Everbuying.net is perceived as a mixed bag by its customers, with notable strengths in product variety, competitive pricing, and overall quality. Many reviewers commend the efficient shipping and responsive customer service, highlighting satisfaction with their purchases. However, significant concerns arise regarding shipping delays, particularly for international orders, and issues with returns and refunds, especially when items are defective or lost. Additionally, some customers express frustration with the customer support experience, citing difficulties in communication. Overall, while many customers appreciate the value offered, there is a clear need for improvement in post-purchase support and logistics.
This summary is generated by AI, based on text from customer reviews
If this was a legit company they would not only give you an email to respond to but a phone number also... Gees, people just can't help screwing others. Is it really all about money everbuying! This company sounds like its from a house...
This website only publishes good reviews. Wrote several reviews, good and bad but only the good reviews are published.
Dear E K.,
Thank you for your review. As there is too many reviews so we cannot show every review on the site. If you have any problem with your order, please kindly contact us, we will help you to deal the problem. Thank you.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com
Total scam. Don't ever buy from this company. They won't send you the item and will try to convince you to wait past the 45-day deadline that PayPal has for getting your money back. They'll make excuses about their shipping company and stuff about customs, but in reality it was never sent. Steer clear!
EDIT: As you can see below, Everbuying responded within 24 hours to my negative online review. This is far more vigilant than the Everbuying that didn't respond to email inquiries about my item until I started talking about getting my money back. In addition, Everbuying tried to knock down one of my negative reviews on another site by claiming we had never done business. Slippery, slippery...
BTW, there was no possible way I would have gotten my package within 7 days, as it was not marked "shipped" until two weeks after I ordered it. And the 45-day high end? When I ordered, it was up to 25 days, then they changed it to 35 days a few weeks later. Now they're saying 45 days. And that's exactly what they do. They get people to wait over 45 days so that they can't go to PayPal to get their money back. Sheesh.
Dear David,
Thank you for your review. We are so sorry you have not got your package. I found your order is free shipping, for free shipping, we normally shipped by unregistered mail which may takes 7-45 business days to arrive. If you do not get it, we would approvide refund to you or resend a new package to you. Thank you for your understanding and patience.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com
I placed an order for the Kjstar Z07-5 WiFi Retractable Handheld Monopod Unipod for IOS 4.0 and Above System accessory, which was shipped on the 05 May 2014. On purchasing the item, delivery stated 10-25 working days.
I keep asking them for a tracking number but have had no luck.
A lady by the name of Elaine responded saying I should wait 15-45 days now... I am getting worried they still cant provide me with a tracking number or that they did not actually post the product.
Their service is terrible!
Dear Waseela R.,
Thank you for your review. We are really sorry that you have not got your package. If your order is free shipping we normally would send it by unregistered mail which do not have tracking number and normally will take 7-45 business days to arrive. If you still have not got it after that date, we can offer you refund or resend a new package. Please provide me your order number. We will help you for the problem. Thank you.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com
I purchased an item and they told me that it would get to America in 15 to 20 days and it's been 4 months and I still haven't gotten my order. It's still supposedly processing but I doubt it'll ever get here. Please don't buy from this site it's a rip off. They don't want to Give me a refund unless I return the item.
Dear customer,
Thank you for your review. We are sincerely sorry you have not got he package for so long time. I would appreciate if you could provide me your order number. We can resend a new package to you or refund the money to you.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com
A friend suggested I buy a phone from everbuying.com; OI promptly did so, and then realised I'd broken my cardinal rule of googling sellers for reviews. My heart sank when I saw some bad reviews.
I'm writing this review to say, whatever they may have been in the past, they are now FAST and EFFICIENT. I bought a dual sim phone ($US100), with the cheapest delivery (via the Netherlands to Australia, go figure).
My phone arrived 20 days after I ordered it, which was well within their 20 - 25 days prediction. The phone was well packaged, and exactly as described.
A very happy customer, and I will use them again.
Bought a few cheep items from them, long delivery time but no problem until I spent £130 on a phone, that's when the hell started. Waiting and waiting for delivery, no update on tracking expect that it was dispatched. After 2 months and still no item I contacted them and was told to wait longer. Waited longer still no update, chased some more and told to wait longer. When I said that was not acceptable their response was basically tough luck. I had paid for "insurance" on the delivery but this seems to have changed nothing. I have raised a claim with PayPal and was informed that I was outside of their 45 day window. I have contacted my bank and due to PayPal using direct debits for payment, I have no cover from that end. So I am out of pocket £130 and have nothing to show for it. I would recommend that you only purchase cheep items from this site, never buy anything worth any money or you will be very disappointed and a little bit poorer. I personally will never buy anything from this site again.
Dear Liam W.,
Thank you for taking your time to write your review. We really appreciate the feedback. I want to offer my sincerest apologies to you for the issue. For the problem of your order, we have been contact the shipping company to check but unfortunately, we have not got any news from them. For you have not got your package for a so long time, we can offer you refund for the order as compensation. We have been send message to you about the problem, we would appreciate you could check it and get back to us. If you still like the items, we would arrange resend for you. Thank you for your patience and cooperation.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com
Received tablets and andriod phones, used tracking to get items no problem. Order SD card( got cards in end made to pay $4 tracking which was not used), bluetooth keyboard low cost and item never arrives. Still waiting since Feb 2014. Catch "22" you don't use tracking you get item, don't pay for tracking and you have lost it. You cannot prove you got it, they don't prove they posted it they keep you money and loads of useless e-mail excuses after that
Dear A W.,
Thank you for your review. We sincerely apologize that you have not got your package. Could you please offer us the order number? For you still haven ot got your order for so long time, we can offer you refund for the order or we can resend a new package to you. Thank you for your patience and cooperation.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com
Regarding the order I wonder when I will answer a question they say respond in no more than 24h. I wonder how long it takes your order to arrive at my residence in Portugal.
Dear Pedro F.
Thank you for your reply. We are sincerely sorry for the inconvenience. If you choose flat rate shipping in your order then it may need about a month to arrive your house after dispatch. We appreciate if you can provide us your order number. We can help you to check it. Thank you.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com
My first and the last shopping with everbuying. I am fed up of writing emails with no response till date. I have ordered a watch on june 3rd and 5 mp3 players on 17th june. Not even recieved any of those items. Please respond to the customers query. Live chat always shows offline. Customer Care number says its incorrect when i m trying to call from Arizona. Horrible experience so far. Fed up of waiting waiting and waiting. I am leaving to India in August and there is no use if i dont get the delivery on time. Please advice me on the status if not please cancel the order and return my money back. Will neva order nor refer anyone to buy from this website where there is no appropriate customer support.
Dear customer,
Thank you for recent comments. We wish to apologize for any inconvenience that we may have caused. For flat rate shipping, sometimes it may need more than a month to arrive as for the shipping method, the package would ship out overland by truck or oversea by ship. We would appreciate if you can wait for the package. If you do not get the package in 45 business days after dispatch, we would help you to check the package. Thank you very much for your patience and understanding.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com
Good China wholeseller! Already received four orders from them. All goods arrived well packed and in good condition. Ordered and received among other items two sellphones. No problem!
Can recommend to everyone!
I bought a cellphone from ever buying last week, and paid for tracking but up to now it keeps saying tracking infor unavailable. I tried to contact them via support center and all they do is send a ticket number which doesn't take you anywhere. Now after reading all these bad reviews I think I better notify my bank for a cancellation, I think they are scammers and they don't have working office phones. They should just be banned from selling in the USA! Period
Dear Gaylo C.,
Thank you for taking your time to write your review. We apologize for any inconvenience that we have caused. For flat rate shipping, the information on the tracking website update slowly, so we would appreciate if you could check it after few more days. Thank you very much for your understanding and patience.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com
I will never buy from everbuying again! I recieve my phone which worked great but then stopped charging so they had me to send it back to them and they replaced it with another phone, which took about a month! When I recieved the replacement phone it was faulty also. They wanted me to pay shipping again to send the replacement phone back to them or give me $15 to take it to a repair shop. And everyone knows it cost more than $15 to get it fixed! I asked for the mangers email address and then whole conversation(ticket) was deleted. So still a broken phone! Lesson learned- NEVER buy from everbuying... Customer service stinks and they dont know what they are doing!
Dear Sheria L.,
Thank your for your feedback. We sincerely apologize for problem that you have. We stand behind every item we sell so the customer can contact us for the exchanged. If he still wants to keep it we will work out some other accommodation. I would appreciate if you could provide my your order number. I would help you for your problem. Thank you very much.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com
Appalling. Order took a while to ship. Once it arrived it was faulty. Took weeks to get a response to my complaint.
The company expect me to pay return postage to initiate replacement - this would cost almost double the original item cost. Not to mention that I would have to wait for it to reach them, and them then wait for the item replacement to be shipped.
In total, to get a functioning item I would have to have waited around three months, and paid three times the listed price. This is a joke.
UPDATE, AFTER EVERBUYING'S RESPONSE BELOW:
Since writing this review (and since the reply below) Everbuying have insisted that I should pay to have the item returned to them, or pay a further charge to have a replacement sent out (at approximately 50% of the original cost) or they will contribute towards the cost of a repair, a contribution which almost certainly would not cover the cost of that repair.
I cannot say strongly enough: DO NOT PURCHASE FROM EVERBUYING.COM
Dear customer,
Thank you for taking your time to write your review. We sincerely sorry for the problem that you encounted. It is busy season in our company now, so the reply would be a bit delay, we sincerely apologize for the inconvenience. We stand behind every item we sell so the customer can contact us for the exchanged. If he still wants to keep it we will work out some other accommodation. I would appreciate if you could provide my your order number. I would help you to check all the details. Thank you very much.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com
I have bought a phone in August 2013. One month later the battery stopped working and when I tried to replace it with the spare one, it was already broken. Which was a brand new spare battery from the package. I have contacted their customer service team and they told me they will send me a replacement batter. Two months later, still no battery. I have contacted them again in January and February and they said that it might be taking longer than usual. However right now we are at the end of June and I still haven't received it. I have talked to a lawyer and this is a case for a law suit as this is called fraud. I have been told that they should be refunding me for my purchase as the product was faulty, however this hasn't happened. I would not recommend this company to anyone as their loyalty to customers is debatable, not to mention their customer service actions.
Dear Anca D.,
Thank your for your review. We sincerely apologize for problem that you have. For the new battery, it may sent out by unregistered mail which may need a long time to arrive. If you do not get it, we can resend another one to you. We stand behind every item we sell so the customer can contact us for the exchanged. If he still wants to keep it we will work out some other accommodation. I would appreciate if you could provide my your order number. I would help you for your problem. Thank you very much.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com
I will NEVER ever buy online anything from this website.
They are the cheaters.
They don't give you full and correct shipping information.
I bought a phone from their website online that showed free shipping all over the world.
They provided me order # plus tracking # and shipped the order to the destination without complete paperwork done as they agreed according to their website.
The courier company and the post office was'nt given complete information from their website about the receiver and they held the package for 2 months and asked for A LOT of identifications and paper work from receiver.
I want you people to know that this website DON'T ship the order to the shipping Address.
Before buying anything from their website, always ask for any confirmation that the package will deliver to the shipping address in the given estimated time.
Dear Rubina R.,
Thank you for your review. We wish to apologize for any inconvenience that we may have caused. We ship the order to the address that you give us when you place the order. As it is the long time shipping, the paper of the address maybe destroyed by accident when the package on the way to you which is out of our control. If you still have not got the package, we would appreciate you could kindly contact us, we would help you for the problem. Thank you for your understanding and patience.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com
$#*!ing cheaters. They are giving $#*!ing toy watches worth $50. They are making us fool... we have to wait for 50 days to get that rubbish...
Dear Rahul M.,
Thank you for notifying us of your complaint. We regret any inconvenience or frustration that your experience has caused you. If you do not like the item that you got, you can return it to us to exchange or get a refund. We would appreciate if you could contact us about the problem, we will help you to fix it. Thank you.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com
Horrible business to buy from. Goods were received, but did not work. Tried to communicate with the company that was a whole new problem again. In the end I gave up - never again!
Dear customer,
Thank you for notifying us of your complaint. We sincerely apologize for any inconvenience or frustration that your experience has caused you. Could you please provide me your order number and tell me the details for your problem? I will help you for it. Thank you.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com
It is now 6/19 ordered placed on 5/15 no product yet. I emailed the company and told i would just have to wait. This is not the first time i have ordered from china most arrive in 3 weeks not 6. Avoid doing business with them.
Dear Greg D.
Thank you for notifying us of your complaint. We are sincerely sorry you still have not got the package, If you choose flat rate shipping for your order, then sometimes it may need more than a month to arrive. If you still have not got it, please contact us, we can refund the money to you or resend a new package to you. Thank you.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com
I just want ot express my displeasure with this company, 1st i lasted i month to recevie the product since was told they take 3 business day to test device, after device was receive i turned on which only lasted 1 hour after these power off a never came up, did every posible tb shooting, explained situation to cs which they told me to take device to local repair shop which if they confirm device was damage they will incurr to paid half of the repair, open a dispute with paypal which as soon they were notify by paypal they write me down telling me they will send me a new replacement device but i will need to close dispute to make it happen due company policy, after i close case (which i didnt know it cannot be reopen with paypal) they contact me telling me that i will need to sent device to them before anything is taken care, as well i will be responsible for shipping item to them, and at all of this i was offer a insurance whichi paid for to have a replacent device sent if anyhing happen, honestly i recommend to expand your option if you are planning to purchase in this company, they will not stand for there product.
Dear Cesar S.,
Thank you for notifying us of your complaint. We stand behind every item we sell so the customer can contact us for the exchanged or get refund. You just need provide us the tracking number or the returned information after you return the item, then we can arrange to resend a new one to your or offer the refund to you. Thank you for your understanding.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com
Answer: Dear IVAN, Thank you so much for your inquiry. Usually, to guarantee seller and buyer benefit, our financial department need to verify the payment information. For more details please check: http://www.everbuying.net/m-article-id-92-pid-.html Best regards, Everbuying Customer Service
Answer: Dear James, We respect your opinion. It will be nice if you can respect the positive reviews too because it is not fair to accuse other honest reviewers of being liars. We will work harder to minimize the possibility of a recurrence. Yours sincerely, Everbuying Customer Service
Answer: No, forget about it, ask for your money and buy it elsewhere. Everbuying is a scam
Answer: E mail them every day until you get an answer... Telephone them also... Never ever buy Chinese products... They are junk... Try Japanese, Korean or American products... And never order from EverBuying
Answer: Be carefull n stay away from that company faulty product almost n very bad service I advise u as I advise all my friends n everyone ask me
Answer: Dear Micheal J., We are NOT a scam. Please note that we are a proper registered company that has been around since 2007. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Yours sincerely, Everbuying Customer Service
Answer: I honestly don't know anymore. July 2015 I paid for a tablet via PayPal, received in good time, but it was pretty much dead. Plugged it in with the provided charger, took 5 days to reach 65%, so I mailed them back. Most apologetic, they suggested getting it fixed locally. No thanks, there goes any warranty. So asked to RMA, which took some time to be accepted - mid-August, in fact, so about 3 weeks. They said to mail back using flat rate shipping, no courier, so at least a month in transit. Instead, I sent it with a friend who was returning to China. Otherwise around $50 to mail registered. It should have reached them late September. I heard nothing back, so queried them in early November, and they said they would repaitr it and re-ship it. But I had asked for a refund, not a repair. They said they'd give me credit and I could order something else. But the credit did not show up. Only when I launched a PayPal dispute did it appear, early in December. So I placed an order using the credit plus an extra $30, and heard nothing. No acknowledgement, no response to queries, until I again filed a PayPal dispute. At which point an instant refund of the $30. So now I'm back to credit and have placed yet another order, and we'll see what happens with that. If it is fulfilled, I'll assume that they're just not very good at business; if it is not fulfilled, then I'll find all the sites I can that carry reviews and repeat this whole frustrating story wherever I can. More as the story unfolds...
Answer: Dear Martin, We have sent you an email with the resolution, please check it. Yours sincerely Everbuying Customer Service
Answer: It depends also of your delivery choice. A free shipment is done by classic post. So there is no trackings My first buying was done with expedited delivery so with DHL. There was a tracking info. But my last buying was done with free shipment so without any tracking.
Answer: Yes, they send to everyone.
Everbuying offers high quality China wholesale cheap electronics and clothing, including android smartphones, android tablets, cell phone accessories, computer accessories, mobile power banks, gadgets, consumer electronics, home decorations, mens cloth...
Dear Scott M.,
Thank you for your review. We sincerely apologize for your problem. I would appreciate you could contact us about the problem of your order, we will help you to check the problem and fix it. Thank you for your cooperation and understanding.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com