FactoryOutletStore.com

DO NOT purchase from them. The price might look right, but the customer service is horrific. Automated emails with no response. Call center puts you on hold for extended period then tells you that you will get a follow up email within 24 hours which, does not happen. They charge you then weeks later tell you that your order is back-ordered. I have emails to back my statements. Will never order from them again and suggest that you don't. Spend the few extra dollars and actually get your product from a different seller. Gave it a 1 because 0 stars was not an option

Like other reviews their customer service is terrible to non-existent. Ordered a 4.3 GPS and clicked on accessories which brought up 6 or 8 other items. Ordered a dash mount and carrying case, assuming they were for this item, but both were for smaller units and unusable. When called and told them of their mistake the only recourse was to send it back and reorder, but no one knew what I was to reorder. Not only did they want me to pay shipping to return but a 15% restocking fee that was not even mentioned on their site say 30 days to return. Stay away from this vendor they are very misleading and unprofessional.

The filters I received were nothing like the manufactures filter and would not fit in my unit even though their advertising claimed it to be an equal quality replacement. Returning their miss represented replacements cost me another $16.16 in UPS costs and a 15% restocking charge. They finally refunded about half the amount leaving me $40 poorer and no filter. Would not recommend this company to anyone. I plan to report them Interstate Commerce Commission

Bought replacement cordless phone battery from this company and they sent the wrong model batt that does not work with my phone. I emailed asking that they send what I ordered and you'd think they'd figure, oops, our mistake and the battery you ordered is on the way. Nope. Instead, I received a form letter email that included a complicated return policy requiring more effort than the battery is worth. So will chalk it up to "got me" but will never buy anything from them again and strongly recommend that anyone considering buying from them go elsewhere. Sure their prices are cheap but buying from them is a gamble that you'll actually receive what you order.

Needed authentic samsung cables for s10e. Ordered 3 4 ft charging cables at their recommendation. I received 2 broken cables, both scratched, used, dirty, one connector completely crushed. That one also had exposed wires. To their benefit, they did say they would refund me, so that's good. But they better get a handle on their warehouse people because they sent me garbage, literally.

Would not buy from them again. Sold me garmin GPS running watch and told me it was compatible with bike cadence counter. It's not. I returned whole order ($200) for refund but was refunded only $150. Their return information is buried -- and not even displayed on their order confirmation form. (UGH). So they got me for a 15% restocking fee as that's in their terms and conditions -- but they also charged me $15 as cost of shipping -- which is excessive for this small package. Since they sold me incompatible components, I think they should eat these charges and refund entire amount.

Fishy e-commerce site. The only reason i bought from them is because it shows item was in stock. 3 weeks after it still have not shipped yet without any communication from them. I emailed their customer service and they said item is now back ordered. Website still says item in stock. I tried to cancel my order and they give me the run around, asking to wait for another 7-10 days. I doubt it will arrive, money down the drain. Ridiculous! I'd stick with amazon next time.

Sent wrong item despite having right item on packing slip. Customer service is largely people whose first language is not English and if you have an "ebay" order which does not come with an "order number" that makes it even worse. I did not discover the problem until after 30 days and they refuse to do anything about it on that basis despite it obviously being there mistake.

Ordered several phones for the office. We never got the items. They claimed it was shipped out and delivered by FedEx. Neither one claims any responsibility. Called numerous times to complain but problem was never resolved by either party.
Both scammers.

Their web site gives power adapter PA-21 for a Dell 13-7359. The plug on the adapter received is twice the size as the female receiver on the computer. Upon calling customer service, I believe I reached a call center in India. Once we could communicate somewhat, she said the unit I received is correct. Then she suggested I plug it in to see if it charges. I explained it is twice the size and will not fit. She then suggested sending another duplicate to me. I finally got her to accept a return. Of course even though they made the mistake, I need to pay $6 in shipping.

Two issues, one with Garmin and the other with the FactoryOutletStore. Garmin has major differences on models but are so close in name you can get confused. That was the root of the issue. Returning the refurbished item will cost me dearly. The device was extremely uncooperative doing the updates and the instructions weren't even close.
Between the shipping and restocking fee I would be better off donating this to a non-profit. If I return it because it is neither what I wanted or its technical difficulties I would end up with the same unit. This company has you coming and going.

Deception all the way. I thought I was purchasing muck shoes from a muck shoe company -- nowhere did it say factoryoutletstore.com until I got an email receipt. Thank you, google, for allowing these fraudsters to purchase the number one spot on your search engine. Shoes do not fit and they are immediately making it impossible to return them, though if I ship to a NY address I will have a tracking number and this will help with the disputation I have begun with my credit card company. I have learned from this expensive mistake and additionally will be contacting my state office of consumer affairs.

The cell phone battery I ordered is pure junk. It didn't last 3 hours on standby before it died. That battery it was replacing was at least 3 years old and still held a charge better.
With a 15% re-stock fee and having to pay return shipping, it's not worth the hassle of trying to return it.

I'll never order from this company again. STAY AWAY!

Your company of idiots have to learn to understand english and what people are saying and furthermore I would never recommend you for dog catcher. Just stand back and take a look at all the negative comments. How the hell do you stay in business. How can a person get what they order if your rep doesn't understand the customer. I waited over a week and of course the wrong product arrived. I called and I was more frustrated because I got nowhere and it's not the money spent but the time wasted from in this process.

Essentially this website is a third party who tries to act as if they are the company selling direct. Once you order a product if you need to return or replace an item they have very steep fees and charge you to pay for your own return shipping on top of a 15% restocking fee on all returns. Ordered over $500 worth of products and they would not work with me at all on exchanges or returns and told me that essentially since I ordered it through the website there's nothing they can do but if I called factory outlet store direct via phone they could have helped me on a return. Tried to speak to a supervisor could not get one to talk to me as they want to run everything through their front line 1 800 reps who are no help.

Worst buying experience we have ever had.

I placed an order and next day tried to cancel.
I spent over 90 minutes on the phone. Was told the item was in shipping and could not be stopped.
I talked with two (2) supervisors...
I was promised I would receive full credit and return instructions ~ This did not happen.
I called back and went through the same process 3/4/2021 with same zero results.
Bottom line, incompetent zero customer service.

I was looking for a Garmin 6" travel case that could store all the cables, mounts etc. plus the unit itself. Most websites sell carrying cases that only hold the GPS unit but never with the windshield mount. Finally found Factory Outlet which had exactly what I needed at reasonable price. This was after buying another 6" case from another site only to find it does not have room for windshield mount. I'll have to be more careful in the future.

Within five minutes of placing the order, they would not let me cancel it. Waited for it to arrive to return the filter. Could not find returns on their web page, so had to call for the return. Got "Darren" from India (or somewhere) and he had no information. Transferred my request to the "email" department and said I should receive and email within five to ten minutes. Waited fifteen minutes and called them back. Was told then that it will be three to four hours before I get an email. I have to pay for shipping now and a 15% restocking fee. Wish I could have given them a 0 star if that was an option.