These people are total thieves. I ordered a remote controlled racing car in January 2018, and was recently advised that it had been rejected in Brazil because of incomplete documentation. The item was returned to China. Upon demanding a full refund, minus postage, they offered me only a fraction of the price I paid. That is theft. I have had an open ticket with them for weeks and they still obfuscate the issue. I warn everybody to stay away from them. They will rip you off!