First, three years ago I wrote a review of Lowes and gave them 3 stars. That was for a back door installation I was ripped off on. (And three years later the back door won't stay shut. Out of warrantee now.) I cut up my Lowes card right in front of the manager after that. I still shop there, just never will get any construction done again.
Well it seems they have gotten even worse. Just last week, end of Feb in Michigan we had unusually warm weather. I got the gardening itch and am planning what to put where. Decided I want a row of burning bushes. started looking on line.
I know it's too soon for Lowes to have any plants but thought perhaps I could at least get a price. Well. MY lowes, showed them in stock. Really? In Feb?
I tried calling the store.
I know just about every business in the world now has gone stupid and installed those horrible auto bot answering systems. (BAD BAD IDEA!)
But theirs? OMG! It will read off EVERY SINGLE DEPARTMENT in the store.
Seriously, how hard is it to hire someone to pick up, "hi how may I direct your call" and transfer it? There are usually employees standing around. Pick up the damn phone! I have gone through their endless menus before, picked the right department and sat on hold until being cut off. This time, three menus in, still waiting for garden center, I hung up.
Ah. but then found live chat on their site. GREAT! Got on that. Said what specific store (Benton Harbor MI.) Said I really doubt these are "in stock" in Feb. But can you check. I was put on hold, she came back and said yes, they are in stock. Ok, fine. I drove to the store.
As expected, there is not one single plant in stock at all. It's just too early. I could have saved a trip if only they answered their phones, OR had live chat who was in direct contact with the store. (I'm sure all she did was look at their site.)
So I bought some mulch, few other odds and ends, and at the service desk thought I'd ask about my back door. I know the warrantee is expired, but it's just the latch that won't work right. Considering I spent NINE HUNDRED on a lousy back door only to find out the hard way later that does NOT include the storm door I thought I had picked out with the sales person for a reason. That maybe they would at least offer a discount on a new latch. So the service desk rings in back to the doors section.. tells me they are with someone else, will be here soon. Yea well. Stood there for a good while, the whole time I was in the store over the loud speaker over and over and over. "service needed in XXX" Either they are just seriously understaffed, or the staff is out back snoozing. But finding help there has been going down hill more and more every year.
Bottom line, they are still a cheap place to pick up things like dirt, mulch, hardware, maybe cheap lumber. But that's about all they are good for. Every single time I bought something "big" such as the door, a kitchen sink (leaked from day one.) Chain saw that didn't work from day one, took that right back. Mower they stop selling replacement parts for only two years later. Same for outdoor grills. Better get all your replacement parts the day you buy one because next summer they all change.
yea. don't buy anything "big" like that from Lowes. You can do better at any number of OTHER stores.