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Texas
1 review
2 helpful votes
Follow Amy W.
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Store name: Pinataville
October 11, 2013

Store name: Pinataville.

This lady is a scam artist. She doesn't meet her ship deadlines, then when buyers leave her negative reviews on Etsy, she has them removed. She lies to customers - period. Do not buy a pinata from this woman, no matter what she promises.

Date of experience: October 11, 2013
Arkansas
3 reviews
4 helpful votes
Follow Linda P.
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I have been looking for authentic Native American beaded barrettes. I was fortunate to have found three in the last month. The work by the artists were to perfection. They packaging was superb and like getting a birthday present in the mail. One was even wrapped with a ribbon and a little crocheted doily on it. Packaged with care as the beadwork and quills are delicate. I highly recommend ETSY! I have also purchased miniature tea sets from them and again each little piece was packaged individually and arrived in perfect shapy.

Date of experience: April 7, 2012
Missouri
3 reviews
0 helpful votes
Follow Melissa B.
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Etsy is a great place to look for unique items that you cant find anywhere else, including customs and commissions. You will also find many vintage items and craft supplies as well. You can list your creations here for sale. It is a very user friendly interface. I have used both the website and the apps. I prefer the website itself. The seller app had a bug at the time I was trying to use it that caused a random picture to become the main item picture out of the photo group to upload. Then it wouldnt let me delete the photos without cancelling the post. There has been an update to the app since my last listing, so Im unsure at this time if that has been a corrected issue or not. Dont let that discourage you though. It is still a great app to use. You can track the traffic that visits your shop and your listings as well as how they came to your shop, ei. Facebook, web address, direct link, Instagram, etc.

Date of experience: February 12, 2018
Massachusetts
12 reviews
41 helpful votes
Follow nascarmom S.
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Etsy is a website where you can browse and buy mostly handmade and vintage items from various shops. I love this website and can get quite lost looking at all the very unique and amazing items for sale. If you're looking for one piece of jewelery or decor that is unique and not everyone has then this is the place for you. The only issue I've ever had with Etsy is that I had to self-ban myself from going on their website because I spend too much money. Etsy does accept Paypal (or at least all the vendors I've purchased from) and I do recommend you pay through paypal, because similarly to Ebay, I'm sure there are dishonest vendors on Etsy as well, however I have never run into it. Ll in all, I think it's a great website, although quite addicting and if you're like me you may have to lock up your wallet somewhere.

Date of experience: July 31, 2012
GB
4 reviews
95 helpful votes
Follow Calla L.
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I have bought from several sellers on Etsy, and each transaction has been perfect and ended with me having something which I could not have bought anywhere else. Several times I have bought handmade items from small businesses and each time found the seller to be keen to provide the perfect item, even when I have asked if small changes can be made for me. I have found Etsy to have the choice and convenience of online shopping, but with the personal touch of shopping locally.

Date of experience: July 29, 2019
Indonesia
3 reviews
11 helpful votes
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Scammmmmmmmmmmm!
December 20, 2018

Dont buy ever at this BS market place. Seller totally liar and dont refund my money. I place order for abaya and what i received is TOP with cheap details. How come? And etsy said they cant do anything about it? Is this serious? Sh*t! Dont ever buy or you will lose ur money!

Date of experience: December 20, 2018
Canada
8 reviews
19 helpful votes
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Lovin It!
March 14, 2016

I've only ordered from the site a couple times but my experiences have been great! I bought some wooden post earrings from a vendor on the site who was uber sweet! Even threw in a pair of free earrings! YAY! It did take a while to ship but they were coming from Thailand so it's understandable. I will say it can take I while to find the "diamond in the rough" so to speak, there are some weird, cheapy vendors who give me stingy vibes but you can find some really great items for a reasonable price. I Love Etsy and will be using the site for a looooong time! :)

Date of experience: March 13, 2016
Illinois
1 review
3 helpful votes
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Robot customer service
February 3, 2022

I have a special event planned for Valentine's day. I have asked shipping questions now 3 times of "Patty". All "she" does is quote back to me the shipping policy that I have read on the site and also quoted back to "her" and then asks if I have other questions. My item should have been shipped by now (2/3), but "she" is now saying that it will ship on the 14th, and it won't arrive until the18th. I asked about this prior to placing my order.
I also asked, in my first message, about the size and an extender. I have had no reply to this. Copy and Paste is not customer service. That has been the same response every time.
At this point, Etsy, DarlingJewelryStudio from Miami, Florida, has given you a bad name, and I will never shop your site again. Further, I plan on telling everyone I know about this and encourage them to go elsewhere. Three strikes, "Patty".

Date of experience: February 3, 2022
Georgia
16 reviews
50 helpful votes
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Ok, but...
June 18, 2021

Etsy's website is easy to use, a lot of options to chose from, and something for everyone. I've only shopped for house plants, which was a disappointment. I've purchased from two sellers and the plants were beautiful. The problem is that they weren't rooted good, just cuttings. After following their directions with repotting, they started yellowing and eventually died. Money wasted, so I'm done with ordering plants from Etsy.
Even so, I'm still browsing for other items.

Date of experience: June 18, 2021
New York
1 review
5 helpful votes
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I was uncertain about purchasing body jewelry on etsy until I shopped BeltaneMoon. I am more than amazed at the quality, communication and prices at Beltane Moon. The shop owner goes by "Steel" and is extremely knowledgeable and friendly and pretty funny, too!

Date of experience: July 28, 2016
Washington
1 review
6 helpful votes
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Search engine is terrible
September 1, 2015

Next to impossible to get a decent search. The more descriptors you add, the more Etsy pushes you toward something they either want to sell or something they're making the most off of. Eventually the search craps out and you have to re-enter. Etsy also selects a category for you even after you have said what category you want to search in.

Date of experience: September 1, 2015
California
1 review
8 helpful votes
Follow Marcy K.
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When you get into a dispute, Etsy favors the customers whether a customer caused a damage on the product or even used it regardless of final sale terms. As a seller, I have lost over $600, and have to pay for the return shipping fee for the product that the customer used the order for a wedding, and the product is not sellable as the customer damaged the merchant. My even one star is not worth! I am done with Etsy.

Date of experience: June 6, 2018
Netherlands
8 reviews
3 helpful votes
Follow Cemile M.
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On Etsy.com, I discovered the ideal outfit for my wedding, and it was amazing. It fit perfectly and was delivered shortly after I ordered it from a UK seller. I heartily endorse this website to anyone searching for a unique wedding gown.

Date of experience: February 28, 2023
Massachusetts
1 review
10 helpful votes
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My shop was hacked
April 8, 2017

I am an Etsy shop owner. I actually have two shops one is five years old one is just a year old. I recently had my five-year-old shop hacked and contacted Etsy immediately for help. They responded by suspending both my shops stating it was for my protection. I strongly believe it was for their protection not my own. I am a single mom of two daughters and my Etsy shops are my main source of income to take care of my family. I have made numerous attempts to contact someone at Etsy for help and support to no avail. The company that preaches and teaches to us shop owners on the importance of great customer service has proven to practice just the opposite. I am angry and disappointed; among other feelings I am heartbroken. Etsy had given me the opportunity for a life I truly enjoyed and now, in my opinion, has taken it all away at the click of a mouse. The hacker started the process but Etsy has done the unrepairable damage.

Date of experience: April 8, 2017
Washington
63 reviews
184 helpful votes
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Solid. Clean. Crafty.
September 17, 2016

Etsy is a solid site that has been around since about 2005. The site itself is clean, navigable, and easy to use. Several of the reviews here on SJ have been about specific sellers - that's not what this review is about.

Like several other online sales sites - each vendor/store is a separate transaction. You are dealing with a different person each time. Look at the star ratings of each store before you buy and leave feedback. Most sellers will want to protect their reviews and ratings and provide you with great service.

This site is heavily craft specific and has a niche following. If you make handmade items you probably already know about it and/or use it.

REASONS TO USE
[1] You like to make/buy handmade items
[2] Clean, sophisticated, easy-to-use
[3] Lots of great person-to-person stores/vendors

REASONS TO LOSE
[1] You are unable to understand star rating systems
[2] You are a compulsive buyer who does no research before you purchase

Date of experience: September 17, 2016
India
2 reviews
3 helpful votes
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Nice shopping experience
October 21, 2015

If there is one thing that a lady's adornment is incomplete without its ornate, it is the bracelets. Bracelets enhance the look of the hands giving it a regal appeal. Brilliant designs and patterns of bracelet for women are available in online portals such as footsoles24
I shopped Personalized Infinity Bracelet from here, which is awesome. Hanging from the infinity is a sterling silver heart charm and Swarovski crystal birthstone in a silver plated frame. This bracelet is 6.5 inches with a 1 inch extender chain. It cost only $31 which makes it a perfect choice for every golden heart. Its a nice shopping experience here.

Date of experience: October 21, 2015
Wisconsin
2 reviews
12 helpful votes
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Never Received Item
January 3, 2018

Will never use Etsy again... this is a scam... ordered this on Dec 6... says was shipped by shop Dec 8th... It is now Jan 3rd and still not here... according to tracking info - still in country of origin. Etsy will not do anything as the shop owner shows it as shipped. Who knows if they really shipped item or not. It was a Christmas gift. Now shop won't respond, I have no item and no refund. I will be going through my card company to dispute. What a nightmare and Etsy has TERRIBLE customer service.

Date of experience: January 3, 2018
Colorado
1 review
8 helpful votes
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Ripped off.
October 7, 2017

I have shopped on Etsy for years! Spent thousands of dollars on that site! I guess the policies have changed. Or the shops dont care. Second time never receiving my package. Sellers are small shops arent held responsible to make customers happy. Etsy doesnt do anything either. Im done. I wont shop on Etsy ever again. Sucks to waste hard earned money online and have no guarantee of ever receiving your package. Shop local or direct!

Date of experience: October 7, 2017
New York
4 reviews
11 helpful votes
Follow Bonnie W.
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Half of the goods for sale on Etsy are not homemade - unless you define homemade as made in a factory in China. So many of their items can be found in discount stores and even Chinatwon that you are wasting our time if you want qualify goods that are homemade. I suggest people stay away from shopping on Etsy until they don't lie about their policy of requring Sellers to sell items they design or make.

Date of experience: July 21, 2017
Arkansas
2 reviews
13 helpful votes
Follow Nicona L.
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I love this site
May 15, 2010

I love this site. My family has ordered multiple items from this site. We have loved everything we've ordered and received great customer service from all sellers on this site. Would highly recommend :)

Date of experience: May 15, 2010

Overview

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor customer service and unresolved order issues. Many customers report extensive delays in shipping and inadequate communication regarding their purchases, leading to frustration and a sense of helplessness. Additionally, there are widespread concerns about the platform's reliance on automated systems, which fail to provide effective support for both buyers and sellers. Despite some positive experiences with individual sellers, the overarching sentiment highlights a pressing need for improved transparency and accountability from the company to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
379
value
348
shipping
312
returns
262
quality
314
+210