Etsy

I ordered some stickers for a friends birthday. I looked for a sticker seller with great reviews and I ordered the stickers. Shipping took longer than expected as apparently since I ordered on the weekend it wasn't marked as a real order till a week later when I messaged them about it. So after a week my package has finally just been shipped. It takes approximately three weeks to get at my house for two stickers. Nonetheless, my friend was very happy about her stickers as it was of her favorite bands. So even if the seller has great reviews there's always some problems.

This site is purpose built for scammers and shoddy products. It is impossible to get a refund for faulty products and the customer service is hopeless. I paid with PayPal and the customer service tells me I must lodge a product complaint with PayPal! Even though I purchased through Etsy - it's a total joke. DO NOT BUY THROUGH THIS SITE. I definitely will never make that mistake again.

Evidence attached. After (no kidding) 2 hours of use, the zip broke off the leather bag I bought ($150 USD) and the stitching is pulling out. I asked for a full refund and offered to return the bag. No joy and Etsy take no responsibility - just palm it off to PayPal.

The site is a scam and a fraud. Disgraceful.

I love Etsy. I have purchased quite a few items from the site and have always received my items swiftly and find them as described. Everyone has been polite. I will continue to purchase from them in the future.

I never received items and tracking showed "Origin Post is Preparing Shipment" almost a month ago, but never actually shipped. Seller refused to refund and Etsy closed my dispute for non-delivery saying "Etsy is unable to hold sellers responsible for items lost or delayed in the mail" and "We recommend that you contact the shipping service for assistance with locating the package." My items were mailed from Shenzhen EMS China - how could I possibly contact them? This is the second time I've had non-delivery of items ordered from Etsy (and I've only ordered a few times) - both were argumentative sellers and Etsy's dispute resolution process is worthless. I'll never order from them again.

I bought 50$ worth of jewelry and it never arrived. The seller would not respond at all to my issue with the missing package until forced to when I escalated the issue with Etsy. She immediately became nasty and accused me of trying to scam her though the tracking info shows the package never leaving the hub in New York. Because she was able to provide a picture of the package labeled to my address, Etsy says I'm out the money. Its their policy. Amazon and Ebay do not hold the buyer responsible for lost packages, Etsy does. My credit card company has already credited me and will back charge from Etsy. Etsy rules protect the seller and is the only one who does. The shop owner is virginie from BijouVintageMercerie. Also you cannot rely on the reviews for a given shop because Etsy often removes the ability for customers to leave a review when there has been an issue. SHADY.

Many personalized jewelry items are listed as HANDMADE. In reality those items are programmed by computer & are cut with machine or laser cutters. The only part done by hand is attaching the machine made trinket to a machine made chain. That is hardly considered handmade. What Etsy is doing is called false advertising & deceiving buyers.

A personalized necklace, weather it is a monogram, name necklace or any pendant with a name is handcrafted, cut with a jewelers saw frame using delicate jewelers saw blades.

If it is programmed by computer & cut by machine or a laser cutter it is not handmade.

I ordered a pair of sandals through Etsy. I pushed the Submit button a second time because nothing seemed to happen the first time. Two pairs of sandals were shipped in one box, but I was charged for shipping twice. I was ultimately charged $347.28 CAD, including $73.82 CAD for shipping, for a pair of sandals that I thought was going to cost me $136.73 CA! I opened a case for dispute resolution, but Etsy did absolutely nothing for me.

Tried to sell on etsy but no buyers. I sell handmade vintage upscaled jewelry. I have lots of hits, likes and followers on instagram. The only traffic and sales are from there. Why am I paying Etsy? Not worth it setting up my own website. I learned traffic shows up not through sorts but by paying for ads at $30 a clip. Etsys reputation is decreasing because people are selling junk from overseas. Not vintage, not handmade just junk.

Etsy has such horrible customer service, I decided to write a review to vent! No complaint about their vendors, this is a review for the Etsy Company. It is rather ironic because if you purchase something from an Etsy vendor you are harassed until you leave a review, never do they seem to care about how they are doing! I was just trying to find a way to make a complaint to corporate, but there is no way to find an email for customer service. Recently I had a problem, spoke to someone about it and my account got locked. Etsy needs new leadership. Ebay so much better as far as service. It can be done. Etsy's motto seems to be "take no responsibility" Also, it used to be great for crafters. Now it sells anything and everything. Lots of junk. But, as a crafter, God bless those wonderful creative people on Etsy and I think there are many wonderful sellers. Thanks for listening, I hope etsy reads all their horrible reviews!

Poorpoorpoor. I recently want a decoration ring. I googled and I went to etay. Bad experience with that! The customer service even did not want to talk to me. When I asked, "Do you have other pics of the ring from different angles?" She said yes. And then I waited, waited and waited. She did reply. Then I asked," Could you please show me?!" Then she gave me one pic. Eh... I then asked again when I did not know how to make my payment," How shall I make my payment?"(I am the kind with no much online shopping experience) Shen then said, "Steps are clearly posted on our site."... What have I done to deserve this? I just want a ring! This is ultra contrast to what I have experienced at Persundresses.com. They treated me like a respected guests. Custom services were so considerate. I thought I will never come back again, no matter how fabulous the products are. So depressed. Damn!

I did my business in Etsy since 2015, crawling on my knees. Everything started from zero. Just last 2 months my business started to shine, I was so happy then out of the blue they deactivated my star items. Not only that, someone ordered from me they holding that money and told me not to ship until clear! Hell, I contacted my customer and ship my product on time. Etsy still holding my money, tried to email and call... NOTHING! What is that protection to buyer and seller? The buyer would think I'm a SCAM if I don't ship their order. I don't care, I shipped my product even tough Etsy still holding my money. My customers are important to me. Beware if you want to start your business in Etsy

I'm thinking of closing my shop because after about a 7 year span, I've sold maybe only 50 items. My daughter opened a shop, she is over 18 years old, but used our address. She had a claim on her shop, and etsy SUSPENDED MY SHOP (as well as hers), with no notice to me, after I finally got through to a representative that was supposed to help, they told me there was overlapping information between the two shops and that is why MY shop was also suspended! The customer service experience was AWFUL, almost rude. This is the last sentence of the last email I received from them, copied and pasted. "Because we've shared all the information that we're able to regarding this connection, my team and I will be unable to respond to any further emails on the subject."
Even when I reached out with a new claim, they WILL NOT return an email. Absolutely saddened by this. I used to own stock in this company. I sold it.

Today, this is my first time having horrible customer care with those idiots by email. I had a package delivered yesterday. And I didn't know it was delivered. Then I realized today that it got stolen. So I bin emailing them today and told them that my package got lost or stolen. And they refused to refund my money. That's a shame because I just lost money. I should of had it delivered to my mom's house to keep my package safe.