David W.

I sent for a refurbished Plantronics 5200. Starting with the the product not being named correctly (which took phone calls just to clarify), I ordered one. They never mention that orders put in on the weekend aren't even entered until Monday. They said three to five days. It took seven, NOT including the weekend(S). Finally it arrived, but wouldn't hold a charge. I called, they told me do basic things to improve it. Nothing worked, as I knew they wouldn't. Finally they said they would send me another one. It did/does work. Only the earpieces they sent me literally disintegrated in my hand while trying to put them on. So... I called again. They got mad and indignant a bit, said they would send me an envelope for BOTH of the broken units. Only I never asked for that, just some earpieces. They refused to do that.

I should have known better, since I ordered batteries last year and they convinced me when I was ordering that they had them in stock. I use them for work (camera batteries), and really needed them. They didn't come in three to five days. They didn't come in three to five months. Six months later, they showed up. I totally understand the Vid screwed up the world and shipping/transportation. They shouldn't have lied about having them in stock when they didn't, and should have sent a message (they had my email) when they 'found out' they were out of stock, along with a note about when they might be in. (The batteries HAVE worked excellent so far.) In the meantime, I had to go pay very full price for one, because I HAD to use the camera.

Extremely poor communication, English is like their fourth language (which to be fair is three more than me) so understanding each other was often difficult.
Poorly run company also... I've worked in retail sales AND shipping logistics... most people will understand
Most things, but you have to EXPLAIN it to them, and then follow through.
Factory Outlet Store does none of the above.

The lower prices just aren't worth the hassle. I'll pony up the extra money for a new 5200 direct from Poly/Plantronics next time (which has slid a bit since Poly took over, but still is leaps and bounds ahead of this joint).

Read their reviews first... same problems over and over... they don't care about the customers, just making a few more rupees.