FactoryOutletStore.com

Ordered Nike trainers. Tracking on there website said the parcel has been delivered and I should check with my local post office. Obviously my local post office had no idea what I was talking about. A complete scam of a company. Once they have your money your $#*!ed. You won't see your product you ordered or your money ever again.
Stay wee clear

2 different orders BOTH never came. Say they were delivered via their tracking, I emailed the customer service department they said they'd issue a refund, still have yet to see it. Multiple emails back and forth. Don't order!

If I could give a negative star I would. I placed an order in September and I am still waiting for said order. Or a refund. My package was supposedly delivered to a town 3 hours away. I emailed the "company" more than once, and for about a month they were replying. Now they don't. I would definitely advise against purchasing from here as you'll probably never receive your item and won't see your money again either.

Placed an order. Waited 4.5 months. After i stepped up my inquiry they said it was delivered to a community. After weeks of fighting but they don't tell me where in that community and by whom it was dropped off. I smell a huge rat.

I came across this so-called factory outlet store on Instagram. They were advertising the most popular Stanley mugs. Prices were definitely too good to be true. But I fell for it anyway. Thankfully, it was not a large amount of money. ($35). I ordered them on December 8, they promised it would be delivered before Christmas. On January 8 their so-called tracking system said it was delivered January 8. So I went back to my original email and found a website to contact them. Needless to say, I have not heard anything back nor do I have a Stanley product. I wish all these scammers would put their time and effort into something good instead of stealing from honest, hard-working people.🤨

If I could give 0, about sums it up. SPAM. Never received anything. Says it was delivered. To who? Definitely not me! I guess I should have read the reviews on online before purchasing, and saw that 99.9% of individuals who take the gamble were right. Saw the ad on Facebook, it was definitely too good to be true. Complete bogus! Very upset they STOLE my money.

If I could give a 0, I would. I placed an order back in May 2023. I received shipping information about a week later. Watched the delivery status for a couple of months. I reached out to the company because there were no updates on the shipping status. They emailed back with the same tracking number that I was initially given and 3 days later it showed as delivered, to a town 4 hours away from me. They promised to resend the items and here we are in October, still no items received and they are not responding to my emails. Horrible!

Placed an order back in June and product had not arrived come August. I reached out to customer service for an explanation or refund. When they strung me around twice asking me to wait a number of extra days for product to arrive instead of refunding me, I reached out for a third time and they still have not responded. Don't shop from here. It's a hoax.

I bought an iPhone 12 on a Black Friday deal and they were super quick to take my money (that day) but we're not so quick ( like not at all) to give me said product or any correspondence! This place and these people suck! DO NOT BUY!

I had made a purchase in Harrisburg, Il and was wished "happy New Year" by Carla. I responded in kind, She felt the need to continue although I was turned and leaving the store with her political opinion. Retail shopping is not the place for this conversation, period. I disagreed with her and continued to more towards the exit. Carla chose to continue to engage in dialogue that was offensive since I had already made it quite clear that I disagreed with her. Needless to say, I won't return.

This is a fraudulent Company, thought I was purchasing from QVC as advertised. Took my money, never sent product. They said it was delivered, which it was not, as I had it sent directly to post office. Post Office said the company never even created a label for my purchase!

This website sent me a used phone instead of a new one that wasn't compatible with my phone system. Then delayed repeatedly until I was out of their return policy time and wouldn't help me as I was out of the return policy time.

Received phone damaged from being improperly packaged (both handsets thrown together in a bag with no packaging or protection between the)m. Sent photos of the damage. Was told that, being reconditioned, I have no recourse. Stay away from this fraudulent company!

Purchased six-pack of generic Bosch refrigerator water filters listed on their site as matching my Bosch refrigerator. The items arrived quickly but they do not fit my refrigerator. No refunds, will only offer replacement with higher priced OEM filter - but it is still wrong shape fitting! $120 loss. Do not buy from them.

I ordered two different Sonicare Brush Heads. Upon receipt I discovered that they had sent me an incorrect one. When I contacted them about an exchange, they requested a copy of the packing slip, photos of ALL packaging, and stated I was responsible for shipping, even though it was their mistake. To make matters worse, they wanted it returned in the original packaging (that might be a legitimate request if I was claiming damage). The original packaging was 11.75" X 10" X 6.5". The item I was returning was only 8" x 2.375" X 1". Imagine the difference in shipping costs between the two packages. On top of that they were going to charge me a 15% restocking fee for their mistake. They have a warped view of customer service and apparently don't care about repeat customers.

Do not buy from this company! I ordered lawn chairs which it indicated was from Lowe's. After several emails I received an order. I received a cheap knee brace. No where can you find a phone number to call and complain. Sent another email but probably will not get response. I looked at site and it said USA provider but that was a lie!

Ordered a trolling motor, was told it was being shipped from the next state. Was expecting, kept checking for a tracking number, Never got it. Called, they said it was cancelled, Never notified me, and I had to dispute the charge on my CC. Will never order or deal with this company again.

Too bad I had to give them a star, should have been a no star rating.
They advertised a water filter for US Made refrigerator turned out to be Made in China. Like I'm gonna filter my water supply thru a filter made in a country that is supplying us with a virus epidemic. Then they charged me over 50% to return them. WOW! I had to pull the boot right outta my backside. I've made a label and put it on my monitor so I will NEVER buy from them again.

My suggestion is to shop elsewhere. Customer service is none existent and the contracted call center is not helpful in responding to questions. This shopping experience was a total waste of time and effort and I suggest purchasing products through AMAZON.