Expedia

If I had an option to give zero, I would have given zero. Such a horrible service and worst customer service. Firstly Expedia Changed my flight without notification, than I had to book a hotel in emergency as I had no place to stay but it was so far away from my place so the customer service advised me to cancel that one and book another hotel, so I did buy Expedia fully charged me for the cancellation. No refund for the hotel, charged $260 extra. Very disappointed.

I've had different experiences with Expedia. Once I had reserved a hotel in CA and when checking in asked to change to a larger suite-type room and even though those rooms were available they would not let me upgrade because they said they had no idea what to charge me because they didn't know what Expedia had charged me for the room. I tried asking the hotel staff several different ways but the answer back was always no.
I use Expedia to compare airline prices but when I'm doing the actual ticketing I go to the airline website.

Booked a vacation through them which cost $9000. For one of the hotels, the cost for 3 rooms for 5 adults was $831. I checked their website a few days later and saw the same hotels, same dates, same number of rooms on the same website (Expedia) for $752. I submitted the price guarantee request to get the difference for the lower price and they rejected it. The reason they gave was bogus... they said the quote i got was identical (same hotel, same number of rooms, same dates) however the screen shot I submitted for proof was for 1 extra guest. So even though I got a quote for same number of rooms with more people in them for less money on thier website, they claimed that it was not an "apples to apples" comparison. When i went back to get the lower price quote with only 5 guests like my original quote which i paid, the lower rate had been removed. Bogus guarantee.

Do not use Expedia for booking a flight, hotel or car. I went in booked a bundle package and it popped up my flight I chose was sold out. I changed the flight. Hit to complete my booking and it gave me another error. I completely went out and back in and tried to book the complete package and it denied me again saying my information about my credit card was wrong. I reentered it. All of these transactions Expedia charged my card. Now try and get them to reverse the charges, spent around 4 hours and nothing resolved. I have traveled and never used Expedia, should have read the reviews. Now I have to wait to book until they release all of the charges. NEVER will I ever use this again!

This is the worst travel site. They give you as low amount and when you begin to pay then they start adding additional costs. I paid for upgraded seats and when I look at my Expedia reservation they have the seat assignments and were on AA. 2 days later my seats on AA were gone, AA said that Expedia removed them. Expedia says I didnt pay for them. So a 1100 trip is now close to 1900, now an additional 150 to pay for my upgraded seats again. This is the second trip with Expedia this has happened. Expedia, never again...

Booked accommodation for Boat Harbour - (itinerary: **************) on the 9th March. Drove for five hours, arrived at accommodation to be told the booking was not received by the accommodation manager. Called Expedia twice. First time staff told me they could not hear me. Second time they told me they would find alternative accommodation, then hung up on me. Meanwhile, Expedia took full accommodation costs from my credit card. Family of five left to our own devices.

Expedia support are incapable of understanding the word support. Book direct and avoid Expedia.

When flights and hotels had to cancel during the pandemic, when they authorized refunds Expedia kept their customers money and insisted they were only eligible for credit vouchers, which they never honored. They hired a company in the Philippines to run their customer service that was completely deceptive. They were trained to keep people on hold for hours until people gave up. They were trained to lie and be evasive in all dealings with customers. Months and even up to a year later their customers are still fighting to get their money back from Expedia.

I will buy southwest before I buy here again. They have hidden rules that you would never know about until you buy. I lost 150 with them. Why didn't I get the travel protection you ask? Even I had Expedia informed me that the only way they refund anyone is if they have proof of emergency. Like if I had to go to the hospital or something. I can't just call and say hey I want to cancel my flight. Sad thing was I wanted to cancel my flight almost two months in advance and still couldn't get refunded

We made a reservation in August of 2020 for August of 2021. Expedia charged us the full amount and now we need to change the reservation. Although they charged us in full they have no record of our reservation and we cannot change anything either on their website or by phone. The woman who answered the phone (from India or someplace close) hung up on us after we waited 3 hours to receive a call back. The hotel we booked at says Expedia is the worst to deal with and there is nothing they can do.

They don't even deserve a star. They advertise a hotel room for 109.00 and changed the date to next month and charged me to change it back to the original date for 85.00 more as if i made the mistake within less than an hour. I even screenshot the original offer, a bunch of thieves

Hello, This review is to express how much I am truly impressed with the customer service at expedia.com. I had a very special issue with cancellation of a flight. Eva from the Philippines ( I specify where she is from to ensure she is recognized) she delt with my issue in such a professional and helpful way! Expedia has just ensure a very loyal customer for life! Thank you Eva!

I cant remember the last review I have written but its also been a long time I have been so impressed by a customer service representative