FactoryOutletStore.com FAQ

Question:

What if i open and try my purchase and it is not satisfactory. how much money can i get back? What if i open and try my purchase and it is not satisfactory. how much money can i get back?

Answer:

I strongly recommend not to buy anything from this place.

By Srinivas M. over a year old

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Question:

Are your dell laptop batteries brand new and with satisfaction guarantee? Are your dell laptop batteries brand new and with satisfaction guarantee?

Answer:

But these things locally. I don't trust this place. I bought phones which were refurbished but NEVER stated as such. One stopped working a month after receipt! Pay a few $& more and stay away from this place.

By J L. over a year old

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Question:

R these cell phones really genuine? i was looking at other sites and try to compare prices... hmmm... price gap too wide! R these cell phones really genuine? i was looking at other sites and try to compare prices... hmmm... price gap too wide!

Answer:

Simply put: I do not trust this company.

By Rick M. over a year old

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Question:

I placed an order yesterday #fos5316073e. after that i received an email from your company which said verification needed. can you assist me about next step? what time will it to be shipped? I placed an order yesterday #fos5316073e. after that i received an email from your company which said verification needed. can you assist me about next step? what time will it to be shipped?

Answer:

You need lots of luck ordering from this company including proper alignment of the planets! Really, It would be best not to do any thing with this company. Try to cancel your order and/or put a request in with your credit card company to stop payment. Good luck.

By Rick M. over a year old

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Question:

This question is for the staff/management to answer: i phoned in my order in personally to ensure i would have a certain travel bag, by a certain date, for an important trip that i had been planning for years. they never notified me that the bag would not arrive as promised, and by the time i found out that it was weeks on back order, i was out of options and out of time. i said i would agree to a substitution of a comparable bag - but that i still needed it by the same date. after spending hours on hold, they only had one bag in stock that is similar in function (not style), which cost $40 more. customer service said they could not even give me a discount on the replacement bag (which i really didn't want, or like!) and then they insisted i would have to pay the expensive rush shipping if i wanted the bag on time. had they shipped it as promised, there would be no need for rush shipping! bad experience so far all the way around. i still have a few days before my trip, so i am asking for decency and understanding - not what i asked for or what was promised to me, but at least do the decent thing and make it right. my question is this: why is your customer service not empowered to do what is necessary to keep a customer satisfied? if the company fell short on two promises (the bag that was promised, and by the promised arrival date), then how do you feel it is reasonable for the customer to pay extra for something they did not originally order, and then pay extra for rush shipping? the company needs to take responsibility for not delivering on their promises, period. this is unacceptable to leave the customer without options, not even notify them This question is for the staff/management to answer: i phoned in my order in personally to ensure i would have a certain travel bag, by a certain date, for an important trip that i had been planning for years. they never notified me that the bag would not arrive as promised, and by the time i found out that it was weeks on back order, i was out of options and out of time. i said i would agree to a substitution of a comparable bag - but that i still needed it by the same date. after spending hours on hold, they only had one bag in stock that is similar in function (not style), which cost $40 more. customer service said they could not even give me a discount on the replacement bag (which i really didn't want, or like!) and then they insisted i would have to pay the expensive rush shipping if i wanted the bag on time. had they shipped it as promised, there would be no need for rush shipping! bad experience so far all the way around. i still have a few days before my trip, so i am asking for decency and understanding - not what i asked for or what was promised to me, but at least do the decent thing and make it right. my question is this: why is your customer service not empowered to do what is necessary to keep a customer satisfied? if the company fell short on two promises (the bag that was promised, and by the promised arrival date), then how do you feel it is reasonable for the customer to pay extra for something they did not originally order, and then pay extra for rush shipping? the company needs to take responsibility for not delivering on their promises, period. this is unacceptable to leave the customer without options, not even notify them

Answer:

PLEASE CONTACT US DIRECTLY FOR BETTER ASSISTANCE - 800-816-0810 OR customerservice@factoryoutletstore.com

By Customer-Service R., Customer Relations Representative over a year old

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Question:

I ordered a phone battery, how do i know they sent the correct battery and how do i know if the didnt really sent it and not just a note saying its on back order? I ordered a phone battery, how do i know they sent the correct battery and how do i know if the didnt really sent it and not just a note saying its on back order?

Answer:

I've said it before... I do not trust factory outlet store. The one set of cordless phones I ordered arrived "refurbished," yet nowhere in the ad did they say this! Buy locally and spend a few $ more without any worries about it being a good purchase!

By J L. over a year old

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Question:

I purchased a six pack of ge refrigerator water filters . they will not seat like the original filters . i can put a ge filter in and it works fine . how can i send them back for working filters / I purchased a six pack of ge refrigerator water filters . they will not seat like the original filters . i can put a ge filter in and it works fine . how can i send them back for working filters /

Answer:

PLEASE CONTACT US DIRECTLY FOR BETTER ASSISTANCE - 800-816-0810 OR customerservice@factoryoutletstore.com

By Customer-Service R., Customer Relations Representative over a year old

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Question:

Wheere is my order- #fos9393223e?? Wheere is my order- #fos9393223e??

Answer:

That's a question no one can answer for me. Tried calling and now I have to wait 10 days for their investigation

By Juan A. over a year old

Question:

I need a return form to return my magellan road mate. I need a return form to return my magellan road mate.

Answer:

The email to request returncustomerservice@factoryoutletstore.com You must include your order number.

By Patrice S. over a year old

Question:

What do i need to do to have a water filter returned as it does not fit my fridge. What do i need to do to have a water filter returned as it does not fit my fridge.

Answer:

PLEASE CONTACT US DIRECTLY FOR BETTER ASSISTANCE - 800-816-0810 OR customerservice@factoryoutletstore.com

By Customer-Service R., Customer Relations Representative over a year old

FactoryOutletStore.com Questions & Answers

What if i open and try my purchase and it is not satisfactory. how much money can i get back? What if i open and try my purchase and it is not satisfactory. how much money can i get back?

Are your dell laptop batteries brand new and with satisfaction guarantee? Are your dell laptop batteries brand new and with satisfaction guarantee?

R these cell phones really genuine? i was looking at other sites and try to compare prices... hmmm... price gap too wide! R these cell phones really genuine? i was looking at other sites and try to compare prices... hmmm... price gap too wide!

Wheere is my order- #fos9393223e?? Wheere is my order- #fos9393223e??

I need a return form to return my magellan road mate. I need a return form to return my magellan road mate.

What do i need to do to have a water filter returned as it does not fit my fridge. What do i need to do to have a water filter returned as it does not fit my fridge.

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