to shop here as it's a great store.

If I could I would rate 0 stars. Had a two part order received 1/2 and the second never even went en route. I had contacted customer service on different occasions to resolve this. Had they actually helped I would have a different review. May have been annoyed in general but understanding. On their policies they promote a 365 day return if not worn or used and has original tag on it. However the "department" in charge of reviewing refunds decline and actions and now no one can do any "action" to resolve this. I was informed after all this time that claims on items never even received are non-refundable after 90 days. Nice to know that if I don't like it or won't I have a year to send it back. If I never get what I paid for then they will process it as if they will solve the issue and keep your money

I ordered a football jersey for an 8 year old boy. $106. Right? I looked at the sizing chart & got a youth medium. Wow is it small. They need to redo their size chart. They post no reviews on the site so you can't tell from others who have purchased it that it runs way small. Wonder why there are no reviews on the site. Hmmm. Do better

Order supposed shipped in Nov/17. Never arrived. Item not even sent despite being told repeatedly that it will arrive before Christmas. I am now waiting for my refund. Not very confident that I will receive it as promised. In which case, I will have to file a dispute with the credit card company. Based on the reviews here, I am just one of many who had the same bad experience. This is the worst shopping experience I had. Very disappointed.

Took the tags off and pre-washed cold and dried low. Shrank badly, making the zipper look like a snake, and having a big bulge when zipped up. Would not allow returns. Look above pouch on picture supplied.

I ordered a mesh, trucker style hat recently that was a Fanatics branded item that I was really disappointed in for the quality. The mesh part feels like fishing line and is bright white that bends oddly. The front of the hat is very creased and doesn't fit right when wearing along with an oversized logo. I ordered a very similar hat from Fanatics but a New Era brand and it was great. Their ordering experience is easy and shipping is fast but the branded products are not worth it in my opinion. Worse is now I have a $9.99 return fee to send this back, even when I bought a new item.

I paid for an item a month ago and still have never received my item. Watch the generated response below from them will say sorry please contact us. I tried many times and there is no way to contact accept for generated responses. They STEAL your money. Yes I am calling this company thieves. They are who they are. Highly recommended to NOT EVER buy from fanatics.

I ordered items and multiple packages came in with an empty box. I filed a ticket regarding this on 10/12/2020 and was told that it will be finished reviewing within 3 to 5 business days. I wanted to return the items that I actually received but when I try to login my account is locked. The customer service refuses to unlock my account as well as continuously put me on hold and tell me that there's nothing they could do. The ticket is still not resolved and they just say it's under review.

You know it's bad when Fanatics "manages" their Google reviews to only have positive reviews all written the same way! My experience trying to get the perfect gift ended up as a nightmare on this site and their third party customer service. I got different stories from customer service and met with dead ends when trying to reach a resolution. I've never been treated so rudely by customer service over a promo code on their website. I've got screen shots and a call recording of all the dishonesty they pulled over a lousy $8.00. Fanatics has lost me and everyone I know as a customer.

Longtime customer just lost. Placed an order in Mid-September. Returned the items I didn't want still in their wrapping. Items were returned on 9/30/15. It has been almost 1 month and the return has yet to be completed and proper credit returned to my credit card. Completely unprofessional. Continuous non-consistent responses from their customer service. Throw a $10.00 credit thinking it is going to satisfy the issue?!?! Not even 10% of my total return. Goodbye FANATICS! Easier places to do business with.