Penny W.

I have had numerous experiences with online bookings for motels and such; however, I have never had such a train-wreck of an experience as a recent one with Expedia. I booked the room and paid online. When I checked in, I was charged for the room again, so I figured the first Expedia charge - which was still in pending status - would drop off my credit card account. Nope, didn't happen, so I was charged twice for the same room. It took six phone calls (which racked up $168.00 in international calling fees, as I ended up transferred to folks in the UK) and two emails to correct the situation. Their customer service made no attempt to compensate me for the hassle, hours spent, or telephone charges. Needless to say, I will NEVER book anything through Expedia again.