ExpediaReviews 1,613

I booked a roundtrip ticket from Dallas to Copenhagen which required connecting flights each way. On the way home I connected from Copenhagen to Newark, NJ. My flight with United which was taking me from Newark to Dallas, was delayed a bunch of times and then eventually cancelled. I was not rebooked or even offered to be by United or Expedia. I had to book with another airline direct to get home. Three months later and I still have not received any type of refund for the cancelled flight. I have called and emailed expedia multiple times and they are not helpful at all. In this time of many flight cancellations across all airlines, I highly recommend staying away from Expedia or any of these other bundle sites and booking directly with the airlines. I fly regularly, about every other week and this is the first time I have had a cancellation where I am unable to get a refund. Completely unacceptable!

Terrible experience! Booked a car for the day to travel to west Texas, using Expedia (another mistake) and was assigned an electric vehicle with no AC! This is August in Texas with 100 degree plus heat. I had not requested an electric vehicle because we were traveling to rural west Texas where there were few if any charging stations along our route or at our destination (I checked). Because I had not requested an electric vehicle, especially with no AC, I immediately contacted Expedia (who did the booking) and Thrifty to change the reservation to something I had actually requested. Both companies were impossible to contact via phone (needed the car in 24 hours) and were not good partners. Neither service was willing to help or negotiate a change, in fact Expedia suggested I cancel, which I did and ended up paying half the car rental with out ever getting a car! Austin car rentals are difficult to begin with and keep a low inventory so you are lucky to get a car when you need it. Truly disappointed in the bad service, wrong car selection and total disregard for what I had requested. Will not ever use Expedia again. They are not honest or customer centric in their problem solving.

Buyer Beware. DO NOT USE EXPEDIA to book your travel plans. The app works okay if and only if everything goes exactly as planned. But these days flight delays are more common, and changing plans with Expedia is sheer nightmare, and their customer service is worse. I had a flight that was severely delayed and was going to arrive at my destination after the car rental counter closed. I could not change or cancel my reservation in advance using Expedia, and you can't talk to anyone. I tried to recover my rental fees afterwards and Expedia did nothing to help. The rental car company said they never received funding from Expedia and confirmed that I never picked up the car. Didn't matter. Expedia would not refund my money.

Expedia is leading customers to believe that this is an upscale mountain resort and IT IS NOT! Because the hotel is under construction the pictures on the site ARE NOT the experience you are in for. The "Lobby" is a converted suite that is basically the convenience store, breakfast area, and staff breakroom all in one. If you are lucky enough to get a parking space in the garage (Maybe 30) don't plan on getting out easily. Otherwise, you have to park a 5-minute walk away and pay $45 a day. On top of this, when purchasing some snacks I overheard the front desk associate giving OUR room away. If I hadn't been standing there someone would have walked into my wife and I's room thinking it was theirs. No AC in any rooms, thin walls, and the smoke alarm went off from 7:30 pm until 9:30 pm on Sunda night. This is the worst experience I have ever had at a hotel all thanks to Expedia lying and displaying images of a hotel that was not operational. BAIT AND SWITCH!

We rented a room for one night in Charlevoix Michigan thru Expedia for 9/2/23, when we got there I asked the attendant if these rooms are this high all year long! And he asked how much I was charged, I told him $420. He said what these room are $230 a night, He said do not tell me you went through Expedia, because I can not do anything about it! I would never use them again! TERRIBLE! Itinerary # **************

I paid international premium seats ticket price which should include checked luggages. Expedia booked the return airline without including luggages and economy seats. I am truely pissed! I am oversea now and can not get the real customer service to talk to. The robot anssered the questions did not help at all. The hell of the website.

I asked for prices on trips from Miami to Tahiti in June. Every time I completed my question, Expedia changed the question to trips from Las Vegas to Tahiti in November.

Extended my hotel stay along with car rental package it was listed the car pick up from the airport eventually the car pick up was 22 km far from airport and 56 km from the hotel location.Tried to call them and after many attempts someone answer with nothing he can do, beside the misleading throughout their apps, very poor customer service in addition the phone number isn't listed online, will never use such crooks

I booked a car rental, knowing our plans were changing, I made a reservation where it clearly shows "Free Cancellation". Well, when I tried to cancel 4 days before the pickup time, the car rental company states there's a $100 charge. I contacted Expedia, a useless agent wasted more than an hour if my time, clearly has no way of resolving any problem. Don't believe what it shows, they don't even deliver/stand by what they sell!

If I could give negative stars I would.

Crooks. Plain and simple. They claim to have sent the money I paid Expedia, which was $498, to rent a car from Sixt in PIT Airport. Then Sixt told me that Expedia never paid them so I would have to pay at the desk. Then they proceed to charge me with another $570 plus $200 deposit too. They said to call Expedia to get a refund on the original payment. Called Expedia and they said no Sixt does have the original payment and that they need to issue the refund. After getting the run around for 7 days, I had to call my bank and report the charges as fraud. My bank confirmed that yes Expedia and Sixt did both charge me almost $1200 between the two charges.

All in all run as fast as you can from these companies, Sixt and Expedia!

They made multiple errors multiple times with my booking and I spent at least 5 hours on the phone on two separate days to try and fix the issue. Turned a relaxing vacation into a stressful uncertain and eventful task! THE WORST!

We booked a hotel in Cancun and airport shuttle through Expedia.com for 07/23/2023. Our flight was 1 hour late getting into Cancun airport. The shuttle never appeared, "apparently" it was there before and left. We had to pay for a taxi to get to the hotel. We paid in full the shuttle service (Speedy Shuttle) through Expedia. Expedia "tried to contact" the agency in Mexico and allegedly claimed that the "agency denied the refund". Never again will we go through EXPEDIA. Terrible customer service, we couldn't be more vulnerable.
Reservamos un hotel en Cancún y transporte del aeropuerto a través de Expedia.com para el 23/07/2023. Nuestro vuelo llegó con 1 hora de retraso al aeropuerto de Cancún. El shuttle nunca apareció, "aparentemente" estuvo allí antes y se fue. Tuvimos que pagar un taxi para llegar al hotel. Pagamos en su totalidad el servicio de transporte (Speedy Shuttle) a través de Expedia. Expedia "trató de contactar" a la agencia en México y supuestamente afirmó que la "agencia negó el reembolso". Nunca más reservaremos por EXPEDIA. Pésimo servicio al cliente, no podríamos estar más vulnerables.

If I could give no stars, I would.

Booked a holiday. Payment approved via credit card and then Expedia 'falls over' and booking does not go through. Try several times. Nothing.

I have now been charged nearly £600 for BA flights. Expedia says they can't see anything, there's no transaction and that I should try BA and credit card. BA wants a booking reference to check the transaction - which I don't have as I have no email from Expedia - and BA says try Expedia.

I am EXHAUSTED!

This is not a travel app, it's an advertising platform. It regularly loses bookings, so please DO NOT RELY ON IT to keep accurate details of your bookings. It won't. The 14 digit booking reference means nothing, and once it loses a booking ref, it can't be recovered through the app. Links to airlines are usually broken links. It's no cheaper than GoogleMaps. Basically the app is rubbish.

I think this has been by far the worst worst experience I've had with any third party. I purchased a ticket with a 3hour layover in Los Angeles 3 months before the actual trip. I got an email from expedia that the connecting flight on my second trip had been changed 2 hours earlier, changing the layover from 3 hours to 40 min. I called expedia that a 40 minute layover was not enough time since there was immigration and stuff I had to go over. Expedia not only did nothing to help, it kept telling me that was something I had to solve with the airlines not expedia. I therefore called the airlines and the airlines told me that since the ticket was purchased through a third party all changes could only be done through the third party. So I called expedia again and they told me that by their policy this change was considered a 'minor change' therefore they could not help, they said any changes that stay within 3 hours were consideres small changes. This made no sense to me... If I have a 3 hour layover and the flight was changed 3 hours earlier that would mean I have 0min to change flights. I explained this to the customer service and they only gave me the answer that 'that's the policy.' I mean can they not to the math? I am really really really disappointed with the service and their ability to help customers when flights are changed. DO NOT USE EXPEDIA AGAIN DO NOT USE EXPEDIA.

I have been hosting VRBO guests all summer. I have 9 cabins and we are talking about over $50,000.00.
They have not sent a single disbursement of rental fees all summer.
They refuse to explain why.
They refuse to let me talk to a supervisor.
They refuse to provide an accounting on the monies they are "holding".
So, the guests show up. They have paid VRBO in full--sometimes a year in advance. Am I supposed to turn them away and ruin their vacation? Or am I supposed to host them for free and go bankrupt?
NIGHTMARE--TOTAL NIGHTMARE.

They have the worst customer service I have ever experienced, I will never use them again and I will advise anyone I know not to. I booked the wrong date while staying in New York, I realized when I got to the Hilton desk that I had done so and the staff there said all I had to do was contact the intermediary and they would be happy to change the day; just that if there were a price difference I'd have to cover it. I spent hours trying to get them to talk to me, eventually got a lady called Recca who kept saying it was outside of the Hilton hours of approval. I was on the phone to the Hilton at the time, who were trying to get approval from expedia. She gave me 3 incorrect numbers to call, then told me she could do nothing to help, that I would have to wait 3 days for their specialist team. The hilton couldn't get through either. DO NOT USE THESE GUYS!

I also realized the cut they take is extortionate, go direct or use another provider. These guys are the worst

When I booked my vacation seven months ago, I paid half of the amount, the other half at the date the rental was to begin. I received a receipt from Expedia, with a confirmation number, itinerary number and showing that half was paid. Seven months later, three days before our vacation, I was notified that I owed the full amount. Expedia never sent the information to the property owner that they were to charge me the one half in January. I had no reason to nit think that the transaction had already gone through. How else would they have it on their app that I did. Did they apologize for someone's failure? Not at all. I will never use them again. Oh by the way, vacation had to be canceled. Didn't have the full amount to shell out.

When you rent a car from expedia you will get a reservation confirmation with a total amount of the rental and under the total amount it will say "all taxes and fees included in the total amount"... well, that is a LIE. I was charged over $125 MORE than my reservation amount that i agreed upon and when i reached out to expedia to be compensated for the overcharge, they told me that their policy is that they are not responsible for any other fees, taxes that the car rental company charges above the fee you agreed to with Expedia and that they will not honor their reservation total.

Expect to pay way more in taxes, fees than what expedia tells you!