Expedia

This company is horrible and a scam. I booked 3 rooms on the 24th of September 2022. I canceled 1 room the same day, ever since then I've been trying to get refunded as they promised to do so and nothing. Do not use these guys, i have to involve my lawyers on expedia to apply my refund but they will be paying much more

Reserved hotel through Expedia - 5 days before going - we rechecked hotel - per internet Hotel closed indefinitely. Called Expedia to see what was going on - they called hotel - yes hotel still open - only taking walk ins - they were in process of changing names - so no longer restaurant or bar. Asked Expedia if possible to find another hotel with restaurant/bar. But only way they could help would be by FIRST canceling our reservation and then looking for another. Told me to go to website and find one and then call them and they would reserve - of course by now Expedia was $50 over another site.

I booked a very reasonably-priced trip to London with a friend via Expedia. We found a lovely hotel right on the bank of the Thames, in a clean and beautiful area half a block from the DLR (part of the Underground system), with a wonderful restaurant (with outdoor seating!), pool, and fitness center. Probably the nicest hotel I ever stayed in, and it was about $50/night once you factored in the cost of the two plane tickets!

I've also had a lot of luck getting less-expensive domestic flights via Expedia.

However, I've tried booking just hotel rooms (no flights) and found that they were either the same price as listed on the hotel's website, or a little bit more expensive.

I have had numerous experiences with online bookings for motels and such; however, I have never had such a train-wreck of an experience as a recent one with Expedia. I booked the room and paid online. When I checked in, I was charged for the room again, so I figured the first Expedia charge - which was still in pending status - would drop off my credit card account. Nope, didn't happen, so I was charged twice for the same room. It took six phone calls (which racked up $168.00 in international calling fees, as I ended up transferred to folks in the UK) and two emails to correct the situation. Their customer service made no attempt to compensate me for the hassle, hours spent, or telephone charges. Needless to say, I will NEVER book anything through Expedia again.

This is the worst platform ever. Never trust them. They changed the dates of my reservation from what i had initially booked. Tell me it's non refundable and there's nothing they can do about it. Bunch of lying/cheating thieves. Not only was it non refundable, i was stuck in a foreign country with no accomodation so i had to book a last minute hotel which cost triple the price because all the other hotels in my budget are fully booked caz it's last minute.

My first experience with Expedia was very disappointing Booked a 3 night stay at Hampton Inn, Augusta Ga. Through Expedia. At $128. Per night. Had to cancel due to family emergency. I was still charged $128. For the cancellation fee due to using a third party Booking Agent I was told by the General Manager of the Hotel that i would have to discuss the problem with Expedia. Expedia sent me an e-mail that they were unable to contact the General Manager of the hotel. Have not hear from Expedia since. I later re-booked with the same hotel directly and was charged only $98.per night, same room same hotel. Expedia had charged me $30. More per night! What a rip-off. I will never ever use a third party Booking Agent again for anything, especially Expedia!.

About a moth ago, I booked a hotel for me and my girlfriends to go on a trip for March break. I checked three, maybe even four times to be sure that I had all the dates correct; but once I booked it, there must have been a glitch and changed my date for two days after I booked it.
I never even found out until a few days ago, when I got an email saying "How was your stay?" But the thing is, I never staid in the hotel at all.
At the moment I'm trying to get a refund on the roughly $500 I spent, and am praying that I'll get at least some of it back. And if it doesn't work, then I'll essentially be punished for a mistake in which Expedia made.
I will tell anyone and everyone who is planning to use Expedia for their booking to not bother, and to go to another site. Expedia is terrible, do not use it for your booking platform.

This is the travel insurance that you "purchase", the only choice as far as I know. I have 6 upcoming trips booked with Expedia and will NEVER book with them again. My husband and son were suppose to go to Haiti on a mission trip that was canceled due to civil unrest and they were concerned with safety for the team. Aon travel insurance let us know today after weeks of no response that they would not be covering any of it. I have spent thousands of dollars through Expedia and who knows how much on travel insurance that I have NEVER even used. So this one time I am requesting a refund due to a situation completely out of our control and they won't even cover a penny. Looks like I will be taking my business elsewhere. Now I have been on hold for over 30 minutes getting the run around from Expedia and now they want me to call the travel insurance back. As a business owner I try to go above and beyond for people. I am just very disappointed.

The website did not make it easy to find a number to call. Once I called, I was told by the automated speaker that I had to type in a set of numbers in order to be passed on to a live agent. I didn't happen to have those, but I've still got issues that need to be resolved. That is not okay.
I called again and got disconnected after about 15 minutes. I'm now on hold and have been waiting over 50 minutes! This is craziness.
There is no option to get a callback, and the elevator music is full of static. How old is their system?!
Plenty of other places to purchase from.

The Ramada Inn 1221 Granville St Vancouver BC
A wonderfully quaint hotel in downtown Vancouver close to all attractions. The staff was welcoming and very helpful. We stayed there for 2 nights recently and the room was clean and comfortable. The only downside was the next door pub, The Morrissey where we had the complimentary breakfast. That place ought to be closed down for violating cleanliness regulations. We went in there on our first night and the lighting was so poor we needed to use the light on our phone to read the menu. Next morning we realized why the lighting was so poor, the place is filthy. And the breakfast was so greasy we had upset stomachs till suppertime. We heard they are renovating the pub and I sure hope so as we will never visit that place again.

My flight was canceled because of weather, so the airline issued a refund. The money went to Expedia who has spent the last 3 days bouncing me back to the airline, my bank, to the airline again, refund policy, trying to tell me to contact the airline again (btw, I did and got confirmation of the refund and it was not easy...) and now the person I'm chatting with on Expedia is just not answering anymore... K after 20 minutes he came back and said he is putting it with their "Escalation team in the email" and wait another 72 hours. Its been two weeks, what is another 3 days to get to the next run around.

I reserved a week in Florida paid for the trip and hotel up front. The customer service advised to purchase insurance for the trip. We did. A couple weeks later we cancel the trip. The hotel did refund our money back, but the airlines never did. We called, email Expedia and no help is so ever! We lost over $500 dollars and never got any help from these guys. Don't be fool by them being sweet and nice on the phone. My family and friends will never use them again.

Fraud and will steal your money... scam...
I had booked the flight from reno to Kansas city (around trip) and they took the money from my card same day i made the purchased. When i reached the airport on the day of travel around 6.15 am reno time. I found out i had no reservation and i need to purchased the new ticket on the spot for $600.And after doing it. I tried to call their customer services and 5 of their assistant hung up on. And finally after 6 try I was able to connect with one of their supervisor and she promised me to give me a refund for the $600 i paid at the airport and admitted it was their mistake. And now today its almost 1 week down the line. Their is no response from them. When i called the customer care they keep asking me to call back and have no resolution of my issue. This website is fraud and steal my $600. Please do not use it.

We recently had to cancel a flight and car rental that we had arranged through Expedia. The reason was that I had an unexpected surgery with flight restrictions. We thought that since the reservations had been made over a month in advance, that there shouldn't be a problem getting a refund. We had to wrangle with multiple agents with Expedia, all of them outsourced and hard to understand. We managed to get a refund on the car rental, but the higher priced amount, (over one thousand dollars) they flat out refused to give back. We explained that an unexpected surgery was the reason, but they didn't care. I will never again use Expedia for travel plans, and will warn all my friends to do the same.

Avoid Expedia or it will cost you time and money. They trick you via their website into making a second reservation in order to pocket the $50 cancellation fee. It is just wrong.
As well, the customer service team via call or online read from a script of standard responses, repeat themselves at nauseam, really do not care about the customer and just wait for you to end the dialogue.
Again... Avoid Expedia!

Another site where i turn to for choices on flights and hotels! I had contacted them by phone on two separate occassions, cancelled the hotel where we were supposed to stay in Ca and booked a future flight to Philippines, they were very helpful and courteous! They make it easy for their customers like me, well they did for me and it made me comfortable... Being with them makes travelling stress free. Of course they refunded my payment in full. Love Expedia!