This joke of a company deserves NO star rating at all. They have a standard message "we are sorry for the inconvenience". Yeah right. Their site says "ships in 24hrs" and they use UPS/FEDEX/DHL which should normally take 3-7 days to get the item. 2 weeks later still nothing. These were Christmas gifts for children. Furthermore, they say that they are not responsible for external links with a tracking number. Are you kidding me? They are quick to take money but very slow in delivering. That's called stealing, theft. Never again will I purchase anything from these clowns. I was going to purchase wholesale tablets from them for my company, but now I'll take my business elsewhere.