My family went to check in to our hotel to find out the water park attached to our hotel was permanently closed the day prior to our stay. Expedia told us we could cancel and get refunded only if hotel cleared the refund. Expedia sent an email asking for the staff members name and title, which I immediately emailed back to Expedia. Expedia then decided not to call the hotel for 4 weeks to verify the refund and staff member. Then they tell me the hotel can not be reached, no refund. Hotel was demolished 3 weeks ago. Expedia says nothing they can do.
Super awesome!
Way to do business!