ExpediaReviews 1,609

I recently book a room at a Best Western in Katy TX. My wife and I stay there often. I am familiar with being hijacked by listings under a google search. However, I felt safe in click on the BW website in the graphic to the right. The room was quoted at a high but in line price with past rates. However, I was billed 25 % more to my card. This is beyond the usual taxes and fees. To add insult to this, there was a $19.99 add on under Travel posted to my card at the same time. I have now called Expedia. I was informed the $19.99 was a charge through Reservations.com, and they have nothing to do with it. Upon calling my credit card company, I learned the 19.99 was on my Expedia charge. Regardless of what a link appears to be, check the URL in your browser before proceeding.

DO NOT BOOK WITH EXPEDIA! Idk why I allow them to screw me over again. I booked 3 rooms for 3 adults and 1 child. Expedia, booked me for an executive suite (1 room) which by the way wasn't an option when I booked (internationally btw). The rooms are non refundable and the hotel refused to waive the fee and rebook the 3 rooms. Now I'm forced to book 2 additional rooms at nearby hotels because of their error. I will seek legal advice because I'm positive this is illegal for them to do. Never will used them again.

I booked a "transferable" trip USA to UK and paid $2,650. I had to cancel and rearrange the dates, and when I did the fare was $611 less. I was told the difference was only useable on the new booking due to the airline policy (Virgin Atlantic), so I asked to upgrade seats. I was told I would have to contact the airline directly. I did so and learned from Virgin that they had only been paid $2,037 and the rest of my money remained with Expedia, and they told me "this happens frequently, and I would have to call Expedia to try and get a seat upgrade". Expedia played dumb, and when I asked to speak to a supervisor, they held me on the phone for 44 minutes before dropping the line.
Lies about "Airline Policy", and deliberate actions to pocket my remaining money. Never again Expedia!

Stay away from Expedia. They will not let you use your airline credit or refund you. Stay away, but if you make the mistake of using Expedia like I did, call your credit card company immediately to open a chargeback because contacting Expedia will be a waste of time. The agents lie saying they helped you book another trip trying to delay you so you can not open a chargeback.

So, my wife and I book our rental car through Expedia on our last trip to Brazil. We arrived to the rental car agency approximately 1 hour after our scheduled arrival. We were subsequently refused the vehicle by the rental agency and told our reservation was cancelled. We were told that we could reschedule through Expedia. So, we called Expedia while standing in the agency lobby. We were told they couldn't reschedule or cancel the reservation. We asked for a refund because we were not receiving the service we paid for. A few days later we received an email that they couldn't reach the agency, which we never had any problem doing, and therefore were refusing to issue a refund. I spoke with a representative at Expedia that agreed that we had not violated their policy, but was still refusing to issue a refund. So even though we did everything the way we were suppose to, Expedia still refused to stand by their own policy and issue a refund. Safe to say I will neither use Expedia again, not will I ever recommend it to anyone other than the people I hate.

Horrible service. Tried changing drop off location for car rental. 12 hours of vacation ruined and no results. Flight delays ruined the next 12 hours. Lines for car rental 8 hours more vacation ruined. Lost 2 days of hotel stays. The only thing Expedia did was argue that they couldn't change anything as I had the rental services on the other line explaining Expedia was the ONLY one that could change them. Please don't waste your vacation and just book everything yourself. This cost me an additional $2,500.

On July 28,2021. I booked a room for 3 people Through Expedia for Aug. 6-8. At Ramada by Wyndham in Asheville NC. After checking in I went to the room. My wife entered the bathroom and then told me that she saw hair on the shower wall. I checked and there was long black hair on the shower wall. I took a picture with my phone. I then saw a coffee pot on the bathroom counter top in the bathroom across from the toilet. That's just plain unsanitary. The bathroom obviously had not been cleaned. I checked out and ask for a full refund and was told by the manager that I would have to call Expedia for the refund. I'm still trying to get a live person at Expedia to answer my phone call. I will never go back to Ramada by Wyndham in Asheville NC or book another room through Expedia.

Worst experience ever i had with expedia.com in all my history of dealing with travel industries as today I am recognizing such irresponsible organization they are. Just simply thinking about money. Be careful when dealing with them I bought ticket from them and the airline has canceled his flights since February 2020 and they are not welling to pay back the compensation. They just told me we didn't charge you and the airline charged your card. It means they are passing your card details to the third-party. Take care and secure your self even you pay little more when booking tickets.

We used Expedia to book a room at a hotel with trip protection. We had an issue where we had to cancel our plans well enough in advance but Expedia made it impossible to reach someone that could help. We called, we sent emails, and we followed Expedia's customer service requests. They asked us to contact the hotel, we did, and the hotel told us to contact Expedia because they were the only ones that could help us because they have our money. Expedia purposefully creates a catch 22 so they don't have to refund your money for services they never provided. I will never use Expedia and highly advise others to never use them too.

We had a 1 week conference in the hotel and it was the best hospitality we have received. We have been to many hotels before but the RH Hotel was THE BEST. We were given a 5 star service by 2 ladies Neo and Gladys and my team and I have decided to use this hotel for all our upcoming conferences and want to be served by these 2 ladies only from here onwards. They were so friendly for the whole week and their energy is remarkable. They made us feel at home and we love their level of professionalism and passion for what they are doing.

I tried renting a car for a family holiday. Expedia rented me a car that didn't exist, from a pick-up point that had closed a year earlier. I was standing in Central London next to an abandoned building. Expedia were totally useless on the phone and were leaving me to travel around London trying to find a solution. If it wasn't for Europcar giving us a replacement car immediately, we would have been unable to go on our holiday as planned.

Expedia also charged me international insurance because they had mistakenly thought I was booking the car from the US. Europcar had no choice but to separately charge me UK insurance.

Despite explaining these points to Expedia, minimal sympathy was offered and no compensation beyond an 18 pound voucher on a future purchase.

Rented car through Expedia (Fox car rental)
Flight delay and unable to pick up car due to car rental would be closed on my arrival.
Took hours on the phone while waiting for flight to cancel car rental, they even told my to call the car rental comp.
Finally got through with someone at Expedia stating they put in my request for cancellation and would get refund in 7 days. Month later still no refund. Contacted customer service and they till me I don't qualify for refund.

Customer service is oversees. Broken English. Rep was outside on a cell phone and a rooster actually crowed.

A had a Trip planned for Australia April 2020.,
Ok understand Covet hit,.
Now The airline does not service US to Australia
Indefinitely,,
Now unable to a refund or flight credit on another
Airline, also willing to take a less expensive flight may I add.
Instead of Expedia just telling me I am not getting
Anything back on my one in a lifetime 8 days Sydney, Customer Service Center puts me on hold
13 different times for 45 minutes to hour only to
Get cut off, Ok I will say this allegedly! " I feel the call center hangs up on customers when there is
Issues with refunds, Credit, the personnel just says
Hold on, then off the next caller, Hopefully it's a sale,
Only money, I am out over $700 now …. Be Careful

Expedia charged my credit card for a room reservation at hotel that was completely booked. When I arrived at the hotel and learned they were booked, they apologized profusely, immediately cancelled the booking on their end, and said to contact Expedia for a refund. I tried calling and chatting Expedia for 3 days, was put on long holds of up to 39 minutes, and was disconnected 4 times. Their virtual chat feature was a useless bot. When I finally got an agent on the phone, he was likely in the Philippines, had limited English skills, and a thick, hard to understand accent. He tried to tell me the booking was non refundable and he couldn't issue a refund. I had to repeat multiple times that the hotel was already booked and Expedia erroneously made the reservation and charged my card. He said I had to contact the hotel for a refund. I told him no, the hotel canceled it on their end and told me to contact Expedia. The Expedia rep then said he would need to email the hotel to verify that the hotel was booked and get a waiver to issue a refund. He said that could take several days. I was shocked—this is an online booking company in the 21st century and that's the best they could do? I then conference called the hotel with the Expedia rep on the line. The hotel clerk confirmed that they were booked and had no availability at the time Expedia booked my reservation, said they canceled the reservation 3 days ago and that Expedia had to issue the refund. The Expedia rep then asked the hotel clerk to issue me a refund. The hotel clerk again said the hotel was booked, they never received the funds, they canceled the reservation, and Expedia would need to issue the refund. Finally, the Expedia rep had to agree to issue the refund. The Expedia rep had no answer for why they charged my credit card and booked me for a hotel that had no availability. Expedia tried to steal my money. If I hadn't spent 3 days trying to contact Expedia and then conference call the hotel they would've succeeded. This was the worst customer experience I've ever had. I will never trust or use Expedia again.

My family went to check in to our hotel to find out the water park attached to our hotel was permanently closed the day prior to our stay. Expedia told us we could cancel and get refunded only if hotel cleared the refund. Expedia sent an email asking for the staff members name and title, which I immediately emailed back to Expedia. Expedia then decided not to call the hotel for 4 weeks to verify the refund and staff member. Then they tell me the hotel can not be reached, no refund. Hotel was demolished 3 weeks ago. Expedia says nothing they can do.
Super awesome!
Way to do business!

Expedia was absolutely heartless and unhelpful. My father booked a rental car through Expedia two years ago and was anticipated to leave on that trip last year. However, due to covid, the trip was post-poned until this July (2021) along with the rental car. My father unfortunately passed away in June of this year. The trip was planned for he and the men in my family to go fishing in Alaska. My brothers still wanted to go on this trip in his memory, but Expedia was awful to try and change anything. The car was booked under my father's name and they wouldn't allow us to change the name to one of my brothers or even add a name because they insisted both people (meaning my father and brother) would need to be there to pick up the car. You can see how this was impossible. They then told us we would need to cancel the reservation and book it again at the price it was listed at now. First there were no cars even available to rent so they said we just had to try and book our same car right at the same moment we canceled or we were just out of luck. Another car became available and they let us book it for the price it was now, just plus another ~$1,000. Ultimately, we ended up canceling our reservation after countless hours spent on the phone with Expedia and going with another company. I will never use Expedia again because of the heartlessness and unwillingness to help that they showed me and my family during an already difficult time.

I had a poor experience at a rental car company. Nu rental cars actually refunded and corrected the issue, but Expedia would not let me leave a review to help other customers choose a company. DO NOT TRUST REVIEWS ON EXPEDIA.