Everbuying.netReviews 1,833
Everbuying.net Reviews Summary
Everbuying.net is perceived as a mixed bag by its customers, with notable strengths in product variety, competitive pricing, and overall quality. Many reviewers commend the efficient shipping and responsive customer service, highlighting satisfaction with their purchases. However, significant concerns arise regarding shipping delays, particularly for international orders, and issues with returns and refunds, especially when items are defective or lost. Additionally, some customers express frustration with the customer support experience, citing difficulties in communication. Overall, while many customers appreciate the value offered, there is a clear need for improvement in post-purchase support and logistics.
This summary is generated by AI, based on text from customer reviews
Where is my order! EE************** phone line doesn't work... fake tracking #... but have my money :(
I placed an order for merchandise on Dec 16,2013 with expedited shipping so that it would arrive by Christmas for my children, The company took my payment of over $90.00, but as of today Dec 23, it still says processing. I submitted a complaint ticket to customer support and they tell me 2 days before Christmas that my merchandise is out of stock. Not so good. Gonna have disappointed children for Christmas this year because I spent my last dollar on these gifts.
Dear Tricia B.,
Thank you for taking your time to write your review. We really appreciate it. I want to extend my sincere apologies for the inconvenience you have experienced.
Some items on our website sale so hot that they are out of stock when you place the order. And we need time to get them back in stock. Expedited shipping just means the item can arrive you in 3-7 business days after we sent out the package, it does not include the processing time. The total delivery time is the processing time and the shipping time. We are so sorry for the inconvenience.
If you cannot wait for the items, we can cancel the order and refund all the money to your account. And we would like to give you some other compensation for the problem,
Once again, we are sincerely sorry about the inconvenience that we caused and hope to get your understand.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
I made and order EP************** on December 17th, 2013. I asked and paid for expedited shipping ( 3-5 business days) & I still have received NOTHING! It's 2 days before Christmas & what I ordered from you guys was a Christmas gift. When I went to check the status it says " processing ". I don't know why because it has been paid for and should be at my house as we speak. Never again will I buy from you guys. I either need my money back or for you guys to let me know where my order is... THANK YOU! -_-
Dear Alexis J.,
Thank you for taking your time to write your review. We really appreciate it. I want to extend my sincere apologies for the inconvenience you have experienced and hope that we will have another opportunity to service you in the future.
The item in your order just out of stock after you paid the payment and may need 2 weeks to get back in stock. If you do not like to wait, you can choose the other color or other item. If you want a refund, we also can refund the money to your account.
We have sent you email about your order, please check it and keep in touch with us. Thank you very much.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
I have oredered two items from this site it said they were 24 hr expedited shipping that was in tues 17 and now its 2 days before Christmas and no package yet I dont know what to do from here
Dear Jennifer S.,
Thank you for taking your time to write your review. We apologize for any inconvenience that we have caused.
Ship in 24 hours only means the item can send out in 24 hours. It does not mean the item can arrive you in 24 hours. The shipping time depends on the shipping method you choose. Please click 'support center' on our website then you can send us message, we will help you to check the details for your order.
Thank you for your patience and feedback.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
Never Ever again Everbuying! I ordered on September 1st, later they told me they shipped on September 12th (already pretty late, I think) and now (December 22nd! So 3,5 months later) I still haven't received it. Everbuying just say: we have send it to your country, please contact your local post office. I did and PostNL say: it has never arrived in Holland. I have contacted Everbuying so many times now. And whatever I say or complaint with the Support Center of Everbuying, all they keep saying is: 'please be patient'. How patient do I have to be? I WANT MY MONEY BACK!
Dear Bianca v.,
Thank you for your review. We are so sorry for the problem.
Flat rate shipping will transport hundreds, often thousands, of packages overland by truck or overseas by ship which is much slower than air transport. Due to this very long travel time, occasionally there may be accidents or delays that affect the overall shipping time. Sometimes it will need more than 2 months to arrive. If you still have not got the package, we will give you a full refund. Please tell me the order number, I will help you for the problem. Thank you very much.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
I order 2 phones on 12/17/13 they said it shipped out on the 12/21/13. They give a tracking number starting with RR and with fj. They did not tell me who is the carrier and i cannot get in contact with the company. I called pay pal and told me to wait 7 days to file a complaint. Everbuying.com ship my items or refund me my money
Dear jessica d.,
Thank you for notifying us of your complaint. We sincerely apologize for any inconvenience.
You can track your package on http://www.17track.net/IndexEn.html with the tracking number. If you cannot track it now please try again after 3 business days due to for flat rate shipping, the tracking information sometimes will update very slowly.
Thank you for your patience and we hope to get your understanding.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
I made an order (EE**************) December-19-13 4:45:35 PM, I paid for expedited shipping, so that it will show up in 3-5 days, like it states. It's now the end of the second day, and it still hasn't shipped. The money has already been taken out of my account, and if I don't see it shipped by the end of tomorrow, i'm going to be calling Paypal, marking it as fraudulent, and contacting the better business Bureau. This is rediculous, this was supposed to be a Christmas present. Thanks a lot... NOT.
Dear Jordan A.,
Thank you for your review. I want to extend my sincere apologies for the problems... you have experienced.
I checked your order carefully and found your order is free shipping. For free shipping package, we will send by flat mail which cannot be tracked online. We would grateful if you could go to your post office toe check it, if the package you cannot find it in your post office, we will offer you a full refund.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
Placed an order and paid through paypal. Paid extra so I would have it by Christmas. Now when I try to track the order it says I never paid. Paypal has proof I paid. They wont answer my calls. Now I have to come up with new gifts from Santa at the last minute and they have my money. What kind of company would allow kids to be disappointed like that? UNBELIVEABLE!
Dear Brianna L.,
Thank you for taking your time to write the review. We are really sorry for the problem.
If your payment went through successfully, you will receive a transaction ID from paypal by email. Please send the transaction ID to us and send a photos of the receipt that you get from papal to us. We will check the problem for you. You can submit a help ticket after you choose 'support center' on our website, then you can send the photos to us. We will help you about it. Thank you very much for your cooperation.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
I put an order in on 12/2/13. I received an email that the order shipped on 12/9/13 and it gave a Order No. E**************. It also gave a Tracking # **************. However, when I click the Track Your Order link all it says is "Shipped Out". Usually a tracking system will give you an update on where exactly the package is and when it is expected to arrive. There is nothing. Hopefully, I will get my order by 1/2/14 as their website advertises "Free Shipping Worldwide, 30 Days Money Back". If they are meaning 30 days after "Shipping Out" then I should receive my order no later than 1/9/14. After 1/9/14, I will assume I have been scammed and will be demanding my money back, reporting them to the Better Business Bureau, notifying Paypal that they are a fraud and giving them as much negative attention as possible including all social media sites such as Pinterest, Facebook, Twitter.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Regarding your order, we have sent you an email, please kindly check it and we will solve all the issues for you soon.
Hi my name is jasmine and i order from everbuy i order 3 tablet for my kids. I dont even no if u guys took my order but u guys gave me a order number EP************** i need my order by christmas you guys number doesnt work... i need to no wat goin on wit my order will i get my order i dont wont to have to put a law suit on u guys. U guys need to email me at *******@gmail.com. It a shame tha u guys dont have a way tha your customer cant contact u and we buy from u guys..
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Regarding your order, we have sent you an email, please kindly check your email, and we will solve all the issues for you soon.
I resendly brought two phone and a dress for a Christmas give. I chose 24 hour shipping and still haven't recieve my iteam can someone please tell me where my iteam is or just refund my money I paid a lot for it. My tracking number is Order Number: EP*******284****
I am very disappointed
Dear Devya W.,
Thank you for recent comments. I want to extend my sincere apologies for any inconvenience.
Please note ship in 24 hour only means the item can ship out in 24 hours, it does not mean the item can arrive you in 24 hours. The shipping time depends on the shipping method you choose. Please tell me the entire order number, I will check more details for you.
Thank you again for your feedback.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
I bough a phone from this site. My order number is EP ************** and still I havent recived the order.
Dear mersiha n.，
Thank you for your important feedback and for letting us about your experience with us. I want to extend my sincere apologies for the problems you have experienced.
The tracking number of your package is RE648200651SE, you can track on http://directlinktrackedplus.com/multipletrack-client2.php. We would appreciate if you could go to your post office to check it. If you still cannot get the package, please keep in touch with us in the email that we sent to you, we will help you for the problem. Thank you very much for your cooperation and patience.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
"A miserable bunch of ignorant people from the villages of northern Mongolia! I ordered a HAIPAI phone at a very attractive price. It never came to me. It was lost somewhere in the mountains of China it seems. After three months of negotiations, they told me that they would keep the shipping costs and refund the rest. No good will offer, no discount, no nothing to ease my anger for the lost time. Not only that but the original phone was not available anymore. I was stupid enough to place another order for the same amount but also for a much worse phone... This one came to me... BROKEN. The LCD was faulty! Noone even bothered to check the product directed to a customer with a complaint. Why? Because they just do not care! I was stupid to buy from them... Do not make the same mistake!"
Dear John S.,
Thank you so much for your important feedback. We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell so the customer can contact us for the exchanged. And we will refund the shipping fee to you. We have sent you email about the problem, we would grateful if you could keep contact us about it, we will do our best to fix the problem for you.
Once again, I am extremely sorry for the frustration this has caused you. Thank you so much again for bringing the issue to our attention.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
Really worried I ordered items for Christmas with Expedited Shipping and its been almost a week and its still it processing order number E**************, really don't want to redue Christmas shopping, will have to try to get my money back if it doesn't ship today
Update:
My experience with ever buying only gets worse, They said they sent me a message about being in a remote location and need 30usd extra to ship. I had paid for fast shipping for items to arrive by Christmas, now they say that even if I pay an extra 30usd it wont be delivered for a month.
1. No email was sent to me about living in a remote location I had to bother them about why my package hadn't been sent
2. I don't live in a remote location I live outside of Toronto in a city of 350,000
3. They keeped saying my postal code was wrong, it was right i know my postal code thank you.
4. They asked for more money after the package was late
5. Now im waiting to get my money back.
This site is a scam, my advise don't use. I have to re due my Christmas shopping and wait to get my money back, not worth the stress.
Dear stephanie p.,
Thank you for notifying us of your complaint. We sincerely apologize for any inconvenience or frustration that your experience has caused you.
We are sorry your shipping address is remote address in DHL. If you still ant to choose DHL to send your package then you still need pay 30usd for the remote fee which was paid to DHL. Or we can ship your order by other shipping method, such as flat rate shipping, but it may need 7-25 business days to arrive.
We have sent you message about the problem, We would be grateful if you could keep contact with us.
We are really sorry for this inconvenience and we hope to get your understanding.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
Normal Shop. For 2 years did there 11 orders, one parcel lost in transit, other goods reached. Support helped solve several problems. Price matches the quality of the goods. I am satisfied with these purchases, I will buy more.
I bought on this site T-205 Stylish HiFi Digital Multimedia Speaker Portable Loudspeaker Music Player Support TF Card (White). Remembers a place where reproduction, a file choice according to number in the list was interrupted. Big plus that a player has an accurate, loud, pure sound. Also there is a fastening on a belt from the back party of the case. Radio receiver very sensitive. Opportunity to lose music from flash cards of many standard sizes, including usual USB of a flash card. Quality goods, at very pleasant price.
I purchased a 5inch phablet phone
I have gotten this fake tracking number EP************** on the everbuying,. Com site is says I have paid and shipping is expedited and PayPal sent me an email saying they have gotten the money, I no the phone I purchased isn't out of Stock but but I dont no why it says shipping method not specified, I hope I have not been scammed because I have brought everbuying many customers
Dear jaleesa f.,
Thank you for your comments. We sincerely apologize for any inconvenience or frustration that your experience has caused you.
I have checked your order and found the shipping information in your order is different from your paypal information. We need confirm your shipping information in your paypal email. This is our financial security. Please kindly check your email and reply my colleague. Then we can continue to process your order.
Thank you very much for your cooperation and kind support.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
The WORST online shop I have ever purchased from.
Once paid for, false tracking number, product. Never arrived, wasn't refunded in full and over 4 months chasing them. It is a COMPLETE scam and I don't believe anyone has had a good buying experience with them. I wishi would of read some of the reviews before buying. Their products look fab and all is so well priced... If it looks too good to be true... well... it is!
Dear Sinead M.,
Thank you for taking your time to write your review. We want to offer my sincerest apologies to you for the inconvenience.
I would appreciate if you could tell me your order number. I will check the problem for you and help you to fix it. Thank you very much for your cooperation.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com
Hi people... i Buy 2 order from everbuying for great price and great quality and after 21 work days i recived this they were carefully packed and protected from damage.
Thank you everbuying i thing this is the best!
Do not, I repeat Do not deal with Everbuying.com,
They are a pack of scammers,
They will take your money and have no intention of send you what you have ordered.
Dear Tim M.,
Thank you for you review, If you do not get your package, please contact us. We can offer the refund to you or resend a new package to you. Thank you.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com
From the business
Everbuying offers high quality China wholesale cheap electronics and clothing, including android smartphones, android tablets, cell phone accessories, computer accessories, mobile power banks, gadgets, consumer electronics, home decorations, mens cloth...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Eric D.,
Thank you for taking your time to write your review. We wish to apologize for any inconvenience that we may have caused.
We have shipped your order by unregistered surface mail as you did not pay for the tracking number. It is hard to track online due to we use the unregistered surface mail. The package number is 13875119536861, there is not tracking number for your package, Please note free shipping normally takes between 7 – 45 days to arrive after dispatch.
Thank you very much for your patience and understanding.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com