How is this "company"* still in business? Clearly it is a scam front for a criminal organization. I don't have time to explain my mistake in using this company but I can see from the plethora of terrible reviews it is all the same- used items (stolen? Knockoffs? BOTH) misrepresented and sold as new, offshore customer service that makes promises it doesn't keep, and refund/returns methods of deception that only smart criminals know how to do.

*http://www.gogotech.com
Www.[insertcopanyproductnameyouarelookingforhere]. factoryoutletstore.com

Quite DNS worthy. If the law enforcement doesn't act, Guy Fawkes should...

I sent for a refurbished Plantronics 5200. Starting with the the product not being named correctly (which took phone calls just to clarify), I ordered one. They never mention that orders put in on the weekend aren't even entered until Monday. They said three to five days. It took seven, NOT including the weekend(S). Finally it arrived, but wouldn't hold a charge. I called, they told me do basic things to improve it. Nothing worked, as I knew they wouldn't. Finally they said they would send me another one. It did/does work. Only the earpieces they sent me literally disintegrated in my hand while trying to put them on. So... I called again. They got mad and indignant a bit, said they would send me an envelope for BOTH of the broken units. Only I never asked for that, just some earpieces. They refused to do that.

I should have known better, since I ordered batteries last year and they convinced me when I was ordering that they had them in stock. I use them for work (camera batteries), and really needed them. They didn't come in three to five days. They didn't come in three to five months. Six months later, they showed up. I totally understand the Vid screwed up the world and shipping/transportation. They shouldn't have lied about having them in stock when they didn't, and should have sent a message (they had my email) when they 'found out' they were out of stock, along with a note about when they might be in. (The batteries HAVE worked excellent so far.) In the meantime, I had to go pay very full price for one, because I HAD to use the camera.

Extremely poor communication, English is like their fourth language (which to be fair is three more than me) so understanding each other was often difficult.
Poorly run company also... I've worked in retail sales AND shipping logistics... most people will understand
Most things, but you have to EXPLAIN it to them, and then follow through.
Factory Outlet Store does none of the above.

The lower prices just aren't worth the hassle. I'll pony up the extra money for a new 5200 direct from Poly/Plantronics next time (which has slid a bit since Poly took over, but still is leaps and bounds ahead of this joint).

Read their reviews first... same problems over and over... they don't care about the customers, just making a few more rupees.

I placed an order for@ $10.5k worth of Garmin product. But 1st i called customer service to verify stock was available. After a real live 2 way phone con verifying inventory ( lie #1) i ordered on line as i hung up the phone for next day shipment. A few days later i notice nothing shipped so i call customer service. They confirm the entire order was stopped because some items were on back order! So i agree to remove the backordered items from the order and ship whatever they do have in stock. A few more days go by. No shipment. I call again, now being suspicious and after they verify nothing has shipped so i kill the entire order. They verbally agree to do so. About 36 hours later they hit my credit card for the value of the full original order. I call again. How can they charge when stuff is backordered and nothing has shipped? Answer, i didn't cancel order via email. Verbal cancellations are insufficient! I wish i taped the conversations. So i sent an email cancelling the order. Eventually i called my credit card company to dispute the charges. The very next day i got an email saying they were refunding the charges. Oh, by the way, in roughly 6 calls over two weeks, everyone i talked to had a very heavy Indian accent. This outfit obviously uses an offshore call center. And all thru this mess their website knowingly keeps showing all of the items from my order as "in stock". Liars. I had 4 more outfits play similar games. The Covid has backed up Garmin deliveries on a worldwide level. It seems it is a common practice to lie about inventory to get an order placed, to get you to buy. I eventually found Hodgesmarine.com which i had dealt with once a few years back. They had all but two items in stock, including a pair of 8612xsv chartplotters (@$4k each) and shipped it all within two days. In the meantime, FACTORYOUTLETSTORE.com website continued to show inventory on all if my items yet repeatedly told me on the phone they couldn't ship as what i wanted was on backorder. Stay away from these liars. By the way, when i called Hodges with a question i didnt get a 10 minute phone tree, computer driven aggrevation process. I got a real, live non accented American-easy-to-understand person. I am sure there are many other stateside shops of similar high quality. Before you order online about to spend big $$, call their customer service 3 or 4 times and see who answers the phone. If they all have the same hard-to-understand accent, its most likely an offshore call center and the company is merely a drop-shipper that carriers zero inventory with no actual warehouses. Do yourself a favor and dont order there. Definitely don't order from FACTORYOUTLETSTORE.com.

I have used Celestron Factory Outlet Store and I purchased two Items one was the celestron AstroMaster LT 70 AZ Telescope and a Meade Instruments Infinity 50 Telescope I purchased that Telescope from Meade Factory Store Outlet. The Tripod was not good I needed a replacement and Meade Instruments replaced the Tripod. But then I purchased a Celestron UpClose G2 10 X 50 Binoculars I then received the Binoculars and one of the Objective Lenses broke off. It was delivered by Fedex. All other Astronomy items the box had a Handle with care fragile and another box that has a Telescope says Handle with care, Frigile, Don't drop. I also purchased a 2 Year Factory Protection Plan plus a 1 Year Celestron Protection Plan from the Manufacurer. I ordered the pair of Binoculars from Celestron Factory Outlet Store it was ok but FEDEX delivered it but they dropped off at my Pourch of my house they dropped it without nowing what it is inside. It was broken by FEDEX which I think they did it. I called up Celestron Factory Store Outlet and wanted a replacement but thye will not give me a Replacement they will not send me a new pair they will not send me a Celestron Upclose G2 10 X 50 Binoculars. Other Telescope companies if somehing broke they will replace the Telescopes or Binoculars for me. Celestron Factory Outlet Store said they will send me a full refund but they will not send me a Replacement I did send then a photo of the defective Binoculars but still they won't send me a Replacement item. I ordered from Agena AstroProducts a Celestron Heavy Duty Alt Azimuth Tripod and something was broken on the Tripod I sent the Tripod back to Celestron and I am going to get a Replacement Tripod I also ordered a Pair of Celestron Binoculars from Scientifics Direct something happend with them I got a replacement Binoculars from them and I ordered a Telescope from Orion Telescopes & Binoculars and they sent me a Replacement Telescope. My Opinion is this Celestron Factory Outlet Store is a good company but they will not send me a Replacement Binocular. I feel they should if they don't they shouldn't have a warrantry they should honor the warrantry and replace the item nothing more nothing less. They are not very honest.

So I ordered a dual pack electric toothbrush when I ordered it it did not tell me anything or prompt me that one of the items was somehow on backorder which in my mind don't both of the toothbrushes come in one box so how will it do you have one and not the other anyway they email me this a day after my credit card was processed instead of sending me the tracking information then about a week later I still hadn't received any word so I called the lady told me that they were expecting it within the next few days I called that she now says that it will be there in a week and that if I'm not happy so I ordered a dual pack electric toothbrush when I ordered it it did not tell me anything or promise me that one of the items were somehow on backorder which in my mind don't both of them toothbrushes come in one box so how are do you have one and not the other anyway they email me this a day after my credit card was processed instead of sending me the tracking information then about a week later I still hadn't received any word so I called the lady told me that they were expecting it within the next few days I called that she now says that it will be there in a week and that if I'm not happy with That they could offer me them both in the blue but I would have to pay $10 more I said no I'm not paying $10 more whenever this is your guises fault I've already paid why should I have to pay more I said I'll just go ahead and wait till next week I called back the next week get another gentleman on the phone now he's telling me he doesn't know when it will be shipped they were expecting the item on that date but now they don't know win can't even give me an estimation and I said well why don't you just send me them both and blue OK I can do that what card would you like to pay the extra $10 why should I have to pay an extra 10 that they could offer me them both in blue but I would have to pay $10 more I said no I'm not paying $10 more whenever this is your guises fault I've already paid why should I have to pay more I said I'll just go ahead and wait till next week I call back the next week get another gentleman on the phone now he's telling me he doesn't know what it will be shipped they were expecting the item on that date but now they don't know when can't even give me an exclamation and I said well why don't you just send me them both and blue OK I can do that what card would you like to pay the extra $10 why should I have to pay an extra $10 when it's been a month now since I originally placed the order I've been more than patient waiting for you guys to get it in stock at this point you should give me a credit of $10 and take care of it and send it to me in both blue since I'm even willing to except them both and blue there are other option to me was to cancel it and wait 3 to 5 days for the funds to come back on my account just beyond horrible customer service then I asked to speak to a manager or manager is on available right now I can have One call you back in the next 24 to 48 hours

We ordered an expensive watch for our grandson on a Saturday. The money immediately disappeared from our account, but by the following Monday, we had not received an email confirmation. I called and spoke with "Victoria", who gave me zero assistance and referred me to *******141, which she told me was closed for the night. Wrong. I called and spoke with "Tia." Tia told me there was a problem with the order because our billing address and phone number came up as someone else's? What? I explained that we are renting our residence. She then wanted to know about the address we were shipping the address to. I explained this was a professional jeweler. She then told me that I could upgrade to 2-day shipping, but I would have to give her my card information again. I told her that we had already paid for this, the funds cameout of our account on Saturday. She wouldn't stop arguing that this was only a "pending charge" and wanted $30. More for 2-day shipping. So I gave her the credit card information and she tried to run the full $879, again, and was surprised it didn't clear. Again, they had already taken this $$$ from our account on Saturday, so she was literally trying to take the entire amount again. She finally agreed to take just the $30 extra for upgraded, 2-day shipping. Tuesday, I called them again. No email?! Where's our watch. I call the customer service number and speak to some $#*! who tells me it is in their wear House and he will send me an email with the tracking number. Instead, he sends me an email that says the watch has been sent to their wearhouse and they will contact us within 24-48 hours with the shipping information!? WTF! I call again. This time, I speak to "Naomi", who at first tells me that we will get our shipping information within 24-48 hours. I explain that I was told the same thing by "Tia" yesterday, and paid an extra charge to upgrade to 2-day shipping. "Naomi" then changes her story and tells me the watch will be shipped tomorrow, via Federal Express, 2-day delivery. It does not matter which number you call, the 800# or the *******141, you end up speaking to someone whose second language is English and they are all using fake names. If I could cancel this order and sue them, I would. We may have to do this anyway, and file a complaint against them for fraud.

Horrible in every possible way. Aweful experience. Avoid this company!

Rip Off company the division selling minn kota trolling motors is
Ripping me off. I asked specifically if the $1199. 99 NEW Terrova
Trolling motor with blue tooth and I pilot had the transducer built in.
Sales rep says YES So I ordered one. Got it delivered, installed it. 3
Hours on my boat due to inaccessible bow inside area. Ordered the Sonar
Transducer adapter from ebay for 1/2 the price 24.50 vs 49.00 from
Factoryoutletstore. A couple days later, when it arrived, I went to
Install it. Surprise, No sonar transducer cable in the head! Called them
Up and asked for only $100 refund due to misrepresentation and found
Out the only unit they had with built in transducer was in a package
$310 more! They would NOT give any refund and only offered a 2 year
Extended warranty a $149 value according to their web site. I did NOT
Want a extra warranty but I noticed that they offered a 4 year warranty
For $199 so I said I would accept that for the error and I'd have to buy
A cable and do an external transducer for the bow mount trolling motor.
Their answer NO, No way we cant do that or give any refund. Called the
Credit card company and filed a dispute. Unit I got was $310 inferior to
What was promised. How do these guys get away with this kind of
Customer care? In reality it would probably cost $60 just to ship it
Back to them since the box is huge and heavy. Since they say that all
Their order calls are recorded then they have a record that I asked
Specifically whether the sonar transducer is built in FACTORY. That is a
Major difference in the features of the unit I received. If I take off
My boat they will be getting a used unit with extra holes drilled in the
Mounting plate and the electrical ends already cut and replaced with my
Setup. What is wrong with these people. Oh, Yeah, One call and you will
Realize that you probably wont get get anyone without an Indian like
Accent. I did everything right and asked all the questions I should have
And was very reasonable in my request to rectify the shortcoming. So if
You think the prices are good then think again because what will you do
When you are being screwed by them. 3 times I was told a supervisor
Would call me back shortly and guess what, 2 of the 3 supervisor call
Backs never happened and the 3rd waited until the next day to basically
Say. Too bad, Then send it back. FOOL. I may send it back simply because
I'm so angry but they will pay all the freight and refund 100%
Guaranteed in full for a now used, modified installed unit.

So we initiated the mattress search process because our Beautyrest (~8yrs old) had been sinking on each side for years and causing back problems. My wife has L4, L5, S1 lumbar back issues. Our Daughters' mattress is more springy and firm for back support so I tasked her to find us the same mattress. She found these idiots and liars at Factory Outlet Store, they represented themselves as official Serta Sales. When I spoke to their Sales guy, he said I was getting the equivalent mattress to Sertapedic Eurotop Fairview since they didn't make that model anymore. What we received was not equivalent, the Ferrera model. The tag verified it was made in Riviera Beach FL, so at least it didn't come from offshore. I was also told that they guaranteed the mattress, any issues return it. So after the 2nd night, I knew the sinking was already starting, and it kept getting worse. I called them over 10 times and asked for a full refund, not to mention they took our old Beautyrest at delivery. They said no to the refund. My only option was I had to pick another mattress and they would deliver for a fee of $150 plus the additional delta cost of the new mattress. I demanded a full refund and asked for management. The reps said the mgmt was always busy, they would call me back. I never got a call back. BOTTOM LINE - the reps seems to all be from India btw, but this company is BS, they are liars and sold me a non-equivalent product. I was not going to pay them more $ and take another risk, so I've had to put cardboard underneath the mattress and then spent $350 on a firmer mattress topper that the My Pillow company makes, which has actually helped our backs.

Your business is a scam. Your customer service department provides nothing but lies and untruths. I purchased an electric shaver from The Factory Outlet Store (FOS.com). I NEVER received a bill or an ETA for my purchase. When my purchase arrived, other than the front of the box, which was all in English, everything else was in Chinese.
When I called (talked to Ronnie-hard to understand-he certainly was not American) he apprised me that the product was an "International Unit" (whatever the heck that is). There were other gaffs but the Chinese wording had me worried. Ronnie guaranteed me that the manufacturer would provide me a 2 year warranty. Ronnie provided me with the manufacturer's 800 number which I called.
I was apprised, by Kayla, that there was no International Unit. I was also apprised that this product was, solely, manufactured in Walberg, Germany. Ronnie also apprised me that his company does not have "claim number cases". Ronnie said that he would make notes and attach them to my P. O.
Once I had all the information from the original manufacturer, I once again called Factory Outlet Customer Service. I gave this second CSR my P. O. number. (I could not understand his name). When the second CSR opened my P. O. he NEVER mentioned my previous complaint that I opined 1.5 hours earlier. When I asked # 2 CSR about where was my bill of sale (you've got to love this); CSR 2 apprised me: "his company was having e-mail troubles with both Google and AOL. (e-mails were not going through). CSR said: "not to worry. I'll just open up my Outlook and send you your copy".
As an FYI: my initial call to FOS.com was 8:55 a.m. EST, 01-19-2018.
The e-mail from CSR # 2 arrived on my desktop@ 9:40 a.m. EST 01-19-2018, while I was still talking to #2.
Another FYI: Every communication I received from FOS.com has been sent via the exact IPS. So much for having troubles with Google & AOL.
Lastly: Beware of FSO.com's return policy: Credits are subject to a 15% processing fee plus the actual cost of shipping. This amount will be deducted from the amount of your refund.
I've already asked for a dispute claim document from my credit card holder. I've also told FSO.com that I will not pay the restocking fee nor have shipping deducted. I am currently awaiting their response.

I'd be very careful buying anything from this vendor. I recently purchased a Uniden security system (UDR780HD) which was advertised by FactroyOutletStore.com as the replacement for the Uniden G955 system, which I have owned for years (works perfectly). Prior to ordering I moved one of my existing CG45 cameras (part of the G955 system) to the location I intended to place the new UR780HD cameras to see if the distance between the camera and monitor was achievable. The G955 system/CG45 camera worked fine. The two systems advertise equally achievable distances between camera and monitor. Upon receiving the new UD780HD system I found the achievable distance between the cameras and monitor was about half what my G955 system could achieve. This was true even with direct line of sight between the UD780HD camera and monitor. My G955 system passes thru three walls between the camera and monitor at an equal distance the UD780HD system couldn't achieve with direct line of sight. I had the system for three days and immediately repacked and returned to FactoryOutletStore.com for a refund. Their terms and conditions state they "may" keep 15% of the purchase price for returned items. It should say they "will" keep 15% of your purchase price. So, between the 15% kept and the return postage it cost me approximately $100 to find out FactoryOutletStore.com practices false advertising. One more item of interest. Every time I turned on the new UD780HD system my Bose Soundwave (wifi enabled) radio would stop receiving a signal from my router. I called Uniden to discuss and they said "yes, we have been getting some feedback about interference between other wireless systems and the new UD780HD security system". So, there you have it.