Joe A.

BEWARE

I purchased an item from this company and the price quoted was in GBP. The amount charged by Everbuying to my PayPal account was also in GBP. In other words, no currency conversion was conducted by PayPal nor was it necessary for PayPal to do any conversion.

At the end of the purchase process, I received a confirmation screen informing me of the GBP amount that Everbuying were going to charge my PayPal account. This amount was what I expected and what had been quoted throughout the transaction. However, it was NOT the amount that Everbuying actually charged to my PayPal account. Needless to say, I was actually charged more than the amount quoted. I provided Everbuying with screen prints of theses different prices produced from their system.

As the difference was not large, I assumed that this was just an honest mistake, I alerted Everbuying to the issue - expecting a courteous response and adjustment. What I received instead was a very unprofessional response trying to first blame PayPal for the difference, falsely claiming that it was due to PayPal converting currencies. (I say again, PayPal had nothing to do with the amounts. Those amounts were quoted in GBP by Everybuying and then a different GBP amount was charged).

There was then a flat refusal by their representative to honour the quoted amount. After wasting a lot of time trying to get the company to honour the original amount quoted, I managed to get the order cancelled and obtain a full refund. However, there is a principle here concerning their deceptive practice of quoting one price, charging another and then wasting customers' time by refusing to accept their error and refusing to honour their own quoted price.

Apart from being a stupid decision by their representative, it remains that the original quote and confirmation was deceptive and fraudulent. While PayPal will be satisfied to know that a full refund was given, I think they, and anyone else considering doing business with this company, will be less than happy about their policy of quoting one figure but then charging a different one.

A long time ago, this used to be quite a sensible and honest company - I don't what happened to them that they now behave in this appalling manner and employ such idiots to address customers' issues which have been caused ENTIRELY by their own incorrect pricing confirmation and charging?