EtsyReviews 1,571

I've been selling on etsy for about a year, have over 3000 sales 100% positive feedback. I didn't realize I have a few items (about 8 out of my 400 listings) have infringment problems! Without warning, my shop was shut down. Emails or convo take 3 to 5 days for them to reply and it is short and copy directly from their "DO and DON'T" which is sometimes hard to understand. They don't even have a phone number to call if you need help. Even ebay has a customers service hotline. When I try to ask advice in the forum, they shut me down immediately! Horrible service!

Zero seller support from Etsy itself. They shut down our shop over a $6 discrepancy without any notification and refuse to respond to emails begging for an appeal. No info, no response, they just ignore us completely. We were top sellers last year, and they don't seem to care about the profit loss for their company or the fact that we may be on the street in a month because they completely eliminated our sole source of income. How nice is that? This is a pretty common story, apparently.

Etsy is a website where you can browse and buy mostly handmade and vintage items from various shops. I love this website and can get quite lost looking at all the very unique and amazing items for sale. If you're looking for one piece of jewelery or decor that is unique and not everyone has then this is the place for you. The only issue I've ever had with Etsy is that I had to self-ban myself from going on their website because I spend too much money. Etsy does accept Paypal (or at least all the vendors I've purchased from) and I do recommend you pay through paypal, because similarly to Ebay, I'm sure there are dishonest vendors on Etsy as well, however I have never run into it. Ll in all, I think it's a great website, although quite addicting and if you're like me you may have to lock up your wallet somewhere.

I had a horrible experience with this company! I found an item I liked. It was what I was looking for and the price was great! It was only $10.00! When I received it in the mail, it didn't look anything like the picture or description! It said it was a Creamy color, but it was actually a sandy brown color! I contacted the seller to tell her about the issue and she said she would give me a full refund except for shipping. Normally that would be no problem, but then I had to pay the same shipping to return it. So I ended up paying $12.00 for a $10.00 item! This is rediculous! I will never use this company again and will tell everyone not to ever go through them!

This site needs more restrictions. I bought clothing off Thaisaket several months back, they lied about shipping from the USA, I needed the clothing for a gift. I left a negative, The shop owner was rude and threatening about me taking it back. They accused me of not liking Asians. Etsy didn't seem to care after I complained to them. They said I had to work it out with the seller. I also ordered earrings, they were shipped from the same Thai address, I thought I was ordering from a different company, FakeGaugeOrganics, they fell apart in a few days. They wanted me to pay shipping to send me a replacement. Apparently, these people don't make anything, I found them on etsycallout several times. Their feedbacks indicate poor service and cheap merchandise. I have had ok buying experiences on Ebay, but etsy has been the worst. I quit buying there. It is supposed to be a site for artists, but I don't think so. Same stuff on Ebay.

I heard about etsy & gave it a try. The company I purchased from is Cute Tees; they are awesome. The service is Fantastic, the feedback was the best I've ever had from an online company & even better than a lot of stores I've frequented.
I bought the most adorable birthday tees ( child's name & age on the tee) for my niece & nephew, they loved them. Fantastic product, kids love things with their names on them.
Cute tees you definitely have a satisfied customer who will return many times.
Thanks for making this shopping so easy.

The etsy webite suckers people who cannot sell effectively on ebay by using the 'artists' ebay idea. They charge you small amounts to tell you they will advertise for you while showing you no proof.

If you violate their very vague TOS they will shut down your entire store, even if you have 100 items in the store and only one was in violation. They clarify all the vague nonsense in their poorly written TOS by informing you that they can shut down your store for ANY reason at their descretion. Any. Their words.

If they remove your storefront for ANY reason you will be responsible for all relisting fees and for all lost monies invested into advertisement and reclaiming your store is no easy task.

Example: if you sell 100 rings, and one of those violates TOS then they remove your entire store. In order to get it back you must email or call them and go through their process which is inept and tedious. Then you must actually ask them to return YOUR store as well as explain why you deserve it back, lol. I have to laugh at that I'm so so sorry. Then you must relist the other 99 rings, paying the etsy.com thieves twice for the item to list.

There is NO to LITTLE consumer security and every transaction is an at-risk transaction. Every single one.

Buyers and sellers have no idea they are placing their monies and lives into the hands of some people who cannot effectively maintain security on their site NOR handle the amount of artist traffic therefore not supplying promises regardless if consumers have PAID.

Overall... go back to eBay. At least, though overpriced, they are secure, professional and trustworthy... in my opinion.

I have been looking for authentic Native American beaded barrettes. I was fortunate to have found three in the last month. The work by the artists were to perfection. They packaging was superb and like getting a birthday present in the mail. One was even wrapped with a ribbon and a little crocheted doily on it. Packaged with care as the beadwork and quills are delicate. I highly recommend ETSY! I have also purchased miniature tea sets from them and again each little piece was packaged individually and arrived in perfect shapy.

I reviewed this site because I was searching for something nice for a special friends birthday. Because she likes simple things I wanted to get her a pair of earrings that where different but just very simple. Since she is Polish I found a pair of Poland map earrings that where very unique. They where round and hanging off of what I thought where silver wires. When I inquired about them on the site I received an e-mail saying that they where not sterling silver. I also noticed while reading the order and shipping agreement. That Etsy would not be responsible for any damage during shipping. Also they would not replace or take them back. I could not believe that they expect a customer to take a chance like that. I think that this is not the way to sell merchandise if you can't back the order. This is insane for them to expect the customer to eat the loss after paying for an item. I found a better site that I am doing a review on that does back there products. Make sure to read about Sherry Truitt studios on my review of that site. I hope all that read this review ask questions before placing an order with this seller. www.etsy.com

I am a former seller on Etsy... very successful and longtime seller, I might add. I had 100% feedback from all of my customers! I went to check my messages one morning, only to discover my Etsy Shop was gone! I went into my email to see if I had missed something only to find a very generic message from Etsy stating they closed my shop. No reason included in this message! Prior to closing my store, I had received NO WARNING, NO COMPLAINTS & NO NEGATIVE FEEDBACK! I immediately emailed Etsy for explanation, waited over a week and received NO RESPONSE. I emailed again and it's been over TWO MONTHS AND ETSY STILL HAS NOT BOTHERED TO EXPLAIN WHY MY STORE WAS CLOSED!
Prior to Etsy Closing my store with no warning, I had been a very dedicated and hard working seller since 2009. I feel that I am at least owed an explanation! Additionally, I lost all of my sales records that I need for tax purposes, lost all contact information with current customers, lost all conversations needed to complete orders that had already been paid for and several sales that I was close to "sealing the deal!"
As an experienced online seller, I highly recommend sellers stay away from Etsy! They have turned into Ebay! Really Sad!