Tricia P.

Within five minutes of placing the order, they would not let me cancel it. Waited for it to arrive to return the filter. Could not find returns on their web page, so had to call for the return. Got "Darren" from India (or somewhere) and he had no information. Transferred my request to the "email" department and said I should receive and email within five to ten minutes. Waited fifteen minutes and called them back. Was told then that it will be three to four hours before I get an email. I have to pay for shipping now and a 15% restocking fee. Wish I could have given them a 0 star if that was an option.

Customer service is one of the worst in the business. When you need to return something, you are only given 5 business days, but the seller has 6 days to give your refund. My item was shipped back immediately after I received it. That allowed for 7 days to reach the seller. Unfortunately, the post office claims there has been a delay in delivering my package to the seller with no explanation. Please beware when ordering on Ebay as you may never receive a refund.