Fanatics

I should have read the reviews before going with this company. I am not surprised they have not gone out of business but time will tell. I ordered 3 items: hat, sweatshirt and t shirt on 12/15. I received the hat but I called fed ex about the other 2 items and they said they would be delivering 1 item on 12/26 and the other one has not even left the fanatics warehouse! It's just sitting there- it was ordered 10 days ago! I'm never ordering from these guys and will stick with Amazon even if they don't have exactly what I want.

Placed an order (2 weeks ago!) and the next day there was an email with shipping information. When I click on it to go to FedEx site, there is a "shipping exception". The label is nor readable it says. New shipping info was sent to FedEx, but they have no trail of any package being shipped. This company took my money, pretended to ship my order, and now I cant get through to them to try and locate my order! They sure are quick to take your money and from there could care less what happens to you. How is this company in business with all these bad reviews? 1st and last time I will ever order from Fanatics. Wish I did more research on this company before I was Taken advantage of. Now I am out the money and have no order... been 2 weeks! Unless the person delivering my order is walking from Florida across the country, nothing should take this long!

I've been battling for 4 months trying to get a refund for an item I never received. I was advised by a customer support member to "just wait" and now I'm outside their 45 day window for requesting a refund. I requested a refund months ago and was denied that right and am considering taking legal action as this violates the Consumer Rights Act of 2015. Horribly upset that I wasted so much time and money. Never order from these scam artists!

I made a purchase from Fanatics.com based on their representation that deliver would be before the event I planned on attending. After making my purchase, I found out the delivery is two + weeks after the event! Shameful. I may just return the products after receipt. Why do companies mislead their customers? I'll never be back and I'll make my dissatisfaction known to others.

Super disappointed!

I have ordered from fanatics for years, spent thousands of dollars. This year I ordered my son a customized jersey that ended up costing $169.00. The jersey arrived the day before Christmas and his name was spelled wrong. I immediately called customer service because I was freaking out and thought theres no way I spelled the name wrong. They swear I did. So I thought ok everybody makes mistakes, so if I did lets just get it fixed. They refuse to fix it even if I pay. To say Im disappointed is an understatement. Not only that but the material was thin and the red lettering looks cheap. I will not order anything from them again. This Christmas alone I ordered at least $400 of other things. No customer loyalty.

This is without a doubt the worst customer service I have ever encountered. In fact, in 56 years I have never written a negative review until now. I have spent hours on the phone about a simple exchange and now, almost a month later, it still hasn't been solved. No one seems to have any authority to fix ever the most simple problem. They are rude and frustrating beyond comprehension. I will never order anything from them again. In this day and age when solid companies are struggling for business, it amazes me that one with attitudes and service this poor is still around.

I've actually been shopping on this site for sometime now. Here and there. Face mask. My only complaint was the delivery wait. However I purchased a sweatshirt dress 60 dollars not worth it so I looked into returning it. You want to charge me to give me my money back? Not for shipping but $9.99 fee for refunding my money period. Decided to keep it. After reading the reviews happy to have received something for my money. Won't buy from you again.

So disappointed in the Sixers womens v-neck t shirt. This was for my crazy Maxey loving Mom and it's such poor quality I'm embarrassed to give it to her!. Streaky printing, dull and wreaks of vinegar even though they say it comes out after the first wash. I don't want to give her a low quality, smelly shirt.

Just because Magic Johnson is the spokesperson, don't believe that this company is credible. I placed an order on September 14 and have received NOTHING. I have called (I've "spoken" with Magic as no person ever answers the phone). I chatted with someone online who said they didn't know when I would get my order. I sent an email to inquire only to be told: "We do not have an estimated time frame for when your order will ship from our warehouse and we appreciate your patience as we work through this process." I've worked in shipping at an online company... it doesn't give me much faith that I will ever get my order if this company can't even provide me with an estimate of when I might receive my order. When an organization can't be transparent about basic services and doesn't provide timely customer service, it causes red flags. Shady. Very shady.

Was promised 3 to 7 business days. Message now says it will take 16 calendar days. Started as FedEx, now is USPS. I schedule is an issue, you might want to look elsewhere or pay extra. This is mid-March, not the Christmas rush.

This company recently took over the gear store for Blizzard Ent. And they suck. I placed an order for a Lilith statue last year for pre order only to be told right before shipping the item was no longer available. And then when I complain there is no record of me ever having placed the order at all. Are you kidding me? Then I try for 3 days to log into the account and my password no longer works. Try to do the password reset and still have not received an email from them for the password reset. Any attempt to use the chat option for customer service leads to a huge loop of automated bs ending on sorry busy please try again. This is the worst company ever why Blizzard sold the store to them I'll never know but I'll never spend another cent with them.