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EtsyReviews 1,571

1.6

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Etsy Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor customer service and unresolved order issues. Many customers report extensive delays in shipping and inadequate communication regarding their purchases, leading to frustration and a sense of helplessness. Additionally, there are widespread concerns about the platform's reliance on automated systems, which fail to provide effective support for both buyers and sellers. Despite some positive experiences with individual sellers, the overarching sentiment highlights a pressing need for improved transparency and accountability from the company to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
382
value
351
shipping
315
returns
264
quality
317

We monitor reviews for authenticity

Canada
1 review
2 helpful votes
Follow Carly L.
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I love Etsy.com
July 23, 2011

I love Etsy.com - there are SO many wonderful quality items to buy and the sellers I've bought from in the past have all been so helpful and wonderful to do business with. There is one seller, however that is definitely the worst of the worst. Not only does she have overly priced items, she reports that they are in perfect condition. After making the mistake of buying one of these items and having it shipped to me in UNWEARABLE conditions - i'm talking 20-40 1-4"pulls on polyester no less (can't hide that!) I did not write any feedback. I wish I had.

I asked Cloudninevintage not to send me any more emails about sales or new clothing because I didn't think the clothes were special enough to be so expensive.

The reply was "Well, I think you have your head up inside a very dark place, for you have not clue one (obviously) how difficult it is to maintain and endless cycle of eye-catching vintage. You're a rude, self-absorbed person and karma sucks honey bunch."

Not exactly professional. After reading the few negative reviews on the feedback page I see that I'm not alone. I can only imagine how many buyers didn't write any feedback because they didn't think it would matter (like myself). It DOES matter. The person who replied to me and the other negative reviews is so unprofessional I can only imagine it is a 13 year old girl writing from her bubble gum pink lap top.

Use Etsy as a fantastic resource for gifts. Use the feedback page to write about the seller!

Do NOT use this buyer!

Date of experience: July 23, 2011
Georgia
1 review
3 helpful votes
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My wife orders stuff here all the time, loves buying from other members and their community seems pretty good too.

Date of experience: July 19, 2011
California
4 reviews
10 helpful votes
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I love etsy!
July 9, 2011

I love etsy! I have purchased some of the most unique items from amazingly talented people. I'm not sure what is not to like.

Date of experience: July 9, 2011
New York
2 reviews
10 helpful votes
Follow Kam S.
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A great place to get cheap handmade stuff, including artworks! I love it. I make purchases at least once a week.

Date of experience: July 5, 2011
Texas
1 review
9 helpful votes
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Wonderful sellers with first rate products. The administration is another whole matter altogether, however. They are all about the big. Money making sellers, and very abusive to the little shops. I was warned that if a big money maker for etsy felt threatened or if you made them angry, etsy would run you off. This happened to both my daughter and two friends. My shop was closed down, or more accurately all of my items were removed on several occasions while they looked at my vintage items. This was after I returned a damaged purse to a high volume seller. My shop was eventually reinstated, but not for several weeks each time. They didn't refund the showcase fees I couldn't participate in either. I eventually closed my shop completely as I became sick and tired of their harassment. The abuse is horrible as is their abuse of power over sellers.

Date of experience: June 20, 2011
Massachusetts
7 reviews
48 helpful votes
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I can't believe there are only 37 reviews for Etsy when it's become such an integral part of online shopping. It's an amazing online marketplace for custom, unique goods; things you can't get anywhere else. It's especially cool for geeks who have really specialized interests. All my experiences with vendors have been quality. Highly recommend checking out Etsy.

Date of experience: June 14, 2011
MD
2 reviews
5 helpful votes
Follow Jusper G.
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A great place to get unique handmade! I love to buy over there.
I have never tried to sell anything on etsy.com, however my friend was not pretty happy selling over there.

However as a buyer – I'm very satisfied with this site, it offers unique items and artworks at cheap price.

Date of experience: May 30, 2011
Virginia
3 reviews
7 helpful votes
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I pride myself on being a great gift giver! Etsy always has unique items that you aren't going to find just anywhere. I recently had a ton of close friends graduate law school and I found the best graduation gifts on etsy - from hand stamped collar stays and cuff links to custom stationary - great gifts and all at reasonable prices! I've been buying through etsy for a few years now and I've never had less than a stellar experience.

Date of experience: May 25, 2011
Michigan
1 review
2 helpful votes
Follow Laura C.
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I was robbed of $340.00 when the items I ordered never arrived. The seller has ignored repeated e-mails and has posted a message on etsy about a partners illness, promising to fill the orders. I have been waiting more than two months. Etsy has no response.

Date of experience: May 18, 2011
Canada
5 reviews
12 helpful votes
Follow Fifi Y.
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This is an amazing site of handmade goods, clothing and art. The artists are friendly and the prices are wonderful. Its Paypal supported so that you really can't go wrong here. You can have conversations with the artists through Etsy. If you are looking for a unique gift this is the site to visit regardless of whether you have a small budget or a big one. Check it out and have funt!

Date of experience: May 15, 2011
Canada
21 reviews
80 helpful votes
Follow Lola R.
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etsy.com is awesome i got a truely unique purse from one of their vendors from somewhere outta the u. S, when i first learned this i was a little apprehensive, but my money/ information was safe, i payed via paypal and the vendor was so helpful with answering all of my questions. Good experience with them overall.

Date of experience: May 12, 2011
Michigan
14 reviews
149 helpful votes
Follow Jenny M.
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I was one of their most loyal sellers. Had two shops packed with over 200 items in each. HUNDREDS of sales, many repeat customers.
But etsy has changed. They are getting stupider and greedier every second. They stopped listening to their customers. Complainers got muted! MUTED! I'm a PAYING CUSTOMER not a child. Soon after my little time out I got PERMA muted. Now decided it's time to move to Artfire, I TRIED to have a clearance sale. And now with no warning, both my shops have been shut down. I cannot even leave feedback to my last customers. Or mark their items on the way.
NO answers to support emails. (Dating back to last FEB over their privacy violation.) And... I'm finding more and more FORMER etsy people over on Artfire and other such sites.
NO... etsy is not the friendly helpful site they once were. It was nice while it lasted, but it's over.

Go google etsy privacy or etsy resellers plenty of reading there. You'll see.

Date of experience: April 11, 2011
Tennessee
8 reviews
10 helpful votes
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Etsy does not monitor/police fraudulent interactions on its website very well. I have ordered from three vendors; had trouble with two. Had major trouble with Jennifer Hardin of Coveylee Creations who cashed my check for $125 in January and I have NOT received the merchandise yet despite promises it was being sent. I would not recommend this website.

Date of experience: April 5, 2011
Pennsylvania
1 review
3 helpful votes
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I've had great experiences with sellers. However, you do need to be careful to weed out what is actually handmade/crafted and what is not.

Date of experience: March 31, 2011
New Jersey
2 reviews
5 helpful votes
Follow tee p.
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I have bought a few items from this site. They happen to have sellers who make cute headbands for children that are difficult to find elsewhere. The site is greatly flawed. One seller was extremely rude to me - I have written proof of this (seller "dara43"). This lady accepted my payment for an item and 2 weeks later, I asked her the status because I did not receive it in the mail. She responded to me, "Well, that's funny, because this listing clearly said RESERVED FOR RITA This listing is reserved for Rita and will ship with her order. Do not purchase if you are not Rita!
So I guess I shipped Rita a free headband with her order, because you purchased a listing that was reserved for another customer. So as this was your error and not mine, since you purchased an item that was not reserved for (my name), it was reserved for Rita, and sorry, you are not Rita, and you do not wish to pay the $2.00 which is the balance due for the shipping plus the 35 cents that paypal will then charge me for accepting your $2.00 payment, I did honor your wish to cancel your order, and per my Etsy shop policies for a customer cancelling an order in the link below your order has been cancelled. Is your name Rita? I am running a business." Anyhow, her bad attitude goes on, she charges me $5 for canceling an item I never recd but paid for - I had to go through Paypal to get it back my $5. "Dara43" then left me bad feedback on Etsy, closed the transaction, so I was unable to leave her any feedback. I go to Etsy for help on the issue, it has been 2 months and I keep getting, we are working on it. The last time Etsy Help said that was 1 month ago - I go to follow up on the matter today, and my case has been closed without being resolved. It's not a big deal for me to have bad feedback on Etsy because I am not a seller but it's the principle. I was treated horribly by seller Dara43 and customer service at Etsy is also horrible.

Date of experience: March 25, 2011
Virginia
1 review
9 helpful votes
Follow Genevieve C.
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I agree with the warning. If you have a problem with a seller, you are on your own. Here they have made all this money from you (the fees that seller's pay on every transaction), but they don't do anything to help you if you have a problem with a seller. There is no protection at all. In the end I feel totally burned by Etsy. According to them, it is their policy" to have the buyer and the seller work it out themselves". Boy, do they take the easy way out or what. EXTRA WARNING: Never do lay-aways with a seller on Etsy, always pay by Pay Pal and make sure the transaction goes through the payment system, AND BEWARE OF SOME SELLERS SHIPPING POLICIES. With some of the sellers, if an item arrives broken, it is YOUR claim with UPS. You don't get your money back until the seller gets the money back from UPS. The only thing is - they drag their heals in sending in the claim, and dangle you on a chain waiting. I could go on...

Date of experience: March 19, 2011
Washington
1 review
19 helpful votes
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I closed my Etsy shop
March 10, 2011

I closed my Etsy shop - they treat their sellers like cr@p. You can be muted or even kicked off if you complain about their policies. Do NOT sign up with your regular email - they are now partnering with Facebook and mining personal data at full speed.

Oh, and while there are still many talented sellers on there making beautiful things by hand, the site is now over run by fake "handmade" stuff from overseas factories. Etsy makes a lot of money off these fakes, so they are largely ignored even though they are breaking Etsy TOU.

Buyers beware!

Date of experience: March 10, 2011
New Jersey
6 reviews
22 helpful votes
Follow kelley k.
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I have bought tons of items from etsy.com- mostly with no problems. Any shipping (broken or missing items) issues have been resolve nicely with the sellers. Only one time I had to contact Etsy help on a seller that was not responding to my emails about an item I paid for and didnt receive (for months). Etsy helped resolve this issue with the seller and I received my items.

Date of experience: March 7, 2011
New York
1 review
5 helpful votes
Follow dick s.
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This is really worst site ever! They charge so much for renew buyer's products but worst. First not much people know this website and support is terrible. So many problem of site. They need to upgrade their site and marketing too.

Date of experience: March 6, 2011
Wisconsin
1 review
3 helpful votes
Follow K M.
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Love all the wonderful handmade pottery on this site, and although I am a potter myself, I love buying and collecting other artists work. I made some absolutely phenomonal purchases, and at prices less than I would see at a local art fair. I am currently awaiting a large decorative centerpiece bowl I bought during the past week. It's like christmas all year long!

Date of experience: February 27, 2011