Extremely disappointing! I ordered 5 Panasonic phones for my office which were advertised as new and received 3 phones which are visibly used, with dirt marks all over them. I have spent hours waiting for customer service to pick up and never got to a live person.
Horrible return policy: they charge 15% for the return handling + deduct their shipping expenses + you ship the returns on your own. So now not only I received something that I didn't order, but I will lose tons of money returning it...
Will NEVER order from this site again!
Avoid this website at all costs. They have a fake Google site with fake ratings. They sent me wrong water filters even though I gave model number. Now they won't refund, just store credit. But there's not way to get the right filter.
Bought a smart watch which arrived damaged, I wanted to return which was painful. I emailed maybe 4 times before anyone responded. I finally returned the item signed for delivery which I have confirmation of, I've called/emailed etc and they just keep ignoring me or saying it hasn't yet come to the warehouse. It's now 3 months later and still no refund.
Now looking at the website I should've known, they're total scammers, stay away, it'll cost you more in hassle than buying from elsewhere.
Company states that replacement products are intended for listed equipment. Dyson air filters in this case. Product shipped was 20% too small. Company will not accept returns or offer any refund if you fail to notify them with an arbitrary and non competitive 30 day period.
I had a great shopping experience, until the end. They tease you with $100.00 reward. I was thinking it might be a gift card of some sort, but no it's 4 free magazine subscriptions of which I chose zero! Sorry but this made my rating drop by two stars.
Talked to their representative moments ago and assuming everything takes place as stated, I can not fault how they handled my defective item. This aspect of dealing with them deserves a minimum 4 stars. The only reason I'm not giving 5 stars is because I never received return correspondence relative to my email inquiry to my defective product. Other than being on hold for a moderately long period of time they were very quick in a resolution to my problem.
I ordered a refrigerator filter 2 weeks ago and paid for priority shipping. Two weeks later, 2 phone calls later, It's MAYBE arriving "in a couple of days". The only reason not a 1 star is the poor guy on phone was nice. How does it take over 2 weeks to go from NY to CA? Would not recommend.
I ordered a second product and needed it in 6 days. I paid for express shipping which is complete BS or pure profit for the store because they shipped standard shipping which takes 8-10 days instead of their quoted 2-5 days. The UPS-MI website is worthless because they enter information whenever someone takes the damn time to enter something and most the time that website doesn't function at all.
ONLY order from this vendor if you can wait 2-3 weeks to get your order, no matter what you have requested.
I had a very difficult time printing my receipt because some Value Savings place kept popping up and offering a $25 gift card. I had to call the number to get rid of it and of course it is NOT free after 30 days. Very aggravating! I hate websites that put things in your way so you can't get to your information or get rid of the pop-ups!
Shopping was great. Easy to navigate and find products. Don't bother calling for a "Special offer available by phone" they are just going to tell you the same price you were looking at on the web sight.
No military discount either.
Bait and switch advertising! There website shows a 120 night comfort guarantee on every single page -- however, they don't actually offer this. It's only 30 days for the majority of their mattresses. Now they refuse to honor what was advertised.
Ordered a replacement battery for a HTC phone, battery lasted less than 3 months. OEM that was on the way out continues to work better than there knock-off junk.
30 warranty is all they offer, customer care agent was bloody rude. If you want junk buy from them. I know I'm done!
I placed an order on Monday because they claimed delivery will be 2-5 business days. I tracked the package today (Wed) and courier shows 10 days delivery time. Called customer service but all they can do is tell me to call back after I receive the package so they can issue return authorization. Gee, I wonder how smoothly that will go... Should've went with my gut feeling about this site and ordered somewhere else. Now I don't have a Christmas present for my husband.
I can't waste any more time describing how this Company wasted so much of my time. Suffice it please to say that their live agent service is disgraceful. I was unnecessarily transferred and excessively kept holding. When finally I was attended to the Agent could not have been less helpful unless she actually disconnected me.
Ordered a roof rack system over the phone. Item came in 3 days as promised but the wrong foot kit.
Contacted their bogus offshore customer service department to get correct kit shipped overnight as I needed it the next day. They stated it was my fault because I ordered the wrong part number. Sad excuse because I didn't order by part number, I simply told them the model car I had. Their sales person did the rest. It went downhill from there. Ended up having to buy the correct part directly from the manufacture for an additional $75 plus shipping.
There is way more too it but it's not worth wasting another minute of time on these jokers.
The information provided was not geared toward honesty. If they gave all the facts nobody would buy Magellan Triton 1500.
It turns out, it first came out on Sept. 14,2004! This is 2018! That's 14 years old!
This model will not work with current computers.
After finding out the facts, they think it's okay to charge a restocking fee!
They should refund the charges in full and hang their heads in shame for being so low.
If you need a phone, I'd recommend any place other than this. Horrible rude customer service. They could not find my order number after my never receiving a receipt. Item had supposedly been shipped via Fed Ex yet Fed Ex says item appeared to be in their system for a couple of days then disappeared. All points show it was never shipped. Tried to get help from customer service but after being put on hold for nearly half an hour, was rudely dismissed and told to wait a few days.
I ordered batteries twice for my Droid X2. Neither will hold a charge for 24 hours. If you actually use the phone or text, it's dead in about 4 hours. They must be selling old shelf batteries or used. DO NOT BUY from them!
Ordered a gps with North America and Canada and free life time map updates. Did not have either. Sending back for refund. Will see if they charge 15% percent for restocking. I have to pay return postage.
I ordered a Wahl product. Nice deal. They shipped it without my apartment number. My last name is "Johnson" so far too many for easy delivery without an apartment number. There are 400 units here, who in the world will know who it belongs to? No one. Bottom line, they will not take responsibility. They have given me many reasons why they can't reship with the full address, why it happened, how many more days I need to wait to see if it shows up, etc. Today I'm told, since it appears to have been delivered somewhere, I'll need to wait until their investigation is complete. Ha! They can't cancel my order and refund me because it was shipped! No resolve! Maggie.
Overview
FactoryOutletStore.com has a rating of 1.3 stars from 979 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FactoryOutletStore.com most frequently mention customer service, credit card and next day. FactoryOutletStore.com ranks 809th among Electronics sites.
With over 90,000 orders a month, and an industry-leading record of 99%+ on-time shipping, FactoryOutletStore is a $100mm+ company serving shoppers nationwide.
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- Syosset, NY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members