Everbuying.netReviews 1,833
Everbuying.net Reviews Summary
Everbuying.net is perceived as a mixed bag by its customers, with notable strengths in product variety, competitive pricing, and overall quality. Many reviewers commend the efficient shipping and responsive customer service, highlighting satisfaction with their purchases. However, significant concerns arise regarding shipping delays, particularly for international orders, and issues with returns and refunds, especially when items are defective or lost. Additionally, some customers express frustration with the customer support experience, citing difficulties in communication. Overall, while many customers appreciate the value offered, there is a clear need for improvement in post-purchase support and logistics.
This summary is generated by AI, based on text from customer reviews
Ordered 7 items from this site on december 6th for christmas and not a single one arrived, sent in a help ticket and they told me its an unregistered parcel and it may move slower than other "shippment" and basically i'll have to wait 2 months until i can complain again because it can arrive anytime between now and february. Wth? What happened to the fast delivery?
"Ignorant with very poor services and and very poor communication. I placed an order for a jacket (item shown as available in stock) and I paid extra for fast delivery, 3-5 days. After 5 days from placing the order and the order was still showing processing I contacted the seller and they told me that the item is not in stock and asked me if I wanted to wait. I clearly answered no, and I want a refund. They ignored my instructions and messages for and shipped out the item after 12 days when is no longer wanted, as I had to buy it from somewhere else. They ignored my instruction and they want to force me to accept the item. I wrote to the seller a number of emails to request a refund, and I always keep getting the same replay, they accept it was their mistake however they are not willing to refund. I should have been careful and read the reviews about. Eeverbuying.com before I placed the order with them. Will not buy from them again, and I will try more trustworthy websites e.g. eBay
Dear ma b.,
Thank you for your review. We very much regret for the incovenience that we have caused.
We are so sorry it is busy season in our company recently so we cannot notice your message that you want to cancel the order in time. You can send back the item to us if you do not want it any more, we can offer you a full refund. If you can keep the item, we can refund you the shipping fee as compensation for the delay. We have sent you email about the inconvenience, and I appreciate if you could keep contact with us.
We sincerly apologize for the problem and hope to get your understanding.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
This joke of a company deserves NO star rating at all. They have a standard message "we are sorry for the inconvenience". Yeah right. Their site says "ships in 24hrs" and they use UPS/FEDEX/DHL which should normally take 3-7 days to get the item. 2 weeks later still nothing. These were Christmas gifts for children. Furthermore, they say that they are not responsible for external links with a tracking number. Are you kidding me? They are quick to take money but very slow in delivering. That's called stealing, theft. Never again will I purchase anything from these clowns. I was going to purchase wholesale tablets from them for my company, but now I'll take my business elsewhere.
Dear unhappy c.,
Thank you for your feedback. We sincerely apologize for the problem. I would appreciate if you could provide me the order number. I will check the details for you and help you to fix the problem,
Thank you for your patience.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
I am from canada, if i buy phone from online, do i have to pay for the custom fee?
I ordered something on Nov. 6,2013 and two of the items were not shipped. I emailed them several times regarding the unshipped items. But it goes for several days without an answer. So I filed a dispute with PayPal and asked for a refund. Now they keep telling me to close the case and that they will not refund me or ship me the item they now have in stock until i close the case. Even one rep threatened me to close the dispute or else I have to wait for PayPal to finish looking into the claim before I will receive any refund. I don't see why they cannot send out the item they already have and refund me for the item they don't have first before I close the case. It all feels like a scam because they won't even confirm how much they are refunding me or when they will refund me. My sister has a problem as well. She ordered two dresses about the same time and it was a no show. They keep telling her it is shipped. They tell her to check the post office and everything, which she did. Now when my sister ask for a refund, they are deducting the shipping charges and insurance charges. How can you deduct shipping charges when it is FREE shipping!
Dear Amy L.,
Thank you for recent comments. We sincerely apologize for any inconvenience or frustration that your experience has caused you.
We are really sorry we cannot ship the items to you if you keep the case open. If you want a refund, we will refund all the money to your account in the case.
For the customer who cannot got the package for a long time, we will offer a refund. As the shipping fee was paid to the shipping company which cannot get back, so we cannot refund the shipping according the regulation of our company. If the item is free shipping, but the customer have not bought the insurance when placed the order, we will delete a part of the shipping fee in the price of the item.
We are so sorry for the inconvenience. If the customer insist a full refund, we can take it as special case and give him a full refund.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
I have made purchases from this website numerous times and cannot fault them, the quality of the goods to the customer service is faultless. I will be shopping here for many years to come
I'm Italian and I made my first order on this site in the first days of December.
I am very satisfied, shipping times and delivery of my order was fast and the items arrived undamaged.
The quality of items purchased is excellent and the prices very competitive compared to other sites.
Also good service before and after sales, they have sent to me very fast and clear answers to all my questions.
Thanks to their site that is easy to use and support friendly and helpful, I have become a loyal customer.
Everbuying is a site that I recommend to everyone to make good purchases.
Worst site in the world. I a sorry to say this. I made order on 17/11/13 and my order no. Is E************** not received yet. I had contacted my times by email and phone they donot responded even a single time. So i recommend to stay away from this site. I am parvinder from italy. My email is *******@gmail.com
Dear Parvinder S.,
Thank you so much for your feedback.We very much regret for the problem.
I have checked your order and found your order is free shipping. Free shipping is the longest shipping method on our website which will need 7-45 business days to arrive after we ship out. And it cannot be tracked online as we choose unregister flat mail. If you cannot get it in 45 business days after we ship out your package. Please kindly contact us, we will deal the problem for you. Thank you very much for your patience.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
I made an order (E**************) December-26-13 2:26:45 PM, I paid for expedited shipping, so that it will show up in 3-5 days, like it states. It's now the end of the second day, please help me to know if my item already underway. Thank you, I hope your answer.
Dear Pedro A.,
Thank you for your review. We have problem with your shipping address, we have sent you email about it. Please check ticket AT178915022 in your email and reply us. Thank you very much.
Buon sito per gli acquisti online!
Unica pecca è per la spedizione un pò lunga e imballaggi non adeguati, nulla di grave però.
I read other peeples reviews about this site and had my concerns, but I ordered and I am extremely pleased. I ordered two tablets a camera a men's shirt, helicopter and led headdet. I got my waybill when items where shipped and was able to track it through the courier DHL. It shipped and recieved in 5days. So from ordering to shipping it was about two weeks, give yourself a lil time when ordering. I will continue to order products from this site. I love it
I Purchased two dresses via this website November 16,2013, it was shipped out November 19 and payment taken out of my account via paypal! I should have recieved it via flat rate shipping within 4-25 business days but nothing. Didn't receive it before chistmas and still have not received it. Customer support asked me to go to post office I DID they don't have the item. UPS, DHL, Purorlator, Canada Post and US Postal service Ect Ect do not recognize my tracking number as a valid number in their systems. DO NOT BUY ANYTHING FROM THEM IT IS A SCAM!
I am going to contact the BBB Online as well as Paypal and let them know that these PPl are Scamming money and not sending the Product. I have ordered things from China before and it has never taken this long to get to me via flat shipping rates.
Dear Charmaine J.,
Thank you for your review. We are really sorry for the problem that you have encountered.
If you have not paid for the tracking number when you placed the order then we will send by unregistered mail which cannot be tracked. And for flat rate shipping, we also have the shipping methods such as China post, Singapore post, Swiss post and so on. We would appreciate if you could contact us about the problem, we will do our best to help you.
We sincerely apologize for the inconvenience. Thank you again for bringing these matters to our attention.
If I could I would rate this site zero stars! I ordered a product on September 25th and still have not recieved it. I have emailed twice and the first time they said that it could take 45 days to get here. Well I still havent gotten it and when I emailed again they told me that they would only refund the price of the item and not the shipping. I cannot track my item and honestly dont believe that it was ever sent. This site is a JOKE!
Dear Amy S.,
Thank you for your comment. We want offer our sincerest apologies to you for the issue.
For the customer who cannot got the package for a long time, we will offer a refund. As the shipping fee was paid to the shipping company which cannot get back, so we cannot refund the shipping according the regulation of our company. But if you insist to get the refund for the shipping fee, we can take your case as special and refund the shipping fee to you as well.
Once again, we are so sorry you have not got your package and hope to get your understanding.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
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Its been two months and I still have not received my package, a refund, or any sort of response. I was given a fake tracking number, their phone number does not work, and they haven't responded to a single message or email. This is the the worse website and costumer service I've ever had to deal with. It doesn't deserve a single star, maybe a lawsuit or two.
Dear emily e.,
Thank you for your comment. We are really sorry that you still have not got your package.
If you have not paid for the tracking number then we normally will send your package by flat mail which cannot track online and the number that we sent to you is the package number not the tracking number.
We would be grateful if you could go to your local post office to check if your package has arrived. It is possible that your package may have already arrived at your local post office. If you still cannot find it in the post office. We can offer you the refund.
Thank you very much for your cooperation and patience.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
I bought two small mp3 players, they arrived in reasonable time through China post. The items were packaged well and came in separate plastic cases.
The mp3 players are well made and the control switch has a good solid feel to the operation. Both mp3 players operate faultlessly with good sound reproduction.
All accessories advertised were included but the instructions which detailed operation well, did not include charging or use times or specification.
Horrible company. I ordered 2 tablets that were paid for via PayPal on Dec. 12. Didn't get them. Everbuying responded to my complaint ticket with "shipping address is not same as billing address and we are confused about where to send these". I verified shipping address, then they asked me to send a copy of my driver's license and bankcard to them, claiming PayPal couldn't verify payment. PayPal had already taken money from my account for payment on Dec. 14. Seems Everbuying would also want my Social Security number and all my banking information before long. I think they're a total scam. Don't do business with this company or you might end up getting your money stolen and your identity taken.
Dear Mary G.,
Thank you for taking your time to write your review. We want to offer sincerest apologies to the inconvenience.
For the big order which amount is higher than 100usd, we normally will confirm the payment information again. This is for the financial secure due to we have encounter some cheaters who stolen the customers’ credit card or visa card to place the order and pay the payment.
To avoid this problem and protect the money of the customer, so we will ask the customer to provide the photos of the credit card and something can provide the customer’s identity. We do need the exact valid number in the card, the customer can hide some of them before they send the photos and we do not want to use the information to do the thing more than confirm the payment.
Once again, we are really sorry for the inconvenience and hope to get your understanding.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
Buona esperienza tranne che per la spedizione nella quale hanno provocato un graffio sullo schermo del apparato
I'll never buy from here again. Ill make sure i tell everyone this not to buy fron here either. I was promises expedited 3 to 5 day shopping so my order would be here by christmas. It is now christmas eve and it's still not here. My order number is EP**************. I want to know where my package is.
Dear Jazmyne M.,
Thank you fo your review, We wish to apologize for any inconvenience that we may have caused.
I have checked your order and found it has been sent out from our store just after we received your payment on December 18. The package normally will need 3-5 business days to arrive you after we ship out. But we are so sorry due to the busy season, the shipment was a bit delayed. The tracking number of your package is 3136884391, you can track it on DHL.com. Your package is in your country now.
Once again, I want to restate our apology for the inconvenience. Thank you for your patience and understanding,
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
I bought a phone from this website on the 18 /12/13 and its the 24/12/13 and im trying to track the item i bought and it wont give any information about my item
Dear Soki L.,
Thank you for taking your time to write your review. We are sincerely sorry for the inconvenience. If you have any problem for the order, we highly appreciate you to contact us, we will do our best to help you. Thank you fory our cooperation and patience.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
From the business
Everbuying offers high quality China wholesale cheap electronics and clothing, including android smartphones, android tablets, cell phone accessories, computer accessories, mobile power banks, gadgets, consumer electronics, home decorations, mens cloth...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Belial B.,
Thank you for notifying us of your complaint. We regret any inconvenience or frustration that your experience has caused you.
Flat rate shipping will transport hundreds, often thousands, of packages overland by truck or overseas by ship which is much slower than air transport. Due to this very long travel time, occasionally there may be accidents or delays that affect the overall shipping time. This is outside our controland we respectfully ask our customers to be patient and understanding.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com