BEWARE
I purchased an item from this company and the price quoted was in GBP. The amount charged by Everbuying to my PayPal account was also in GBP. In other words, no currency conversion was conducted by PayPal nor was it necessary for PayPal to do any conversion.
At the end of the purchase process, I received a confirmation screen informing me of the GBP amount that Everbuying were going to charge my PayPal account. This amount was what I expected and what had been quoted throughout the transaction. However, it was NOT the amount that Everbuying actually charged to my PayPal account. Needless to say, I was actually charged more than the amount quoted. I provided Everbuying with screen prints of theses different prices produced from their system.
As the difference was not large, I assumed that this was just an honest mistake, I alerted Everbuying to the issue - expecting a courteous response and adjustment. What I received instead was a very unprofessional response trying to first blame PayPal for the difference, falsely claiming that it was due to PayPal converting currencies. (I say again, PayPal had nothing to do with the amounts. Those amounts were quoted in GBP by Everybuying and then a different GBP amount was charged).
There was then a flat refusal by their representative to honour the quoted amount. After wasting a lot of time trying to get the company to honour the original amount quoted, I managed to get the order cancelled and obtain a full refund. However, there is a principle here concerning their deceptive practice of quoting one price, charging another and then wasting customers' time by refusing to accept their error and refusing to honour their own quoted price.
Apart from being a stupid decision by their representative, it remains that the original quote and confirmation was deceptive and fraudulent. While PayPal will be satisfied to know that a full refund was given, I think they, and anyone else considering doing business with this company, will be less than happy about their policy of quoting one figure but then charging a different one.
A long time ago, this used to be quite a sensible and honest company - I don't what happened to them that they now behave in this appalling manner and employ such idiots to address customers' issues which have been caused ENTIRELY by their own incorrect pricing confirmation and charging?
Messrs. I want to remember that this cell has one year warranty and therefore I demand that I be repaired because it is not normal that in a year meno Dock da cargo damage as damaged thank you very much
De: Everbuying_support <*******@newsletter.everbuying.net>
Para: *******@yahoo.es
Enviado: Miércoles 13 de abril de 2016 4:54
Asunto: everbuying Support Ticket T*******719: We have replied to your ticket
Dear jose hervilla bedmar,
Thank you very much for contacting our Support Center. Our customer service staff has recently responded to your query.
To review the latest updates and progress for ticket T*******719 along with previous support ticket(s), please go "http://support.everbuying.net/index/index/review?start_time=*******005&end_time=*******805&token=fd46b15df*******af8430cb8503f61ad&t=T*******719".
Many Thanks
Everbuying
Please do not reply to this email, it is automatically generated for each customer. Any emails sent to this address cannot be answered.
2016-01-11 17:38 CHULLORA NSW Processed through Australia Post facility
2016-01-12 03:11 ALEXANDRIA NSW With Australia Post for delivery today
2016-01-12 09:47 HILLSDALE NSW Delivered
2016-01-13 19:36 CHULLORA NSW Processed through Australia Post facility
2016-01-14 02:15 ALEXANDRIA NSW With Australia Post for delivery today
2016-01-14 10:09 HILLSDALE NSW Delivered
2016-01-15 18:58 CHULLORA NSW Processed through Australia Post facility
2016-01-18 04:45 ALEXANDRIA NSW With Australia Post for delivery today
2016-01-18 08:43 HILLSDALE NSW Delivered
***********************************************************
As shown above, the item was registered as DELIVERED 3 ( three) times. HOW IS POSSIBLE? WHY DELIVERED TO HILLSDALE SINCE MY ADDRESS HAS NOTHING TO DO WITH THAT SUBURB?
THIS IS A SCAM!
WHY DON'T YOU TRACE THE ITEM USING YOUR INVALID TRACKING NUMBER? Tracking number: CA*******6812, DOES NOT EXIST! WHY DON'T YOU TRY TO SOLVE THE PROBLEM? WHERE IS THE DOCUMENT/SIGNATURE OF THE PERSON THAT HAS RECEIVED THE PARCEL?
I ORDERED A TABLET AND PAID IN FULL. I NEVER RECEIVED THIS PRODUCT. MY POSTAL ADDRESS IS CORRECT! ACCORDING TO THE RECORDS THE ITEM WAS DELIVEREDE 3 ( THREE) TIMES AT DIFFERENT POST OFFICES. I WAS GIVEN A TRACKING NUMBER THAT IS INVALID. AS MANY TIMES I ATTEMPTED TO LOCATE IT I FAILED BECAUSE DOES NOT EXIST. EVERY TIME I RECEIVE A RESPONSE FROM "CUSTOMER REPRESENTATIVE " I AM ASKED AGAIN AND AGAIN TO DO THE SAME - GOING IN CIRCLES. WHY DON'T YOU LOCATE THE PARCEL? IS THIS YOUR
" RESOLUTION "? YOU ARE A BUNCH OF SCAMMERS AND REGARDLESS HOW MANY TMES I ADDRESS THE ISSUE, THERE IS NO POSITIVE OUTCOME! SCAM, SCAM, SCAM! "If it seems too good to be true, it probably is". THIS IS IT!
THINK TWICE BEFORE DEALING WITH THIS BUSINESS !!! MY ADVICE: AVOID EVERBUYING TO STAY AWAY FROM PROBLEMS !
12/16/15-placed order for 2 cellphones. Have not received yet! They took my money but still no word about shipment! Have contacted them ì get the same answer back! They tell me they are waiting on vendor! But yet when I go to the same phones on their site it does not state they are on backorder or out of stock! Instead it shows can be shipped to USA in 3-5 business days! WTF! NOT HAPPY AT ALL! 31 DAYS AND COUNTING! They even tell me they will offer a refund to my wallet with extra credit! So you mean to tell me you just can't refund my order fully to my PayPal wallet! So I requested them to just please ship my order, still waiting! I just want what I paid for $194.58. Is that so hard to ask for!
Well here it is 01/19/2016 in the last couple of days I have received feedback that my order is being shipped, OK cool how soon can I get a tracking number, they explained that there database will take a few days to get that info, OK understandable. Then today I get another Urgent message from them asking if I want a refund or my items shipped! OMG! I cannot believe that for such intelligent people they cannot get their processing done and just ship my freaking order! I know here in the USA we sometimes get what we pay for in a timely matter and sometimes we even mess up and screw somebody's order up! But you think being based in China and dealing with a HK warehouse they would give you better information on how timely the processing and shipping can actually take! Instead of going on Everbuying and stating it takes 3-5 business days it should explain the actual process and shipping to the USA, I am positive that if they were on the other end such as I am then they would definitely understand! So I'm probably going to have to wait another month because I once again posted the negligence of this companies communication level, which on a scale of 1-10 does not even deserve a 1. Oh I know they have a chart that states up to 15 days for the USA. But here it is day 34! They want a review from me they send me feedback that my shipment went to post office cannot cancel order. Now they are sending me feedback do you want refund or ship order! Please just ship my freaking order! Once again is that to much to ask for. I am almost afraid to see the results of my shipment when it does finally get here! I am a very patient person but this has finally licked my patience clean off the charts! And for those of you who have had good luck don't give me your freaking postings with the luck you have had cause honestly I am only going to believe that they paid you in credits just to say that!
OK so after all that ranting about my order and all, I happen to notice my bank account had a credit being added to it, so I look and notice it is my order I placed with Everbuying, the same one they told me got shipped out! I can't believe it after all it took them to tell me my order was shipped and then to find out they refunded me instead of shipping out my items, and no notification of a refund! Which is okay but the lack of communication from this site and the lies, is unbelievable! I never asked for this refund but I'm glad to have my refund! This online site is definitely not worth the hassle anymore to me. I am going to cancel my account and look elsewhere. I wold only advise anyone never to trust this site ever!
Don't bet on ponies when you could have a freaking Stallion!